Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Travertine Store Reviews

4.6 Rating 784 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

4.6

Based on 784 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 941 6101

Write Your review

Tell us how Travertine Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Travertine Store 5 star review on 20th October 2023

Travertine Store 5 star review on 9th December 2022

Travertine Store 5 star review on 12th December 2021

Travertine Store 5 star review on 15th October 2021

Travertine Store 5 star review on 3rd July 2021

Travertine Store 5 star review on 3rd July 2021

Travertine Store 5 star review on 4th June 2021

21

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a pleasure to actually speak to a real person to secure my order and very efficient she was too! Everything went as planned and the tiles were delivered politely and with care though one tiles was cracked, but I had allowed for this in my calculations.”

Posted 1 year ago

“All good , perfect match to existing tiles. Will use again and would recommend to anyone. Thanks.”

Posted 1 year ago

“Trying to match existing tiles, it was a perfect match from the samples you sent , ordering was easy and the delivery was spot on with times and dates Thankyou”

Posted 1 year ago

“Lovely product and brilliant customer service. Next day delivery despite a mistake whilst ordering which was quickly resolved by the team. Would recommend!”

Posted 1 year ago

“Arrived on time, beautiful tiles very happy with my purchase. I can highly recommend the travertine store”

Posted 1 year ago

“Good quality travertine delivered quickly and most importantly packaged well. A few corner dings are expected with such a fragile material but I didn't have a single broken tile which is pretty good going. Arrived fast and was great price so a winner all round.”

Posted 1 year ago

“Bought honed and filled travertine mosaic tiles which seem to have disappeared from all major homeware stores (smoother than the tumbled version) and I wanted to match others in another room. Pleasant and helpful phone support. Also contacted by delivery company with option of two delivery dates and all went well. Very expensive delivery charge but this was the only way of getting the tiles I wanted.”

Posted 1 year ago

“Having never ordered tiles online before I was a little dubious however Travertine store was extremely straight forward with excellent support available over the phone if needed. The tiles turned up as described with a call on the day of delivery providing a 2 hour window. A hassle free, efficient service at an unbeatable price. Would recommend and use again for sure.”

Posted 1 year ago

“Good samples. Kept us informed about availability of stock. Delivery as planned. No damage in transit.”

Posted 1 year ago

“Travertine Store was probably the only outlet to stock the specific size and type of travertine tiles I needed to replace a few cracked floor tiles. The cost of the tiles, square metre was reasonable, however the cost of delivery for a dozen tiles was expensive and nearly doubled my overall cost. I’m not sure why it cost almost £70 as I’ve had larger, heavier and more bulky items delivered for a fraction of these delivery charges. I had no choice so I bit the bullet and accepted the charge. The delivery was then a bit farcical. An early morning email from the courier informed me delivery would be between 11.30am and 1.30pm. By 3pm I contacted the couriers helpline and was told they would be there within 20 minutes but arrived 60 minutes after the that. That, plus the cost of delivery meant I couldn’t give any more than 3 stars.”

Posted 1 year ago

Dear Customer, Thank you for your review. Our prices are very reasonable as you have kindly mentioned in your review. We use 3rd party transport networks and these are the charges that we need to pass on to our customers. The deliveries you mention (larger - heavier - more bulky items) are most likely done by the merchant themselves (builder merchants for example) where they deliver a good amount of building materials by their own transport network whereas in your case the order was only for 2 m2. Discounting delivery charges for small amounts do not make any commercial sense. We hope you understand.

Posted 1 year ago

“Beautiful tiles great price and delivery was on time and communicated well. Overall great service. Thanks”

Posted 1 year ago

“I wanted something interesting and old looking for my inglenook fireplace - without having to spend a fortune on Yorkstone paving that would be too heavy for me to lift into place. To help in making my choice I had a couple of free samples from Travertine store which made me think that Travertine wasn't the best choice. Then I saw the tumbled VAUX limestone which looked perfect for the job. To make life easy I bought the stone, the glue, the grout and the sealant from Travertine store and am very pleased with the finished result.”

Posted 1 year ago

“Have bought tiles before very helpful and very good service thank you”

Posted 1 year ago

“I ordered a couple of samples FOC I reviewed them within a few days and this allowed me to make my choice”

Posted 1 year ago

“This was a sample only, to see if it matched my other tiles. Fast service for the sample.”

Posted 1 year ago

“Product looking great. Was missing a tile stone from my order. The answer was they send everything, not even bother to listen me. The delivery guy probably not the best day for him.”

Posted 1 year ago

“Excellent service would use againFound material is very good”

Posted 1 year ago

“Samples arrived quickly and very easy to order on website.”

Posted 1 year ago

“We want some stone tiles for a special place and being able to get a couple of samples sent to us was a great help.”

Posted 1 year ago

“Easy to use website and delivery quick”

Posted 1 year ago

«
1
2
...
6
7
8
9
10
»

Travertine Store is rated 4.6 based on 784 reviews