Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 781 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 781 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 20th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication and products”

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Posted 8 months ago

“Whilst the ordering process was reasonably efficient I was shocked that the delivery cost for 22 tiles, which cost £69, was nearly £70! If I hadn’t needed this particular size urgently I would not have proceeded with the purchase. Plus they only deliver if someone is in so I had to leave work to come home to await delivery in a two hour window plus they only deliver kerbside so I still had to carry them onward.”

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Posted 8 months ago

Dear customer, We would first like to thank you for your order with us. In regards to your order delivery cost and method, we use a 3rd party haulier that specialises in moving the kind of fragile items we supply to our customers, they only move goods on pallets, and the delivery charges are the same charge per pallet up to around 33 square meters on some of our items. During the ordering process when a customer provides their postcode, all charges are shown to our customers before customers decide to proceed with an order. When an order is being placed, the hauliers request some responses to site access to ensure all deliveries are made to our customers as safely and as efficiently as possible. They do not enter private property for health and safety reasons, and for this reason, we need our customers to confirm they are OK with a kerbside delivery, which you have. In regards to someone being on site to receive an order, please kindly note that we operate in a sector that supplies extremely fragile items, for this reason, we request that customers or someone on their behalf are present at the time of delivery to ensure any possible damages that may have occurred during haulage are reported to the driver, we can then do our best to resolve any issues as soon as possible. Any unreported damages unfortunately can not be undeniably confirmed whether they occurred during haulage OR whilst being handled on site after receiving an order this causes delay in us resolving any issues efficiently while we liaise and await confirmation from hauliers. Delivery times are all day, however, your local depot that handled your delivery has managed to provide you with a much smaller 2-hour window on your delivery day. We thank you again for your order with us and wish you well.

Posted 8 months ago

“Recieved the sample within a few days and it's lovely stone, not quite what I'm looking for but I know your there when we do out our kitchen! Thank you x”

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Posted 8 months ago

“very helpful store and prompt”

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Posted 9 months ago

“Thanks for the free sample will be in touch with an order”

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Posted 9 months ago

“Excellent service, delivered on time and in perfect condition. Thank yhou”

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Posted 9 months ago

“Great service and fantastic prices”

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Posted 9 months ago

“Service seemed very good up to the point of delivery. Seems to me, once they have your money delivery off goods Isn’t there worry!, sadly after communicating with said delivery company - being told it would be first drop between 8:30 / 9:00, having requested smaller delivery truck as customer had a narrow drive, after half a dozen phone calls all made by myself the pallet landed 4:00 teatime on an 18ton wagon, had to get the pallet dropped at the bottom off the road, unload the pallet onto my van then take it up to the customers house - none off this is there problem so I’m told. To many tile shops / suppliers to use this company again.”

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Posted 9 months ago

Dear customer, We respectfully find your comments regarding delivery conditions and timing puzzling. You had agreed to a kerbside delivery, this can be to the closest possible area on site that can be accessed by your local depot delivery vehicle. Your order weighed over 1000kg on a single pallet. This pallet can only be delivered with an 18-ton or larger vehicle due to the tail lift weight limits of smaller vehicles. In regard to the delivery time of your order, deliveries by local depots are made between 8 am and 6 pm, with respect, we feel it is slightly unfair for us as your tile supplier, to be criticized for any delay in your delivery that can be caused by many factors that are out of our control. If we are made of any delays, we always do our best to get the most up-to-date information from the hauliers to update our customers, as was the case with you in this instance. We thank you again for your order with us and wish you well.

Posted 9 months ago

“Great Customer Service, Lovely Travertine Flooring.”

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Posted 9 months ago

“I managed to match up some existing tiles that had been put up a few years ago. Thank you”

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Posted 9 months ago

“So far, so good. Samples sent promptly. We will probably make use of this travertine in a few months when the renovation project progresses further. Thanks”

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Posted 9 months ago

“Tiles came securely packed on a pallet. Fantastic quality tiles. Not one single tile damaged. Despatched and delivered really quick. Delivery driver very pleasant. Thank you for a very smooth transaction. A+++++++”

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Posted 9 months ago

“How can I write a review the goods have not been delivered yet?”

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Posted 9 months ago

Hello Mr Lewis Firstly, thank you for your order with us. Our review request sent out to you has no time limit and it is only an invitation to leave your review at your convenience once you have received your order from us. We hope this helps explain the timing of our review request. With regards

Posted 9 months ago

“Excellent thanks”

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Posted 9 months ago

“Fantastic product at fantastic price. Delivered efficiently within time slot again at a reasonable price. Friendly and helpful staff.”

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Posted 10 months ago

“Very pleased with my purchase of non- slip bathroom floor tiles which arrived promptly and were well wrapped although they haven’t yet been laid. I read the delivery instructions about checking items for damage before signing the despatch note but as they were delivered by courier there wasn’t the opportunity to do that.”

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Posted 10 months ago

“Excellent service. All products delivered promptly and in perfect condition. Thank you Travertine”

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Posted 10 months ago

“Excellent customer service and spot on delivery...will buy from again...5*”

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Posted 10 months ago

“Very quick service in sending out samples. They arrived well packed and in perfect condition and are a nice product. Unfortunately, in the end they weren't what I was looking for on this occasion so I was grateful for the opportunity to discover this by seeing them on site. If they had been, I would have ordered with confidence.”

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Posted 11 months ago

“Samples arrived broken. Very poorly packaged”

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Posted 11 months ago

Dear customer, we are sorry to hear your samples arrived damaged through the post, please kindly be informed that we package all samples with efficient packaging techniques to try and help ensure they are not damaged during postage however, we do use Royal Mail for all sample orders therefore, can not, unfortunately, access how they are treated throughout their journey once collected from our warehouses. Our orders, however, are shipped using a specialist haulage company with extensive experience in transporting such fragile items. With regards

Posted 11 months ago

Travertine Store is rated 4.6 based on 781 reviews