Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 883 Reviews

89 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 883 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

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“Very helpful got what I wanted on time”

Helpful Report

Posted 2 years ago

“Beautiful products but limited on size and usage. The natural products would be fantastic on the floor but too deep and heavy for plasterboard walls, would have loved a wall only version. Very prompt with samples, quick to answer the telephone and most helpful. Top end delivery fee and will charge one tile the same as a pallet. Read the terms and conditions on damages, returns and replacements, not the best in this area.”

Helpful Report

Posted 2 years ago

Dear Customer Thank you for your kind words regarding our products, sample service and telephone service. In regards to the delivery charges, as it was kindly explained to you during our telephone conversation, we use a third-party haulage company that charges per pallet. The pallet charges are calculated according to the delivery postcodes and not what is on an actual pallet, our pallets can hold up to 50 m2 on some of our range of items. In regards to our returns and replacements or damage reporting, as with all trading companies within our sector, we also have certain processes in place for damage reporting, due to the high fragility of the items we supply, damage reporting on orders is a little time-sensitive. To help with quick on-site inspection of orders, we only shrink wrap our pallets in clear shrink wrapping, this allows visual order inspections even without the need to tear into the pallet packaging, but we also arrange items within the pallets in such a manner that items can be inspected very easily when being delivered. Furthermore, we encourage our customers to fully inspect their items at the earliest opportunity and report any damages to us as soon as possible as any delay in reporting damages makes it extremely hard to determine when damages occurred as items are also open to being damaged on delivery sites. Please contact us if you still have any queries regarding our services and damage reporting and we will do our best to assist and help.

Posted 2 years ago

“Tiles arrived in excellent condition, well packed and better than expected quality. Only a couple of tiles had minor chips on the corner, which I can use for cutting. Very pleased.”

Helpful Report

Posted 2 years ago

“We needed extra travertine tiles to match in to a repair of an old floor. These tiles were superb and a great match. Delivery was prompt.”

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Posted 2 years ago

“Our tiles were delivered on time and in good condition. The service could not have been better.”

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Posted 2 years ago

“Goods as ordered and delivered by the supplier's chosen delivery method.”

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Posted 2 years ago

“It was all sound. I've found it little bit strange when message came to call local depot to arrange a delivery despite giving all details before but I think it is good idea. It was quick call just to confirm the address and when I wanted it delivered. The next day it was delivered. Very good”

Helpful Report

Posted 2 years ago

“Fantastic range of products. I work in IT and was delighted to find a welll designed and performant website. Sample order simple, delivery fast and arrived in perfect condition. Sample of good size to assess suitability and quality of meterials and to confirm the colour pallette. We will definitely be purchasing for our ground floor rooms and feel confident in the service. Great place to do business with”

Helpful Report

Posted 2 years ago

“I have only requested samples of kitchen tiles so far, have to say that these arrived very quickly and in perfect condition. Nice samples still deciding on the right colour. Thanks!”

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Posted 2 years ago

“Fast efficient delivery and great quality product.”

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Posted 2 years ago

“Prompt delivery, all tiles were packaged well and good quality, good price, excellent service all around.”

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Posted 2 years ago

“I’ve used this company two or three times now - it’s so easy they are v competitive. Delivery easy.”

Helpful Report

Posted 2 years ago

“The samples I ordered arrived very promptly - great service. Thank you.”

Helpful Report

Posted 2 years ago

“Ordered some samples to see how they would look at home. Arrived on time and were big enough for us to decide what would look best. The quality of the product is excellent. Well packaged for transport but obviously got thrown about so some had transport damage. Hoping that the order for the tiles is treated better by the couriers!”

Helpful Report

Posted 2 years ago

“We ordered 2 stone samples, they arrived quickly and were well packaged.”

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Posted 2 years ago

“Oscar was very helpful, the tiles Came on the day it was supposed to and there was no damages.”

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Posted 2 years ago

“As ever, prompt delivery of the requested samples!”

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Posted 2 years ago

“Fantastic, quick and efficient service. Great product. I’m a very happy customer. 😊”

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Posted 2 years ago

“Very efficient but sadly tiles were not suitable for our needs”

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Posted 2 years ago

“Very good value - tiles look great in the hallway. I’d buy again.”

Helpful Report

Posted 2 years ago

Travertine Store is rated 4.6 based on 883 reviews