Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 898 Reviews

89 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 898 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very helpful store and prompt”

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Posted 3 years ago

“Thanks for the free sample will be in touch with an order”

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Posted 3 years ago

“Excellent service, delivered on time and in perfect condition. Thank yhou”

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Posted 3 years ago

“Great service and fantastic prices”

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Posted 3 years ago

“Service seemed very good up to the point of delivery. Seems to me, once they have your money delivery off goods Isn’t there worry!, sadly after communicating with said delivery company - being told it would be first drop between 8:30 / 9:00, having requested smaller delivery truck as customer had a narrow drive, after half a dozen phone calls all made by myself the pallet landed 4:00 teatime on an 18ton wagon, had to get the pallet dropped at the bottom off the road, unload the pallet onto my van then take it up to the customers house - none off this is there problem so I’m told. To many tile shops / suppliers to use this company again.”

Helpful Report

Posted 3 years ago

Dear customer, We respectfully find your comments regarding delivery conditions and timing puzzling. You had agreed to a kerbside delivery, this can be to the closest possible area on site that can be accessed by your local depot delivery vehicle. Your order weighed over 1000kg on a single pallet. This pallet can only be delivered with an 18-ton or larger vehicle due to the tail lift weight limits of smaller vehicles. In regard to the delivery time of your order, deliveries by local depots are made between 8 am and 6 pm, with respect, we feel it is slightly unfair for us as your tile supplier, to be criticized for any delay in your delivery that can be caused by many factors that are out of our control. If we are made of any delays, we always do our best to get the most up-to-date information from the hauliers to update our customers, as was the case with you in this instance. We thank you again for your order with us and wish you well.

Posted 3 years ago

“Great Customer Service, Lovely Travertine Flooring.”

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Posted 3 years ago

“I managed to match up some existing tiles that had been put up a few years ago. Thank you”

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Posted 3 years ago

“So far, so good. Samples sent promptly. We will probably make use of this travertine in a few months when the renovation project progresses further. Thanks”

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Posted 3 years ago

“Tiles came securely packed on a pallet. Fantastic quality tiles. Not one single tile damaged. Despatched and delivered really quick. Delivery driver very pleasant. Thank you for a very smooth transaction. A+++++++”

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Posted 3 years ago

“How can I write a review the goods have not been delivered yet?”

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Posted 3 years ago

Hello Mr Lewis Firstly, thank you for your order with us. Our review request sent out to you has no time limit and it is only an invitation to leave your review at your convenience once you have received your order from us. We hope this helps explain the timing of our review request. With regards

Posted 3 years ago

“Excellent thanks”

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Posted 3 years ago

“Fantastic product at fantastic price. Delivered efficiently within time slot again at a reasonable price. Friendly and helpful staff.”

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Posted 3 years ago

“Very pleased with my purchase of non- slip bathroom floor tiles which arrived promptly and were well wrapped although they haven’t yet been laid. I read the delivery instructions about checking items for damage before signing the despatch note but as they were delivered by courier there wasn’t the opportunity to do that.”

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Posted 3 years ago

“Excellent service. All products delivered promptly and in perfect condition. Thank you Travertine”

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Posted 3 years ago

“Excellent customer service and spot on delivery...will buy from again...5*”

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Posted 3 years ago

“Very quick service in sending out samples. They arrived well packed and in perfect condition and are a nice product. Unfortunately, in the end they weren't what I was looking for on this occasion so I was grateful for the opportunity to discover this by seeing them on site. If they had been, I would have ordered with confidence.”

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Posted 3 years ago

“Samples arrived broken. Very poorly packaged”

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Posted 3 years ago

Dear customer, we are sorry to hear your samples arrived damaged through the post, please kindly be informed that we package all samples with efficient packaging techniques to try and help ensure they are not damaged during postage however, we do use Royal Mail for all sample orders therefore, can not, unfortunately, access how they are treated throughout their journey once collected from our warehouses. Our orders, however, are shipped using a specialist haulage company with extensive experience in transporting such fragile items. With regards

Posted 3 years ago

“Helpful and easy to do business with, many thanks”

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Posted 3 years ago

“Very pleased with the service and the product All delivered with no issues.”

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Posted 3 years ago

“Excellent service - excellent delivery 👏 I would not hesitate in recommending the Travertine Store to family and friends.”

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Posted 3 years ago

Travertine Store is rated 4.6 based on 898 reviews