Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 898 Reviews

89 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 898 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sample tile arrived in time but I only needed about 6 tiles total. Worked out far too expensive to buy, and then have to pay for it to be delivered. Was given the option of collecting it from one of there outlet just outside London, but was told I would have to pay £25 for it to be delivered to there site. Ended up finding something similar which looks fabulous.”

Helpful Report

Posted 3 years ago

Dear customer, we are a web-based company and work with 3rd party hauliers that charge per pallet for deliveries and not for quantity on a pallet, they apply charges to all deliveries, however, upon customer request, we can transfer some of our items to a closer warehouse for collection using the 3rd party hauliers, although this is a much cheaper option for customers, this still, unfortunately, has a small charge that hauliers apply to it. With regards,

Posted 3 years ago

“Ordered some samples to match existing wall tiles for a repair. They arrived well packaged. Unfortunately they were not suitable. Thank-you.”

Helpful Report

Posted 3 years ago

“They had a good range of flooring to choose from, my samples were dispatched quickly, and they were very well-packaged, too.”

Helpful Report

Posted 3 years ago

“Only asked for samples but they arrived in a weak envelope so half were smashed. Why would I trust you to supply several thousand pounds worth of stone when you treat your own product with so little regard? Your competitors box their samples.”

Helpful Report

Posted 3 years ago

Dear Ian, we always strive to improve our services and always appreciate all feedback from our customers however, please kindly be informed that we send 100s of samples weekly with Royal Mail without any issues, however, we can not guarantee that 100% of our dispatched samples are treated with due care and attention when being handled by them throughout various stages of delivery until arriving at their final destination. We would also like to point out that we do not use Royal Mail to ship orders to our customers. All orders are prepared on pallets by our experienced warehouse staff and are then handled by a haulier specialising in transporting the most fragile items on their lorries. With respect and regards

Posted 3 years ago

“Good range of products. Order was despatched almost immediately and received very quickly.”

Helpful Report

Posted 3 years ago

“Ordered a sample which arrived very quickly.”

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Posted 3 years ago

“The response and service I have received is very good. I am trying to match some tiling with existing and unfortunately, the samples weren't quite near enough to proceed with.”

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Posted 3 years ago

“The tiles look the part go on well only complain seems to be 1 broken tile in half the boxes says check on delivery but who's really goin to do that but other than that I'd recommend and will use again”

Helpful Report

Posted 3 years ago

“Product ordered and arrived as promised. Tiles laid and they look fantastic”

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Posted 3 years ago

“Bit of a shambles logistics wise, however did recover well after manager interventio”

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Posted 3 years ago

Good afternoon, thank you again for your order with us and we hope you are well. Unfortunately, deliveries of our products are sometimes even impossible to some of the locations around the country due to some orders needing the largest vehicles for delivery. Your particular street was an extremely narrow one to accommodate the larger vehicle required to deliver your size of order. However, with your understanding and flexibility, we are happy that your order was delivered to another location for you. Thank you again for your order with us

Posted 3 years ago

“The samples were delivered quickly and in good condition.”

Helpful Report

Posted 3 years ago

“Samples arrived, placed our order, delivered Very helpful, quick delivery great service”

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Posted 3 years ago

“Hi , I purchased some opus that I had searched n hunted down from this on line store , it arrived after 3 days with no breakage / damage , great price , quality product, top service, thanks Steve Brown”

Helpful Report

Posted 3 years ago

“Thsnk you you help on trying get the tiles i wanted, but didn't turn out as i hoped,i tiled the bathroom some time back,and wanted to extend them,but cant get wall tiles that i wanted,thank for trying you gave a first class response”

Helpful Report

Posted 3 years ago

“Excellent company to deal with, great communication and speedy delivery. The tiles were were packaged perfectly and my mother who I bought the Carrera marble tiles absolutely loves them. A pleasure to deal with and would recommend to anyone in the future.”

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Posted 3 years ago

“First class service for sample Unfortunately I don’t require the stone”

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Posted 3 years ago

“Excellent customer service and a beautiful, qreat value, quality product. What more could you ask??”

Helpful Report

Posted 3 years ago

“This review is long overdue, but I wanted to take my time with it. We added 2 new bathrooms after a long search we decided on the Capuchino Marble tiles. We placed an order, and then we got some of the worst news, my husband's Mother needed emergency surgery. This turned our lives upside down. I informed Jo and she held the delivery back for us as we were not ready to accept it. She was so understanding and helpful at a time when we needed it. I can't tell you how much I appreciated her kindness. When we were able to take delivery the delivery guy was amazing and so helpful. There were a few tiles which needed to be replaced and this was arranged quickly without any fuss. The finished product looks absolutely beautiful. Stunning 😊 we are very happy with the result. My only advice is to order a few more than you think as reordering a small amount cost the full delivery charge which is costly. We wish the whole team at Travertine Store a big Thank you - Gina and Gareth”

Helpful Report

Posted 3 years ago

“Great service from free sample right through to delivery. Thank you.”

Helpful Report

Posted 3 years ago

“Bought our tiles from here as very fairly priced. Although delivery was £60 the price still was excellent. Only thing I think is a little odd is the delivery is £60 for anything, so I was ordering some sealer and still £60?!. Anyway I would definitely recommend this company, Jo who answered all my questions was very helpful and patient with me a novice. Will upload photos once down if I can. Thank you.”

Helpful Report

Posted 3 years ago

Travertine Store is rated 4.6 based on 898 reviews