Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 865 Reviews

89 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 865 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

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“Excellent service. All products delivered promptly and in perfect condition. Thank you Travertine”

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Posted 2 years ago

“Excellent customer service and spot on delivery...will buy from again...5*”

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Posted 2 years ago

“Very quick service in sending out samples. They arrived well packed and in perfect condition and are a nice product. Unfortunately, in the end they weren't what I was looking for on this occasion so I was grateful for the opportunity to discover this by seeing them on site. If they had been, I would have ordered with confidence.”

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Posted 2 years ago

“Samples arrived broken. Very poorly packaged”

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Posted 2 years ago

Dear customer, we are sorry to hear your samples arrived damaged through the post, please kindly be informed that we package all samples with efficient packaging techniques to try and help ensure they are not damaged during postage however, we do use Royal Mail for all sample orders therefore, can not, unfortunately, access how they are treated throughout their journey once collected from our warehouses. Our orders, however, are shipped using a specialist haulage company with extensive experience in transporting such fragile items. With regards

Posted 2 years ago

“Helpful and easy to do business with, many thanks”

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Posted 2 years ago

“Very pleased with the service and the product All delivered with no issues.”

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Posted 2 years ago

“Excellent service - excellent delivery 👏 I would not hesitate in recommending the Travertine Store to family and friends.”

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Posted 2 years ago

“Sample tile arrived in time but I only needed about 6 tiles total. Worked out far too expensive to buy, and then have to pay for it to be delivered. Was given the option of collecting it from one of there outlet just outside London, but was told I would have to pay £25 for it to be delivered to there site. Ended up finding something similar which looks fabulous.”

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Posted 2 years ago

Dear customer, we are a web-based company and work with 3rd party hauliers that charge per pallet for deliveries and not for quantity on a pallet, they apply charges to all deliveries, however, upon customer request, we can transfer some of our items to a closer warehouse for collection using the 3rd party hauliers, although this is a much cheaper option for customers, this still, unfortunately, has a small charge that hauliers apply to it. With regards,

Posted 2 years ago

“Ordered some samples to match existing wall tiles for a repair. They arrived well packaged. Unfortunately they were not suitable. Thank-you.”

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Posted 2 years ago

“They had a good range of flooring to choose from, my samples were dispatched quickly, and they were very well-packaged, too.”

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Posted 2 years ago

“Only asked for samples but they arrived in a weak envelope so half were smashed. Why would I trust you to supply several thousand pounds worth of stone when you treat your own product with so little regard? Your competitors box their samples.”

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Posted 2 years ago

Dear Ian, we always strive to improve our services and always appreciate all feedback from our customers however, please kindly be informed that we send 100s of samples weekly with Royal Mail without any issues, however, we can not guarantee that 100% of our dispatched samples are treated with due care and attention when being handled by them throughout various stages of delivery until arriving at their final destination. We would also like to point out that we do not use Royal Mail to ship orders to our customers. All orders are prepared on pallets by our experienced warehouse staff and are then handled by a haulier specialising in transporting the most fragile items on their lorries. With respect and regards

Posted 2 years ago

“Good range of products. Order was despatched almost immediately and received very quickly.”

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Posted 2 years ago

“Ordered a sample which arrived very quickly.”

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Posted 2 years ago

“The response and service I have received is very good. I am trying to match some tiling with existing and unfortunately, the samples weren't quite near enough to proceed with.”

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Posted 2 years ago

“The tiles look the part go on well only complain seems to be 1 broken tile in half the boxes says check on delivery but who's really goin to do that but other than that I'd recommend and will use again”

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Posted 2 years ago

“Product ordered and arrived as promised. Tiles laid and they look fantastic”

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Posted 2 years ago

“Bit of a shambles logistics wise, however did recover well after manager interventio”

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Posted 3 years ago

Good afternoon, thank you again for your order with us and we hope you are well. Unfortunately, deliveries of our products are sometimes even impossible to some of the locations around the country due to some orders needing the largest vehicles for delivery. Your particular street was an extremely narrow one to accommodate the larger vehicle required to deliver your size of order. However, with your understanding and flexibility, we are happy that your order was delivered to another location for you. Thank you again for your order with us

Posted 3 years ago

“The samples were delivered quickly and in good condition.”

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Posted 3 years ago

“Samples arrived, placed our order, delivered Very helpful, quick delivery great service”

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Posted 3 years ago

“Hi , I purchased some opus that I had searched n hunted down from this on line store , it arrived after 3 days with no breakage / damage , great price , quality product, top service, thanks Steve Brown”

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Posted 3 years ago

Travertine Store is rated 4.6 based on 865 reviews