Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 898 Reviews

89 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 898 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought Nero black slate tiles. Really good price. Did standard delivery and delivered within 2 days on a pallet. The company are really helpful too if you call them. Tiles look lovely”

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Posted 3 years ago

“Very good communication and delivery. Good quality slate and lovely colour.”

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Posted 3 years ago

“I haven’t received the product”

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Posted 3 years ago

Hello Ms Thompson Your sample order was dispatched on the 6th of September for you. We apologise that you have not received your requested samples yet. We use Royal Mail to ship out all our samples and on occasions, they can be delayed through the post. We will now resend your samples with the fastest Royal Mail service and hope they will be received by you within a few days.

Posted 3 years ago

“Received samples in super quick time, thank you.”

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Posted 3 years ago

“After hunting around for travertine tiles and seeing the extraordinary prices some places are charging for them, I was delighted to find this place! Excellent service and very competitive prices. Looking forward to seeing the tiles on the wall!”

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Posted 3 years ago

“The lady I spoke to was very helpful and sent me the samples quickly. Unfortunately they were not exactly what I wanted.”

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Posted 3 years ago

“Very professional”

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Posted 3 years ago

“Ordered a free sample which arrived in no time was exactly what I wanted. Ordered product which arrived quickly. Would recommend this company to anyone excellent service”

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Posted 3 years ago

“Excellent customer service when I had problems placing my order, and goods delivered promptly and 100% intact.”

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Posted 3 years ago

“Excellent 5 stars very good service delivered on time the tiles as described thank you”

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Posted 3 years ago

“Easy to use website and friendly & helpful follow up chats”

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Posted 3 years ago

“Very professional company. Good quality tiles at a great price. Thanks”

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Posted 3 years ago

“I was delighted with the speed with which my sample arrived and hopefully will be ordering through Travertine Store in the very near future.”

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Posted 3 years ago

“We are trying to match existing tiles in our bathroom and ordered three samples and very soon we would be able to place our order but so far the service we have received from this supplier has been amazing, we’ve received the samples right away well packed and labelled, thank you for an excellent service!!”

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Posted 3 years ago

“Many thanks”

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Posted 3 years ago

“Had exactly what I wanted at a good price so ordered a sample that was a decent size. Tried ordering the product three days later only to find it was out of stock. Perhaps should have told me this when sending the sample?”

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Posted 3 years ago

Hello Mr Cicco Firstly, thank you for your interest in our products and we are sorry to hear the item you wish to purchase was out of stock when you had decided on ordering it. Samples are sent out to all requesting customers for items that we advertise on our website however, items are also available for purchasing by all other customers therefore, requesting a sample unfortunately does not guarantee stock availability for any size order when a customer decides to purchase the product in question at a later time. Please kindly request ETA information on the product of your interest through our website, we will then forward you all relevant details as to when an item is expected back in stock. With regards

Posted 3 years ago

“Excellent service. They say the mark of excellent service is how a company reacts when there is an issue. Jo was superb in following up with the courier and resolving the issue. being able to talk to a real person, who responds quickly and effectively was a real surprise in these days of faceless internet stores. Travertine Store is a company I would very happily recommend to anyone wanting a very high quality product, a good price and superb service.”

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Posted 3 years ago

“Good communication and products”

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Posted 3 years ago

“Whilst the ordering process was reasonably efficient I was shocked that the delivery cost for 22 tiles, which cost £69, was nearly £70! If I hadn’t needed this particular size urgently I would not have proceeded with the purchase. Plus they only deliver if someone is in so I had to leave work to come home to await delivery in a two hour window plus they only deliver kerbside so I still had to carry them onward.”

Helpful Report

Posted 3 years ago

Dear customer, We would first like to thank you for your order with us. In regards to your order delivery cost and method, we use a 3rd party haulier that specialises in moving the kind of fragile items we supply to our customers, they only move goods on pallets, and the delivery charges are the same charge per pallet up to around 33 square meters on some of our items. During the ordering process when a customer provides their postcode, all charges are shown to our customers before customers decide to proceed with an order. When an order is being placed, the hauliers request some responses to site access to ensure all deliveries are made to our customers as safely and as efficiently as possible. They do not enter private property for health and safety reasons, and for this reason, we need our customers to confirm they are OK with a kerbside delivery, which you have. In regards to someone being on site to receive an order, please kindly note that we operate in a sector that supplies extremely fragile items, for this reason, we request that customers or someone on their behalf are present at the time of delivery to ensure any possible damages that may have occurred during haulage are reported to the driver, we can then do our best to resolve any issues as soon as possible. Any unreported damages unfortunately can not be undeniably confirmed whether they occurred during haulage OR whilst being handled on site after receiving an order this causes delay in us resolving any issues efficiently while we liaise and await confirmation from hauliers. Delivery times are all day, however, your local depot that handled your delivery has managed to provide you with a much smaller 2-hour window on your delivery day. We thank you again for your order with us and wish you well.

Posted 3 years ago

“Recieved the sample within a few days and it's lovely stone, not quite what I'm looking for but I know your there when we do out our kitchen! Thank you x”

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Posted 3 years ago

Travertine Store is rated 4.6 based on 898 reviews