TravelTime Travel Insurance Reviews

Name: TravelTime Travel Insurance
Rating: 4.66

4.7 Rating 1,464 Reviews

93 %

of reviewers recommend TravelTime Travel Insurance

Company Reviews

Metrics

4.7

Based on 1,464 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

TravelTime Travel Insurance 5 star review on 9th January 2024

Mr D

TravelTime Travel Insurance 5 star review on 20th February 2023

Mr D

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never had policy documents come through”

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Posted 4 months ago

Thank you very much for taking the time to provide your review. To confirm, my colleague has contacted you and resent your policy documentation. With kind regards, Ian Jennings Managing Director

Posted 4 months ago

“We didn’t use the insurance so can’t review it. Not sure why emailed”

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Posted 5 months ago

“I have rated 1 star not for the insurance package itself which was worthy and useful. The rating above is due to the refused cashback. I have regularly purchased the insurance using the guide provided by my employer's benefit scheme website. I have used this system many times with successful cashback returns which turned out to be an excellent discounting system. However, TravelTime Insurance refused the transaction and a proper answer has not been provided. I could have used another provider of insurance services instead. This is the reason behind the low rating. Please make the competition fair. kind regards.”

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Posted 6 months ago

“Terrible really hard to get compensation, not user friendly and Sent to different places to repeat same information”

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Posted 7 months ago

“I've filled a claim and never heard back. I'm never going to use them again”

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Posted 8 months ago

“I have to say that unfortunately, TravelTime have made it as challenging as possible to claim on my recently taken out policy. The company is essentially an Umbrella brand but farms out actual policy delivery to sub-contractors and partners, making it incredibly difficult to find the right person to speak to our get the right information. Links and forms on the site don't work, and email addresses regularly get knocked back. I have finally managed to submit my documentation, but have a 15-day wait to hear back if my claim has been accepted. All in all, you get what you pay for, but a basic and easy-to-follow process and customer service are two things you'd expect from any organisation - sadly both are posted missing with TravelTime Insurance.”

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Posted 9 months ago

“I purchased this policy on the basis of the 5* defacto review. On my way back from my ski trip my luggage was damaged. I started the claim process to find that the amount of evidence that I was going to have to provide in terms not only of original receipts but also repair estimates made this too daunting. Claims process handled by a third party. Will not use TravelTime again.”

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Posted 1 year ago

“Can't rate as not travelled yet. Don't like receiving unnecessary emails which will put me off using again in future”

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Posted 1 year ago

“I took out competitively priced travel insurance for a trip in September 2023. I did not expect to receive emails almost daily. I am unable to unsubscribe as I am told if I do I will receive no other communication, which is a concern, as it may be relevant information!”

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Posted 1 year ago

“I had a distant emergency on my trip, I could not use the phone, I sent an urgent e-mail, as directed by the site. I'm still waiting for my reply today. I never buy it again, I saw it I realised it doesn't work.”

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Posted 1 year ago

“Was unable to travel because of illness. Found it hard to talk to someone and found online form difficult to fill out. Phone call received from company following review only to be put on hold and told advisors were busy and would call back in next day or two. Initial form downloaded is apparently wrong and need a different form and information from airline. It seems this is a difficult process with no clear guidance on how to submit a claim correctly. Very disappointing service.”

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Posted 1 year ago

“I had to visit the doctor on site. It cost €100 and they says it was cheaper to go private than use the travel insurance 🙄 All new to me this”

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Posted 1 year ago

“I became ill whilst on holiday in southern Ireland. Unfortunately I go no support and when I lodged a complaint I got an email back saying that I should write to another email address rather than it just being forwarded. Nearly three weeks now since I raised my initial query yet nothing has been resolved. Unfortunately when I was extremely ill overseas I was left out to dry.”

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Posted 1 year ago

“Think you need to change your gadget insurance company been back since March 20 and am still having complications with them the only thing they don't want to know is my shoe size and I'm expecting that next. As with all insurers everything's fine until you need to make a claim then they make it as hard as possible to the point you think is it worth it and give up which I suppose would please them entirety”

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Posted 2 years ago

“Sent all details off week’s ago haven’t heard anything back very poor service”

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Posted 2 years ago

“Thought these where a reasonable company, took out top cover only to find out we are not covered if we go on holiday and not covered because we chose not to so what is the point of insurance!”

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Posted 4 years ago

“Does not include either cancellation due to FCO advise or Airline cancellation. Therefore a complete con. Avoid.”

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Posted 4 years ago

“Thought I'd got a good deal with this company until I read the following in their FAQ's relating to Coronavirus.. 2. I AM DUE TO TRAVEL TO A DESTINATION WHERE THE UK GOVERNMENT HAS ADVISED AGAINST TRAVEL. WHAT SHOULD I DO? Your policy does not provide cover for cancellation due to a change in FCO travel advice and you will not be covered if you travel to a destination where the FCO has advised against cover. In the first instance, please contact your tour operator, travel agent, airline or accommodation provider. In most cases, your holiday or flights will not be operating and they will offer you an alternative trip or a full refund. If you change your travel dates and/or destination then please contact us so that we can update your policy. We will not charge any admin fees, however an additional premium may apply. If you are not going to travel and no longer need your policy we can provide a 100% refund if you cancel it (this applies to single trip policies only). Please send us an email if this situation applies to yourself. Now I'm not so sure, I think I might have wasted my money.”

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Posted 4 years ago

“Easy to book but incorrect name on policy document and now no answer on phones”

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Posted 4 years ago

“no body answering phones & why do they use a 0345 number? it costs the customer.”

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Posted 4 years ago

TravelTime Travel Insurance is rated 4.7 based on 1,464 reviews