TravelTime Travel Insurance Reviews

Name: TravelTime Travel Insurance
Rating: 4.66

4.7 Rating 1,465 Reviews

93 %

of reviewers recommend TravelTime Travel Insurance

Company Reviews

Metrics

4.7

Based on 1,465 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

TravelTime Travel Insurance 5 star review on 9th January 2024

Mr D

TravelTime Travel Insurance 5 star review on 20th February 2023

Mr D

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thought these where a reasonable company, took out top cover only to find out we are not covered if we go on holiday and not covered because we chose not to so what is the point of insurance!”

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Posted 4 years ago

“People reading these reviews really would like to hear from people who have actually needed to use the insurance company to make a claim. It doesn't really matter about how easy it was to purchase a policy and how cheap they were .It's when making a claim and how the company deals with it that really matters , especially if you are in a difficult situation probably abroad !”

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Posted 4 years ago

“Does not include either cancellation due to FCO advise or Airline cancellation. Therefore a complete con. Avoid.”

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Posted 4 years ago

“Thought I'd got a good deal with this company until I read the following in their FAQ's relating to Coronavirus.. 2. I AM DUE TO TRAVEL TO A DESTINATION WHERE THE UK GOVERNMENT HAS ADVISED AGAINST TRAVEL. WHAT SHOULD I DO? Your policy does not provide cover for cancellation due to a change in FCO travel advice and you will not be covered if you travel to a destination where the FCO has advised against cover. In the first instance, please contact your tour operator, travel agent, airline or accommodation provider. In most cases, your holiday or flights will not be operating and they will offer you an alternative trip or a full refund. If you change your travel dates and/or destination then please contact us so that we can update your policy. We will not charge any admin fees, however an additional premium may apply. If you are not going to travel and no longer need your policy we can provide a 100% refund if you cancel it (this applies to single trip policies only). Please send us an email if this situation applies to yourself. Now I'm not so sure, I think I might have wasted my money.”

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Posted 4 years ago

“no body answering phones & why do they use a 0345 number? it costs the customer.”

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Posted 4 years ago

“All I'm reading so far is how easy it is to book on line. I would be more interested in how they deal when you have to claim.”

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Posted 4 years ago

“I had to visit the doctor on site. It cost €100 and they says it was cheaper to go private than use the travel insurance 🙄 All new to me this”

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Posted 1 year ago

“Easy to book but incorrect name on policy document and now no answer on phones”

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Posted 4 years ago

“I bought travel insurance instead my email account is being flooded with a load of drivel. I cannot shut this off until my holiday in case I miss something important. So I have to endure another 3 weeks of Ian's ramblings.”

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Posted 1 year ago

“It was so easy to sort out my travel insurance with Travel Time Travel Insurance. I will definitely be using them again”

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Posted 1 year ago

“Thankfully never needed to claim but . Knowing both myself and son are covered puts my mind at rest”

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Posted 1 year ago

“unable to find who to contact in case of emergency”

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Posted 2 years ago

“Tried to claim for delayed departure but the third party PDF form was too complicated to fill in. Claims should be done over the phone”

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Posted 2 years ago

“The first time I have used this company, the price for my insurance a 74 year old was very reasonable I cancelled my holiday sent an 2 email to Traveltime regarding this no response I'm will definitely not be using them again”

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Posted 2 years ago

“Last year we had to make a claim on our insurance, and everything was sorted very quickly and without any fuss. Traveltime were very easy to talk to and we will use them in the future.”

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Posted 4 years ago

“Easy to set up but if you need to claim prepare for a lengthy claim process. I was asked to provide the same information again and again I had already provided. The staff is somewhat confused and I was given contradicting information by different people. Payment finally agreed in just over 10 weeks and only after chasing it up many times.”

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Posted 5 months ago

“Excellent help guidance, and support from very helpful staff.”

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Posted 6 months ago

“Very easy to get a quote online and very good value for money as both myself and my partner had existing conditions.”

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Posted 6 months ago

“I have to say that unfortunately, TravelTime have made it as challenging as possible to claim on my recently taken out policy. The company is essentially an Umbrella brand but farms out actual policy delivery to sub-contractors and partners, making it incredibly difficult to find the right person to speak to our get the right information. Links and forms on the site don't work, and email addresses regularly get knocked back. I have finally managed to submit my documentation, but have a 15-day wait to hear back if my claim has been accepted. All in all, you get what you pay for, but a basic and easy-to-follow process and customer service are two things you'd expect from any organisation - sadly both are posted missing with TravelTime Insurance.”

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Posted 9 months ago

“Necessary evil!! Thankfully my wife and myself enjoyed a healthy and happy holiday. When a person reaches older age, medical issues naturally arise (you can be certain that it will happen to you!!), and don’t you just pay the penalty for it!! Travel insurance feels like paying to take an extra person you don’t need on holiday with you!!! It is certainly a major issue in determining the affordability of travelling abroad. You asked for an opinion and mine is sincere and honest.”

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Posted 1 year ago

TravelTime Travel Insurance is rated 4.7 based on 1,465 reviews