“Thought I'd got a good deal with this company until I read the following in their FAQ's relating to Coronavirus..
2. I AM DUE TO TRAVEL TO A DESTINATION WHERE THE UK GOVERNMENT HAS ADVISED AGAINST TRAVEL. WHAT SHOULD I DO?
Your policy does not provide cover for cancellation due to a change in FCO travel advice and you will not be covered if you travel to a destination where the FCO has advised against cover. In the first instance, please contact your tour operator, travel agent, airline or accommodation provider. In most cases, your holiday or flights will not be operating and they will offer you an alternative trip or a full refund. If you change your travel dates and/or destination then please contact us so that we can update your policy. We will not charge any admin fees, however an additional premium may apply. If you are not going to travel and no longer need your policy we can provide a 100% refund if you cancel it (this applies to single trip policies only). Please send us an email if this situation applies to yourself.
Now I'm not so sure, I think I might have wasted my money.”
“People reading these reviews really would like to hear from people who have actually needed to use the insurance company to make a claim. It doesn't really matter about how easy it was to purchase a policy and how cheap they were .It's when making a claim and how the company deals with it that really matters , especially if you are in a difficult situation probably abroad !”