Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,756 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Metrics

4.3

Based on 9,756 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Travelodge UK 5 star review on 15th August 2023

Bristowe B

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne T

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Comfortabel neat and friendly”

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Posted 9 months ago

“Good clean, very competitive priced hotel”

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Posted 9 months ago

“Very slick booking - staff really friendly- room would have been great but something dark and sticky on the carpet by the bed. We stayed 2 nights - plenty of tea - coffee - bed comfortable and shower plenty of hot water. There was a drunken fight and shouting outside our window on the 2nd night which was really unpleasant and intimidating however I realise this is not the fault of Travelodge and unfortunately you will get people who have a drink and get nasty wherever you go- yes I have stayed before and will again as it's good value for the money.”

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Posted 9 months ago

“It was easy to book on line, but the prices changed.”

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Posted 9 months ago

“Lovely helpful staff”

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Posted 9 months ago

“It served its purpose”

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Posted 9 months ago

“Booking page was easy. I like easy!”

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Posted 9 months ago

“The booking was smooth, however when it gets to the payment page it become difficult for me to make payment because I was overseas, I had phone a friend in UK to make the reservation and payment on my behalf. I suppose Travelodge being an international brand should accept payments from anywhere. Tried calling the hotel from abroad also couldn't get through”

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Posted 9 months ago

“As my first visit is in a few weeks, Cannot rate it yet. Booking was easy and a good experience.”

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Posted 9 months ago

“Booking process very smooth”

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Posted 9 months ago

“Lovely time in walking distance from the beach and town centre”

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Posted 9 months ago

“No one in reception for booking in, stood for 5 minutes while someone from Travelodge was outside talking. Eventually, another staff member came apologised for the delay and low and behold the person talking outside decided to come into reception and completely blanked us, other than that it was fine. Did not realise the amount of dogs staying here.”

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Posted 9 months ago

“It was straightforward to book a room. Price was reasonable too.”

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Posted 9 months ago

“OK quite quick once got going”

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Posted 9 months ago

“After a few minutes of going through the booking system for the first time, found it to be quite easy. Now looking forward to my travel lodge booking😀”

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Posted 9 months ago

“Very well run hotel; good location in SE London (Lewisham)); good transport links elsewhere; totally clean and comfortable rooms; very helpful and courteous staff.”

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Posted 9 months ago

“All good thanks”

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Posted 9 months ago

“I had a nice stay at this budget hotel in London in the center of the city. It will not have you raving about its luxury, that's for sure, but the room was very clean, the view I had was actually quite nice of the city, and it was a relatively safe (taking into account that every city has risks) location. The food in the cafe was quite satisfying, even good, and at a reasonable price. The staff is good enough, but not overly welcoming or anything, but that is fine. It is a "good enough" experience for when you want/need a no-frills trip to London in this area.”

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Posted 9 months ago

“The booking process was clear and easy to use. The confirmation email was prompt.”

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Posted 9 months ago

“Very good but I would have liked to have been able to confirm a safe place for my bike without having to phone the hotel. 5 stars if you fix this!”

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Posted 9 months ago

Travelodge UK is rated 4.3 based on 9,756 reviews