Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

travellocal.com Reviews

4.9 Rating 484 Reviews

98 %

of reviewers recommend travellocal.com

Company Reviews

4.9

Based on 484 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

About travellocal.com:

We help you to create tailor-made holidays your way, with carefully selected local experts based in over 90 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

Visit Website

Email:

jo.rance@travellocal.com

Location:

Runway East,
1 Victoria St,
Bristol
South Gloucestershire
BS1 6AA

Write Your review

Tell us how travellocal.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

travellocal.com 5 star review on 6th February 2023

travellocal.com 5 star review on 25th June 2020

Marzenna Czubowicz

travellocal.com 5 star review on 25th June 2020

Marzenna Czubowicz

travellocal.com 5 star review on 24th March 2020

travellocal.com 5 star review on 10th February 2020

John And Sylvia Cook

travellocal.com 4 star review on 9th February 2020

travellocal.com 5 star review on 14th November 2016

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a trip in less than three weeks to Egypt. I have paid money but can’t get anyone to provide an updated itinerary. I have no idea where we are staying, when our domestic flights are, times we are being picked up. I had a high-level itinerary and was told they couldn’t book the flights until I put money down. I did - now nothing. My travel agent isn’t responding after over a half dozen requests. I reached out to TravelLocal who said that they reached out to the agent- still nothing. They have our money and we don’t know what, if anything, that we have.”

Posted 1 year ago

“I booked a trip and was not told any penalties for cancellation. I canceled 7 days later and was not only charged a penalty but treated so rudely and accused of being a liar by the tour operator. Communications were unprofessional and difficult to read with all the typing and spelling errors. Maybe we just got a bad tour operator, but he was given to us by Travellocal, so I do not know what their vetting process is. We will look elsewhere for all our travel needs. Attached is just a small example of what I dealt with!”

Posted 1 year ago

We’re sorry that you had to cancel your group trip at short notice. Each of our local experts have Terms & Conditions stating that down payments are non-refundable, and gradually increase the closer it gets to the departure date. These have to be agreed to by travellers before any payment is made. Part of the reason they are non-refundable is because all accommodation, guides and experiences are arranged in advance. All of our partners are well-established local experts that have received TravelLocal training, but we are always looking for ways to improve and will feed your comments back to our team.

Posted 1 year ago

“Jordan branch - awful experience. We asked Nermin multiple times to send us a detailed itinerary, as we were worried to be tight with the timings, but she never did so, until we asked to talk to her manager. Even then, she sent us a simple WhatsApp message (no email, no apologises), on capital letters, as if she was angry, with some drafted timings and what was supposed to be the itinerary - most of the message contained wrong info. For example, she included little Petra in the itinerary of Monday, but we had already been there the day before. She told us that the Bethany visit lasts 20 min, when it actually takes 90 to 120 min. I would have lost my flight, if it wasn’t for Khaled, our driver, who advised us for a completely different itinerary. My friend had to argue with Nermin twice about what was included in her tour, as she kept on sending confused WhatsApp messages saying one thing and then the opposite. We are extremely dissatisfied and will ask for a refund. I’m happy to talk to the headquarters and give more details, if needed.”

Posted 10 months ago

Hello there, we’re so sorry to hear that there have been problems with your trip. It looks as if you’re still travelling, so we have contacted you and your local expert to ensure that the rest of your trip goes to plan.

Posted 10 months ago

“I can not recommend your services in your Guatamala Branch. At all times (11 days) Tristan, the owner/manager of TERRA GUATEMALA, treated us rudely and accused us of having false expectations of our trip. He is unprofessional, deceiving, and irresponsible. We NEVER had the Tour Guide that we paid for, at our arrival the taxi was late, and we were abandoned by the taxi drivers in Ixpanpajul and Chichicastengo. His written communications presented grammar and typing errors. Daily we need the help of the front desk staff to help us understand what was supposed to be done. Tristan has no problem-solving skills or idea of what customer service is. His personal manners go parallel with this rudeness. The only thing that Tristan does is book hotels at double the regular rates. Tour Operator he is not. Terra Guatemala is not a Tourist Agency.”

Posted 11 months ago

Hi Mercedes, we hope our email was helpful. Our local expert in Guatemala has a lot of great reviews from other TravelLocal trips, so we were so sorry and surprised to receive your feedback, and have picked up with him directly. Please let us know if there’s anything else we can do to help.

Posted 11 months ago

“We booked our family honeymoon to Morocco with Travel Local and had the best holiday ever! The communication with our ground agent was so smooth. From the moment of planning our dream trip, to when we arrived in Marrakesh and then trhoughout our travels and at different destinations, we felt well looked after. We even got a call from the ground agent whilst we were staying in the mountains to say that they had called the next days driver to pick us up a little later so we could make the most of the morning in the mountains. Nice touches. The excursions and activities were spot on and our family favourite was definitely the cooking course in Marrakech, but then of course the Camel ride in the desert was pretty hard to beat too! We would recommend Travel Local to all our friends without hesitation. Thank you.”

Posted 1 year ago

“First-time user: Exceptional service, from start to finish. They curated an incredible itinerary for our Vietnam trip. By far the best customer experience I have ever had with a Travel Agent, I am a raving fan and will be recommending them to everyone who will listen!”

Posted 1 year ago

“Please date the reviews. They are pretty meaningless without dates. We have travelled with you to Uzbekistan, Georgia and Ethiopia and are now hoping to get travelling again. Teresa Saunders”

Posted 1 year ago

“I had a dream trip of a lifetime in Greece with coordinated by Vangelis From start to finish this was a a dream come true. All of the accommodations were were 5-start. The tours were spectacular. Every single details was thought out and perfectly executed from transportation to ferry rides. I couldn't have asked for a more perfect vacation. I'm still floating on a high. Vangelis is a class-act. Thank you again”

Posted 11 months ago

“If I could give zero stars I would. First they messed up my arrival date, had me arriving a day earlier. Got to the hotel, found out that they didn’t change the reservation so they paid for a night I wasn’t even in the country and then the 3rd night of my stay wasn’t booked! When we checked in, our representative Omar, had us sit in the lobby while he sorted out the hotel reservations. Almost an hour later told us all was good he had sorted it out and we would be staying at the hotel for the 3 nights. Day 2. It was wonderful. Had an amazing guide Mahmoud. He picked us up, took us the pyramids and other places and we had a fantastic day. Beautiful clean van to drive us around all day Day 3- we had a scheduled pick up for 6:45am. Going to the desert and Oasis. 6:05 get a message car will be there at 6:15. Told them impossible we weren’t ready and pick up was confirmed the night before for 6:45. Finally a car shows up at 7:15. An old run down car. Omar got questioned by police at the hotel because private cars aren’t allowed in certain areas where tourists are, including hotels. Finally we get going only to now stop again on the side of a busy street and we are told to get out and get into another vehicle. This one was very scary. We opened the door, all the seats, steering wheels, gear shift were all covered in plastic. The vehicles and drivers were not like the day before. They had credentials around their neck and the vehicle was labeled with company logo. We refused to go, it was way too sketchy. Got taken back to the hotel, then it got even worse. Hotel tells us that Omar lied to us, the 3rd night did not get booked ( he told the hotel he would do it but never did). Now we had to pay $700USD to stay. Multiple calls and texts and nothing. Finally they offered me $300USD towards the cancelled day trip and $300USD towards the hotel. (Hotel was $700 a night). One whole day fighting with Sun Pyramid tours and the hotel wanting their money. Day 4. Time to get picked up to go to hotel. Instead of the beautiful big van that picked us up on arrival, we were picked up in the old crappy car from the day before. I paid $3450USD plus another $700USD for the unpaid hotel night) to have 2 full days of private guided tours and 3 nights in the a hotel with pick up to and from the airport. They completely ruined a trip I paid a lot of money for and had dreamed of for so long. Do not use this company!!”

Posted 1 year ago

Hello Dianne, Thank you very much for your review regarding your trip to Egypt with one of our partners. I am truly sorry for the experience you had during your trip. We have received your review and are investigating it together with our local partner to understand what happened. We have, in the meantime, asked them to contact you directly to handle the comments and would like to reassure you that we will see it through until a satisfactory resolution is found. We will be reaching out to you directly to discuss next steps. Thank you TravelLocal Customer Service Team

Posted 1 year ago

“We have used Travellocal three times, visiting China, Japan and Cuba. Each time, we travelled extensively within these countries for about a month. Travellocal's concept of partnering with local companies was what first attracted us to them. We liked the idea of independent travel with expert help 'on the ground'. Overall, we have found these companies first-rate, particularly in respect of their guides and drivers. Travellocal have been very good facilitators, often suggesting quirky options, which has helped us get the maximum enjoyment from our trips. Both Tom and Huw have extensive knowledge of the travel industry, and passionately believe in giving their customers a unique and unforgettable experience.”

Posted 8 years ago

“Jessia listened to what kind of accommodation, trip experiences and activities we wanted to do and delivered on all of them. She took the basic 21 day trip and tailor made it to things and areas that were of more interest to our group. We all thoroughly enjoyed our trip. Some of our highlights were white water rafting, kayaking , nature walks ( night and daytime). We also managed to arrange a cooking class at on of the hotels and it was so much fun and we learned a lot.”

Posted 2 months ago

“Roberto in Costa Rica was very helpful and always available for us whilst in CR - he helped with our itinerary to ensure we managed to see everything we wanted to see in our first trip to CR - we will defo be visiting this wonderful country again and using Roberto again - Pura Vida”

Posted 5 months ago

“Booked a trip with Luis with Travel Local. From first call with Luis it was a great experience. Travelled to Cuba and everything from accommodation, transports to tour guides it was top notch. Already planned g next trip with Travel Local.”

Posted 5 months ago

“Substandard tours despite top tier pricing. Make sure you read the T&Cs- there are ridiculous clauses like having to inform them of problems within 24hours, even if you’re in a country where you have no signal… they then focus on the clause to excuse themselves rather than the terrible service/tours. Extremely dissapointing”

Posted 5 months ago

Hello there, we're unable to find your booking with the information provided. Please get in touch with team@travellocal.com with your booking reference and we'd be happy to help.

Posted 5 months ago

“This was our third holiday with Travellocal . Although delayed by covid & its fallout it was definitely worth the wait! As previously, the itinerary matched the brief & provided just what we had asked for; exuberant wildlife in stunning locations. Although moving through multiple locations the arrangements were spot on & we had either personal or virtual support for those little questions! Our local contacts (Mariana & latterly Will ) were so helpful.”

Posted 6 months ago

“An Unforgettable Journey to Everest Base Camp with Travellocal: A Remarkable Adventure in Nepal My son and I embarked on an extraordinary adventure to the Everest Base Camp, thanks to the travel agency recommended by Travellocal in Nepal. From the very beginning, our experience was nothing short of amazing. Upon contacting them, we were promptly connected with Bishnu, who is based in Kathmandu. Bishnu efficiently provided us with a well-crafted itinerary and budget, making the booking process a breeze. The payment was straightforward through Travellocal, and from there on, Bishnu took charge of all the arrangements. As soon as we landed at Kathmandu airport, we were warmly greeted and introduced to Bishnu and our guide for the next two weeks, Dhruba. Throughout the journey, Dhruba proved to be exceptional in his profession. With an innate connection to the mountains and a wealth of expertise, he guided us with unwavering professionalism and care. When our flight to Lukla was cancelled due to adverse weather conditions, Dhruba's resourcefulness shone through. He promptly presented us with alternative options and ensured we were back on track in no time. The trek itself was remarkably smooth, thanks to the guidance of Dhruba and the assistance of a faultless porter we met in Lukla. Though the journey was not without challenges, such as experiencing altitude sickness after reaching 5000 meters, Dhruba's experience and preparedness came to the rescue. With his adept knowledge, he handled the situation expertly, and after a day's rest, we were back on our way to reach the base camp. The trip to Everest Base Camp will forever remain etched in our memories as an unforgettable experience. Not only was it filled with breathtaking landscapes and awe-inspiring sights, but it was also orchestrated with utmost safety and care. The agency ensured that all the necessary safeguards were in place, providing us with peace of mind in such a challenging terrain. Upon the successful completion of our trek, we had the pleasure of meeting Bishnu again before our departure. This thoughtful gesture highlighted the agency's commitment to their clients, making us feel valued and appreciated. Throughout our dealings with the agency, their professionalism and dedication were evident. Furthermore, witnessing how well they took care of their staff was truly commendable and heartwarming. In conclusion, our journey to Everest Base Camp with the travel agency recommended by Travellocal was nothing short of remarkable. From the seamless organization of the trip to the unwavering support and expertise of our guide Dhruba, every aspect of the adventure was exemplary. We are grateful for the unforgettable memories and cherish the safe and fulfilling experience we had, thanks to the exceptional services of this agency. Without a doubt, we highly recommend them to anyone seeking to embark on their own adventure in the majestic land of Nepal.”

Posted 8 months ago

“I contacted travel local, and they asked me how many locations that we wanted to stay and asked what price point I was looking for. It was such an easy trip to book. We went to Costa Rica. Every detail was taken care of. They emailed back and forth and to make sure to get my exact flight and my private transfer driver was waiting when I arrived at the airport. We got shared or private transportation for 8 days and our driver was only late one time by 15 minutes. Otherwise, he was there early every transfer. The hotels were really nice and the tours were phenomenal. I will be contacting travel local again to help me with my vacations. It was only about $400 more than if I had booked everything myself and had the stress of trying to rent a car and drive. It was very stress-free by using travel local.”

Posted 9 months ago

“People write to you when they have a problem. This is not my case. I write because we fell in love with Jordan, thanks to our guide from Amman Emad Fraihat. He showed us the best Jordan has to offer. We learned a lot about rich Jordanian history and culture, the intricacies and interactions of 3 major religions and we went home enlightened with new knowledge because we had an excellent guide. I appreciate your efforts in keeping tourists of kingdom happy, many thanks from the bottom of my heart!”

Posted 1 year ago

“Excellent organisation, the trip was very smooth. Activities and hotel, were excellent. I would return to marocco with travel local in a heartbeat.”

Posted 1 year ago

“Using this platform made our traveling around Argentina super easy. Transportation and all accommodations were set up ahead of time and didn’t have to worry about any planning. It was a great experience and wonderful way to travel to multiple cities and countries worry-free. Lujan helped create a wonderful itinerary based off what we were interested in doing and timeline. We also worked with Antonella after the itinerary was created who communicated frequently and was able to answer any question along the way. Both woman provided fantastic services and were quick to respond. They had exceptional customer service.”

Posted 1 year ago

«
1
2
3
»

travellocal.com is rated 4.9 based on 484 reviews