travellocal.com Reviews

4.90 Rating 402 Reviews
99 %
of reviewers recommend travellocal.com
Merchant Metrics
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
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About travellocal.com:

TravelLocal is all about bespoke travel - with a difference.

We help you to create tailor-made holidays your way, with carefully selected local experts based in nearly 50 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

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travellocal.com 5 star review on 25th June 2020
Marzenna Czubowicz
travellocal.com 5 star review on 24th March 2020
Thom and Chris
travellocal.com 5 star review on 10th February 2020
John and Sylvia Cook
travellocal.com 5 star review on 14th November 2016
Rachel
travellocal.com 4 star review on 9th February 2020
Esther Eyre
1
Anonymous
Anonymous  // 01/01/2019
Please beware, that the UK office plays no involvement in assiting with the planning or arrangements, and you are left dealing with in my case an agent in Sri Lanka. Who when it became apparent that i was not happy with his recommendations that i paid for entrance fees and arranged tours myself otherwise he would charge commision and having asked that he cancel my enquiry sent a lenghty rant culminating in the following

''So Stephen, with all the respect to you sir, in my opinion, it is not that we did not understand your requirement, but we were given different requirements at different times by you. But I must say that we love that. Because, we are here to plan your trip with expert local knowledge and suggestions. So we did all these in good heart and with a passion.''

The UK office was contacted for comment with no reply.

Your choice.
Hello Steve, I'm sorry that your conversation with our local partner in Sri Lanka didn't go smoothly and that you did not book your holiday with us - we pride ourselves on putting travellers directly in touch with people in the destination they want to visit, as we feel that they are absolutely the best people to help you plan your trip.
Their advice is always made with customers' best interests at heart, and any bluntness will be from an intent to be clear and useful in their communications.
We in the TravelLocal team are proud of the goodwill and reputation we have built with customers through taking all feedback seriously, and we are very active in trying to resolve any issues which do occur.
We would be delighted to hear from you in future if you choose to give TravelLocal another go.
All the best, the TravelLocal team.
travellocal.com is rated 4.90 based on 402 reviews