travellocal.com Reviews

Name: travellocal.com
Address: Runway East, 1 Victoria St, Bristol, South Gloucestershire
Rating: 4.86

4.9 Rating 484 Reviews

98 %

of reviewers recommend travellocal.com

Company Reviews

Metrics

Info

4.9

Based on 484 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

About travellocal.com:

We help you to create tailor-made holidays your way, with carefully selected local experts based in over 90 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

Visit Website

Email:

jo.rance@travellocal.com

Location:

Runway East,
1 Victoria St,
Bristol
South Gloucestershire
BS1 6AA

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travellocal.com 5 star review on 6th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jordan branch - awful experience. We asked Nermin multiple times to send us a detailed itinerary, as we were worried to be tight with the timings, but she never did so, until we asked to talk to her manager. Even then, she sent us a simple WhatsApp message (no email, no apologises), on capital letters, as if she was angry, with some drafted timings and what was supposed to be the itinerary - most of the message contained wrong info. For example, she included little Petra in the itinerary of Monday, but we had already been there the day before. She told us that the Bethany visit lasts 20 min, when it actually takes 90 to 120 min. I would have lost my flight, if it wasn’t for Khaled, our driver, who advised us for a completely different itinerary. My friend had to argue with Nermin twice about what was included in her tour, as she kept on sending confused WhatsApp messages saying one thing and then the opposite. We are extremely dissatisfied and will ask for a refund. I’m happy to talk to the headquarters and give more details, if needed.”

Helpful Report

Posted 10 months ago

Hello there, we’re so sorry to hear that there have been problems with your trip. It looks as if you’re still travelling, so we have contacted you and your local expert to ensure that the rest of your trip goes to plan.

Posted 10 months ago

“I can not recommend your services in your Guatamala Branch. At all times (11 days) Tristan, the owner/manager of TERRA GUATEMALA, treated us rudely and accused us of having false expectations of our trip. He is unprofessional, deceiving, and irresponsible. We NEVER had the Tour Guide that we paid for, at our arrival the taxi was late, and we were abandoned by the taxi drivers in Ixpanpajul and Chichicastengo. His written communications presented grammar and typing errors. Daily we need the help of the front desk staff to help us understand what was supposed to be done. Tristan has no problem-solving skills or idea of what customer service is. His personal manners go parallel with this rudeness. The only thing that Tristan does is book hotels at double the regular rates. Tour Operator he is not. Terra Guatemala is not a Tourist Agency.”

Helpful Report

Posted 11 months ago

Hi Mercedes, we hope our email was helpful. Our local expert in Guatemala has a lot of great reviews from other TravelLocal trips, so we were so sorry and surprised to receive your feedback, and have picked up with him directly. Please let us know if there’s anything else we can do to help.

Posted 11 months ago

“I booked a trip and was not told any penalties for cancellation. I canceled 7 days later and was not only charged a penalty but treated so rudely and accused of being a liar by the tour operator. Communications were unprofessional and difficult to read with all the typing and spelling errors. Maybe we just got a bad tour operator, but he was given to us by Travellocal, so I do not know what their vetting process is. We will look elsewhere for all our travel needs. Attached is just a small example of what I dealt with!”

Helpful Report

Posted 1 year ago

We’re sorry that you had to cancel your group trip at short notice. Each of our local experts have Terms & Conditions stating that down payments are non-refundable, and gradually increase the closer it gets to the departure date. These have to be agreed to by travellers before any payment is made. Part of the reason they are non-refundable is because all accommodation, guides and experiences are arranged in advance. All of our partners are well-established local experts that have received TravelLocal training, but we are always looking for ways to improve and will feed your comments back to our team.

Posted 1 year ago

“If I could give zero stars I would. First they messed up my arrival date, had me arriving a day earlier. Got to the hotel, found out that they didn’t change the reservation so they paid for a night I wasn’t even in the country and then the 3rd night of my stay wasn’t booked! When we checked in, our representative Omar, had us sit in the lobby while he sorted out the hotel reservations. Almost an hour later told us all was good he had sorted it out and we would be staying at the hotel for the 3 nights. Day 2. It was wonderful. Had an amazing guide Mahmoud. He picked us up, took us the pyramids and other places and we had a fantastic day. Beautiful clean van to drive us around all day Day 3- we had a scheduled pick up for 6:45am. Going to the desert and Oasis. 6:05 get a message car will be there at 6:15. Told them impossible we weren’t ready and pick up was confirmed the night before for 6:45. Finally a car shows up at 7:15. An old run down car. Omar got questioned by police at the hotel because private cars aren’t allowed in certain areas where tourists are, including hotels. Finally we get going only to now stop again on the side of a busy street and we are told to get out and get into another vehicle. This one was very scary. We opened the door, all the seats, steering wheels, gear shift were all covered in plastic. The vehicles and drivers were not like the day before. They had credentials around their neck and the vehicle was labeled with company logo. We refused to go, it was way too sketchy. Got taken back to the hotel, then it got even worse. Hotel tells us that Omar lied to us, the 3rd night did not get booked ( he told the hotel he would do it but never did). Now we had to pay $700USD to stay. Multiple calls and texts and nothing. Finally they offered me $300USD towards the cancelled day trip and $300USD towards the hotel. (Hotel was $700 a night). One whole day fighting with Sun Pyramid tours and the hotel wanting their money. Day 4. Time to get picked up to go to hotel. Instead of the beautiful big van that picked us up on arrival, we were picked up in the old crappy car from the day before. I paid $3450USD plus another $700USD for the unpaid hotel night) to have 2 full days of private guided tours and 3 nights in the a hotel with pick up to and from the airport. They completely ruined a trip I paid a lot of money for and had dreamed of for so long. Do not use this company!!”

Helpful Report

Posted 1 year ago

Hello Dianne, Thank you very much for your review regarding your trip to Egypt with one of our partners. I am truly sorry for the experience you had during your trip. We have received your review and are investigating it together with our local partner to understand what happened. We have, in the meantime, asked them to contact you directly to handle the comments and would like to reassure you that we will see it through until a satisfactory resolution is found. We will be reaching out to you directly to discuss next steps. Thank you TravelLocal Customer Service Team

Posted 1 year ago

“I have a trip in less than three weeks to Egypt. I have paid money but can’t get anyone to provide an updated itinerary. I have no idea where we are staying, when our domestic flights are, times we are being picked up. I had a high-level itinerary and was told they couldn’t book the flights until I put money down. I did - now nothing. My travel agent isn’t responding after over a half dozen requests. I reached out to TravelLocal who said that they reached out to the agent- still nothing. They have our money and we don’t know what, if anything, that we have.”

Helpful Report

Posted 1 year ago

“Please beware, that the UK office plays no involvement in assiting with the planning or arrangements, and you are left dealing with in my case an agent in Sri Lanka. Who when it became apparent that i was not happy with his recommendations that i paid for entrance fees and arranged tours myself otherwise he would charge commision and having asked that he cancel my enquiry sent a lenghty rant culminating in the following ''So Stephen, with all the respect to you sir, in my opinion, it is not that we did not understand your requirement, but we were given different requirements at different times by you. But I must say that we love that. Because, we are here to plan your trip with expert local knowledge and suggestions. So we did all these in good heart and with a passion.'' The UK office was contacted for comment with no reply. Your choice.”

Helpful Report

Posted 4 years ago

Hello Steve, I'm sorry that your conversation with our local partner in Sri Lanka didn't go smoothly and that you did not book your holiday with us - we pride ourselves on putting travellers directly in touch with people in the destination they want to visit, as we feel that they are absolutely the best people to help you plan your trip. Their advice is always made with customers' best interests at heart, and any bluntness will be from an intent to be clear and useful in their communications. We in the TravelLocal team are proud of the goodwill and reputation we have built with customers through taking all feedback seriously, and we are very active in trying to resolve any issues which do occur. We would be delighted to hear from you in future if you choose to give TravelLocal another go. All the best, the TravelLocal team.

Posted 4 years ago

travellocal.com is rated 4.9 based on 484 reviews