Jordan branch - awful experience. We asked Nermin multiple times to send us a detailed itinerary, as we were worried to be tight with the timings, but she never did so, until we asked to talk to her manager. Even then, she sent us a simple WhatsApp message (no email, no apologises), on capital letters, as if she was angry, with some drafted timings and what was supposed to be the itinerary - most of the message contained wrong info. For example, she included little Petra in the itinerary of Monday, but we had already been there the day before. She told us that the Bethany visit lasts 20 min, when it actually takes 90 to 120 min. I would have lost my flight, if it wasn’t for Khaled, our driver, who advised us for a completely different itinerary. My friend had to argue with Nermin twice about what was included in her tour, as she kept on sending confused WhatsApp messages saying one thing and then the opposite. We are extremely dissatisfied and will ask for a refund. I’m happy to talk to the headquarters and give more details, if needed.