4.90 Rating 422 Reviews
99 %
of reviewers recommend
Merchant Metrics
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
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TravelLocal is all about bespoke travel - with a difference.

We help you to create tailor-made holidays your way, with carefully selected local experts based in nearly 50 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

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Please note that we may share your email with the company to verify your order. 5 star review on 25th June 2020
Marzenna Czubowicz 5 star review on 25th June 2020
Marzenna Czubowicz 5 star review on 24th March 2020
Thom And Chris 5 star review on 10th February 2020
John And Sylvia Cook 5 star review on 14th November 2016
Rachel 4 star review on 9th February 2020
Esther Eyre
Anonymous  // 01/01/2019
We were very sorry to have to cancel our holiday because of the pandemic but we were very impressed with Travellocal response and immediate refund
Very very good.
I just wanted to say thank you to Hayley and Emily for their tireless work to secure 100% refund for our trip to South Africa, we are forever grateful. I cannot say enough good things about TravelLocal. We are a group of seven travelers from the US and Germany and our trip to South Africa was originally scheduled for May 2020. The trip was postponed for one year after discussion with TravelLocal team and subsequently cancelled because of Covid. We are all looking forward to the time when we can travel again and when that happen, we will rebook our trip to South Africa with TravelLocal. I highly recommend this awesome company.
We have received nothing but excellent service from everybody we have dealt with at Travel Local. Back in 2019, we booked a trip to Uzbekistan for Spring 2020. The whole process was very easy and interesting, with a clear layout and lots of inspiration on the Travel Local website. Olga in Uzbekistan did a wonderful job of accommodating our wishes for the trip. Due to the pandemic, our trip had to be postponed until this Spring, and now sadly, we have had to cancel the trip altogether with the uncertainty of the situation worldwide. The refund process at Travel Local has been very easy - they contacted us with clear options, and there has been absolutely no quibble, and a full refund. We very much hope to book another trip with Travel Local very soon, and thoroughly recommend them.
Hi Susan, thank you so much for taking the time to leave us such a lovely review. I'm so sorry your trip couldn't take place, I'm sure you would have had a wonderful time in Uzbekistan. Soon enough, when the situation improves, we look forward to helping you rearrange this special trip. Until then, take care and we look forward to hearing from you soon. All the best, the TravelLocal Team.
Excellent service from Travelocal planning our trip to South Africa. Nothing was too much bother as we tailored our trip with frequent communications. Sadly covid meant we were unable to travel in 2020 but the team were in touch and rescheduled our trip for Easter 2021. Unfortunately we still couldn't travel so they arranged a refund. We will definitely be back in touch to rebook our trip when the world is safe to travel. Would recommend using this company.
Hi Morag, many thanks for leaving us such a kind review. We're so sorry that you weren't able to visit South Africa, you had such a wonderful trip planned. Hopefully the situation will improve soon and you will be able to finally visit this beautiful country. We look forward to helping you plan the next one, hopefully in the near future. Until then, all the best - The TravelLocal team.
As always Travel Local came up with a great trip for 2020 - this time to Georgia for a group of us. This was subsequently seamlessly reorganised at the same price from June 20 to June 21. Very sadly given the covid situation the flights (which we'd had to book separately) were then cancelled again and the direct route itself also cancelled, which made it almost impossible for us to go ahead. Hayley very quickly arranged a full refund of our deposits for the Travel Local tour. This would have been our third trip with Travel Local and we will definitely be using them again (we already have our next trip booked). We have been more then delighted with their service every time (both in the UK and abroad) and would have no hesitation in recommending them.
Hi Hilary, Thank you very much for your review. It is such a shame that you were not able to visit Georgia with the group as planned on this occasion. We hope that you will all be able to visit again soon, as you know it really is a wonderful country. We are glad that you were happy with our handling of your cancellation and look forward to helping you with your travels in the future! All the best TravelLocal team
Customer service has been brilliant. The staff I have dealt with (Emily and Hayley) have been really helpful and I could not fault them. Unfortunately my trip to Costa Rica had to be cancelled due to travel insurance problems but my deposit has been refunded in full. I will be rebooking my trip with Travel Local as soon as we are allowed to travel to Costa Rica again.
Hi Julie, many thanks for taking the time to leave this lovely review! It is a real shame that your trip could not go ahead to Costa Rica this year, we understand it's tricky with the current travel restrictions. We'd love to hear from you again to rearrange the trip, so you can finally visit this beautiful country. All the best, the TravelLocal team.
Had spent ages planning and booking a mega-trip to the Seychelles, South Africa and Abu Dhabi. TravelLocal had painstakingly put together the 12-day South African leg which included two safaris. Then Covid struck. We were happy to put the trip off for a year, until this April. But struggling through our third lockdown, April looked increasingly unlikely. So we asked for another extension, until October. Then the South African variance of the virus reared its ugly head and we were told the vaccine roll-out against that would not begin until the autumn. Again grounded. We were very reluctant to pull the plug on the holiday but decided to ask for our money back. TravelLocal did a wonderful job and we received a full refund. Have travelled with the company several times before and only have the strongest praise for its services. Sincerely hope TravelLocal will soon be back to normal and flourishing.
Hi Sue, thank you for this lovely review! It's a shame that this latest trip to South Africa with us could not happen due to the travel restrictions, but we're glad that you were happy with the service given the difficult situation. We'll look forward to hearing from you again when we can all travel once more. All the best, the TravelLocal team
Sad we couldn't travel due to pandemic. The original booking process was exceptionally good. We have received a full refund but hope to complete our trip in 2022. Many thanks.
Hi Claire, many thanks indeed for this lovely review! It is a huge shame that your trip could not go ahead this year, but we'd love to hear from you again to rearrange for 2022. All the best, the TravelLocal team.
My wife and I had booked a three week holiday in Costa Rica for December 2020, but was subsequently cancelled due to Covid. Exceptionally disappointed as Mariana had put together a great itinerary for us, after we had changed several locations. The team at Travellocal in all honesty are superb, providing us with a choice to cancel everything or suspend the holiday for up to two years. They act in a very professional manner to ensure goodwill replaces the uncertainties of today. I wish Travellocal the very best wishes to be able to continue in the future, and look forward to our trip in December with them.
Hi Mark, Thank you for your review! While we are sorry that you did not get to travel to Costa Rica as planned, we are pleased to hear that you were happy with the way our partner in Costa Rica helped to plan the trip. Soon enough, travel will resume and we look forward to helping you rearrange this special trip! Best wishes TravelLocal team
I booked with Emily Downes for a Tour of Oman in March 2020. Unfortunately for me Oman was closed due to Covid While I was in transit to Dubai! Oh well. an expensive lunch with a friend there so all was Not Lost! The subsequent dozen or so fits and starts with Airlines and of course the Killer Covid intervention in our travel lives, has caused dozens of reschedules with Emily and Travel Local Omani personnel and yet their patience never waned and their continued upbeat professionalism buoyed my spirits even though the net result has been cancellation. As people they are fantastic and as Custom Organizers they are outstanding as well. I am a well traveled solo for now 40 years... I recommend them hugely.
Hi Gary, thank you very much for taking the time to leave us this kind review. It is such a shame that your postponed trip to Oman could not take place in the end, but we'll be ready to rearrange it again for you when the time is right. All the best, the TravelLocal team
We booked our holiday to Jordan with Travel Local and the service we received was excellent. They gave us confidence that our adventure was in good hands. Then Covid-19 struck and we cannot praise Travel Local highly enough on their service. Twice we agreed to delay our dates of travel from March 2020 to March 2021. However this month it became obvious that we would not be able to travel in March/April this year and we asked what our options would be regarding a refund. Travel Local immediately gave us the option of a further delay or a full refund. We opted for the full refund and within 10days the money was in our bank account. We cannot thank Travel Local enough for the excellent service and we will have no hesitation in booking our adventures with them in future.
Hi Robert, many thanks for this lovely review - it's great to hear that our customers are happy despite this challenging time. We'll look forward to hearing from you once the time is right to rebook your trip to Jordan, and indeed other future adventures! All the best, the TravelLocal team.
Very efficient and accommodating in creating a tailored itinerary Unfortunately could not travel due to lockdown. After postponing a few times had to cancel the trip. I received excellent service and communication throughout. Would highly recommend and will definitely rebook with them once things to back to normal
Hi Marco, many thanks for taking the time to leave us a review. It's such a shame your postponed trip could not go ahead in the end, but we're glad to hear that you found the holiday planning, booking, and subsequently cancellation, service to be good - we will get you on that holiday at some point in the future, I'm sure! In the meantime, take care, and we'll look forward to hearing from you to rebook in due course. All the best, the TravelLocal team.
Mariana put together a fantastic itinerary for me for 2 weeks in Costa Rica December 2019. I really couldnt fault it for content and value. So I had decided to go back again in December 2020 to see more. Once again Mariana listened to my requirements, made suggestions and adjusted my itineraray to perfection. I was so excited to go but unfortunately Covid has now prevented that. All the staff at Travel Local have been so helpful throughout with prompt and accurate answers to my queries. They have very kindly and promptly refunded my money and I will be keeping an eye on things so that I can re-book with them as soon as possible. Thanks to all of you. Stuart
Hi Stuart, thank you for this lovely review! We know Mariana and the team out in Costa Rica were so excited about your return trip and will be ready to rebook it for you once travel restrictions are lifted. We look forward to helping you with many future travels - do stay in touch! All the best, the TravelLocal team.
The staff at Travel Local have been fantastic. Very helpful when we were planning our holiday, making special arrangements and adjusting the itinerary for us. Then, when COVID-19 hit the globe they have kept in touch with us and made the cancellation process very easy.
Hi Angela, thank you so much for taking the time to leave us this kind review. Do stay in touch and we'll look forward to rebooking your trip as travel opens up again! All the best, the TravelLocal team.
Travel local helped me plan a fantastic tailor made holiday to Costa Rica, they listened to what we liked and planned a fantastic package. Who would have thought that Covid would change everything and we have now had to cancel for our trip this February. I was a bit nervous after hearing stories about other companies but Travel Local have been so proactive and there has been no quibbles. Once we are able to travel again I will re book with this company.
Hi Carole, many thanks for this kind review. It's great to hear that you felt reassured by the way we've handled bookings affected by the pandemic. It is such a shame that your trip to Costa Rica was not able to go ahead, but we'll look forward to hearing from you to rebook once the time is right. All the best, the TravelLocal team.
From the very beginning TravelLocal made us feel confident about travelling long haul. We received expert advice from the agent in Costa Rica who showed patience and flexibility when creating our individual tour. The attention to detail and care taken were much appreciated. Sadly we have not travelled. Due to Covid restrictions, 2 trips have now been scheduled and cancelled in the last year. When it came to cancellation for the second time we decided to ask for a refund. This has been given fully and swiftly with all options carefully explained. I have no hesitation in recommending TravelLocal for the quality of booking, creating and administrating a holiday created with knowledge and care for both customers and local workers. I have no doubt that we shall return to seek out that trip when this Covid crisis is over.
Hello, many thanks indeed for your kind review. We're sorry that your trip to Costa Rica hasn't been able to go ahead yet, but we'll certainly be here to help again when the time is right to rebook. It's great to hear that you agree with us that our way of doing things creates the best possible experience for both travellers and local communities in our network of destinations. All the best, the TravelLocal team
For years we have been loyal Audley customers, but we have also always liked companies who disrupt normal business models. Enter stage left Travel Local. There is nothing quite like it. To deal with local partners with local knowledge has been a real breath of fresh air but still with an excellent UK crew to support and iron out the few niggles that invariably arise. We are well travelled and incredibly clear on what we want and the types of accommodation and experiences we want to encounter. We also always want to travel, eat and live as close as possible to a authentic and local experience as possible, while still retaining good eco credentials. Travel Local and their local partners seem to just “get us” which is amazing. Sadly our February trip to Costa Rica can not go ahead due to current COVID restrictions- a trip we postponed from last year. Rather than postpone again we have no option on this occasion to cancel the trip. This has been handled swiftly and effortlessly by their phenomenal customer experience team. We are impressed We will be going away again when things settle..... We will be booking with Travel Local!
Hi Gary, thank you so much for taking the time to leave us such a wonderful review! We're really pleased you find our business model and ethos so aligned with your travel preferences and style. I know our local partners in Costa Rica enjoyed putting your itinerary together and so we'll look forward to rebooking this for you when the time is right. All the best, the TravelLocal team
We found TravelLocal in 2016 when we were looking (online from Australia) for someone to organise a trip for two around the Caucasus. If I tell you we have since used them for a variety of trips, China ( March 2019) and Morocco (January 2020) for the two of us, Cuba with our daughter and son-in-law (February 2020) and a truly memorable month in June 2018 when we returned to the Caucasus with a group of 11 dfriends - I’m sure you will appreciate just how highly we regard them. In each and every one of those trips we experienced the very best service we could have hoped for, with every consideration for what we asked for, all delivered within our budget and with wonderful attention to detail and special requests. June 2020 was to have taken us back to the Caucasus, 12 friends together for another month - we had every expectation of another truly great trip, but it was not to be. We initially planned a postponement - same time frame, samesesssssss itinerary, June 2021 - and then 2022! but as the months wore on it became obvious there could be no certainty in this actually happening and, with great reluctance, we decided we had no option but to cancel. The response from TravelLocal could not have been bettered. Within days of that decision being made, our cancellation and the full return of our deposits was confirmed. We were advised of the date the refund would be processed, and it landed in our bank on that day. Knowing how incredibly difficult this last year has been for the travel industry worldwide, and the difficulties so many companies have had in dealing with millions of unhappy travellers, I can only say I have found TravelLocal’s response to have been exemplary, but then - from all the things we have done together in the past (and hope to do in the future) I had no doubt that this would be so.
Hi Lesley and Julian, thank you so much for this glowing review! We love hearing from you to help with all your adventures around the world. It's a shame that the latest group trip to Georgia cannot go ahead but we'll look forward to rearranging it for you when the time is right. It's a real pleasure working with our loyal repeat customers like yourselves. All the best, the TravelLocal team
Travel local arranged my trip in 2019 to Costa Rica. We were looked after from designing the itinerary based on our needs and the team in CRs expertise. We were called from UK office before we left to check that we were happy with everything. They even met us when we arrived and presented a bag of goodies to use. I have never had that service, it was wonderful. They knew their country so well from a tourism perspective. The trip surpassed our expectations. We booked a trip to Namibia this Autumn which again was designed well within our plan of what/ when best to see the areas and animals, the team understand it so well as they are local. Unfortunately we have had to postpone until next year but TL booked everything again speedily so that we are ready to go next Autumn. We declined the repayment of our deposit as we really want to go and to keep tourism healthy. Kind regards Caroline
Hi Caroline, thank you for your kind words. We are thrilled that you had such a fabulous time in Costa Rica thanks for our amazing local experts out there, and it's great that you already have Namibia booked in for next year. Your willingness to postpone instead of cancelling indeed does help all those who work in travel and is much appreciated. All the best, the TravelLocal team is rated 4.90 based on 422 reviews