travellocal.com Reviews

Name: travellocal.com
Address: Runway East, 1 Victoria St, Bristol, South Gloucestershire
Rating: 4.86

4.9 Rating 484 Reviews

98 %

of reviewers recommend travellocal.com

Company Reviews

Metrics

Info

4.9

Based on 484 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

About travellocal.com:

We help you to create tailor-made holidays your way, with carefully selected local experts based in over 90 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

Visit Website

Email:

jo.rance@travellocal.com

Location:

Runway East,
1 Victoria St,
Bristol
South Gloucestershire
BS1 6AA

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travellocal.com 5 star review on 6th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We travelled to Sri Lanka in February 2024. TravelLocal put us in touch with a local agent who put together a generally good tour meeting our wish list. We received a brief set of trip notes after confirming our booking. For each day there were a few pictures and one or 2 sentences saying where we were staying and a description such as "Transfer from Wilpattu to Harbarana, afternoon relax by the pool". We expected a more comprehensive itinerary to be provided prior to departure or on arrival. This never materialised which caused a few problems during our trip. Our driver had the same notes. For example our tour included several days of trekking yet the notes did not include the distances, altitudes or the fact that we needed to carry clothes and toiletries for 1 overnight stay. Our driver assumed we knew this. Hence we spent one night in a basic chilly trekking lodge where they didn't even provide soap never mind toothbrushes! We managed but this could have been avoided by clear communication in the trip notes. Another example was the hotel where we were stayed on our wedding anniversary was meat and alcohol free, this would not normally be an issue but it would have been good to know in advance as we spent the previous days at a remote farm stay and were looking forward to a celebratory evening. TravelLocal only sent a very brief feedback request which is a concern as they should be learning from travellers experiences and looking to fix any problems.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your feedback and share your experience with one of our local experts in Sri Lanka. Our customer service team will reach out to you to discuss what happened. This will allow us to look into the specifics of your situation and ensure this doesn't happen again. We're committed to transparency and building trust with all our travellers, and your feedback is invaluable in helping us improve. Best regards, The TravelLocal team

Posted 3 weeks ago

“Second time I have used you - this time was a poor experience. I had to complain to the uk part as the Georgian agent was poor she was then replaced. This improved the service however the main problem is using an agent to book for three countries - she had no knowledge on Armenia/ Azerbaijan and had to keep going back and forth to the third parties in these countries. Similarity for the itinerary suggested for these countries I shared it on a Facebook group and was given advice that it was not in the best order for wasting time/ travel - this was disappointing as she should be the expert. I don’t think you should have agent using third parties for other countries - I had to go back and forth 9 times until the itinerary was correct. I had to do a lot of my own research for this trip and felt like all the agent did for me was book it- there wasn’t much advice!”

Helpful Report

Posted 4 years ago

Hi Emily, many thanks for your repeat custom and your feedback regarding this second booking with us. As you know, we have taken this up with our partners in Georgia and are seeing where improvements can be made. We have many, many people travel to the region with our local experts' help across all three countries and we receive very positive feedback on their travel experiences so please do let us know how your trip goes as we would love to hear! All the best, the TravelLocal team

Posted 4 years ago

“not now. perhaps later not done yet”

Helpful Report

Posted 4 years ago

Hello! Thank you for leaving us a review! At this stage we wanted to make sure you found the process of booking your holiday enjoyable and efficient. We hope you are having an amazing time away and we would like to know all about it when you come back, on our website. All the best, the TravelLocal team.

Posted 4 years ago

“So far so good. This is the first time we have used travellocal. Travellocal referred us to Ecole Travel and they are making arrangements for our 16 day tour to Costa Rica. My travel partner and I searched the web to find reviews of Ecole and travellocal. We found few. We got worried and thought we may have been duped after we sent our payment of $3,900. I will update this review after the Feb 2016 trip. Al Schmauder, Olympia, WA”

Helpful Report

Posted 7 years ago

Hi Al! Now that you've finished your Costa Rica trip and left a 5* review on the TravelLocal website, we're delighted to hear that you had a fantastic trip! Thank you so much for the review, and please do remember us when you're planning your next adventure! We'd be happy to host you once again. All the best, the TravelLocal team.

Posted 5 years ago

travellocal.com is rated 4.9 based on 484 reviews