Traditional Beams Reviews

Name: Traditional Beams
Address: Traditional Beams, The Warren Workshop, Margrove Park, Boosbeck, Saltburn-by-the-sea, North Yorkshire
Rating: 4.90

4.9 Rating 3,340 Reviews

98 %

of reviewers recommend Traditional Beams

4.9

Based on 3,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Traditional Beams:

We help home owners interior dreams become a reality through our unique range of handcrafted timber products.

Visit Website

Phone:

01287236623

Email:

info@traditionalbeams.com

Location:

Traditional Beams, The Warren Workshop,
Margrove Park, Boosbeck,
Saltburn-by-the-sea
North Yorkshire
TS12 3BZ

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Traditional Beams 5 star review on 9th March 2026

Mrs Michelle Blockley

Traditional Beams 5 star review on 26th February 2026

1185

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My oak mantle looks lovely just love the colour we are over the moon with the finished product .”

Traditional Beams 5 star review on 22nd August 2021

Helpful Report

Posted 4 years ago

Hi Janet, thanks for leaving us some feedback! We are thrilled to hear you are over the moon with the end result and colour finish of your order! Thanks for choosing to shop with Traditional beams we hope to hear from you again in the future :)

Posted 4 years ago

“Just received 2 pallets of oak briquettes. Exactly what I wanted at a great price. Looking forward to winter. Thank you Traditional beams team and Longs of Leeds for a prompt and very helpful delivery.”

Helpful Report

Posted 4 years ago

Hi Ray, thank you for leaving us a 5* review, we are thrilled our Oak Briquettes were exactly what you were looking for - you are very welcome and we thank you for your continued custom :)

Posted 4 years ago

“Wow, good old fashioned customer service with a first class product 10/10 guys. My beam looks so nice I cant stop looking at it, I changed my order size at short notice, no problem to Traditional Beams, responded immediately and even refunded money which I did not expect. Would not look any further folks, the price was great too. Cheers Colin A South Shields”

Helpful Report

Posted 4 years ago

Hello, thank you for taking the time to leave us such a lovely review. We pride ourselves on Customer Service and we are glad that has been well received. Thank you for the recommendation we really appreciate it! We hope to hear from you again soon

Posted 4 years ago

“Really great piece of beam, looks good over my fireplace”

Traditional Beams 5 star review on 18th August 2021

Helpful Report

Posted 4 years ago

Hi Susan, thank you for sharing your photo with us - we are glad you are very happy with your fireplace beam :) Thank you for choosing to shop with Traditional Beams we hope to hear from you again in the future!

Posted 4 years ago

“Cannot fault this company .Direct contact to sales by phone ..My 2nd fireplace beam for different room so this time Warm Oak .Perfect match for my Farmhouse oak/cream furniture.Very happy.!!”

Helpful Report

Posted 4 years ago

Hi Anne, thank you for your lovely comments we really appreciate it! It's great to hear you can't fault us and you were happy with the advice offered from our sales team. We hope to hear from you again in the future!

Posted 4 years ago

“Fanatic Oak Beam, beautiful, careful delivery and easy process throughout thank you”

Helpful Report

Posted 4 years ago

Hi Christopher, thank you for leaving us a review. We are happy to hear you find your beam beautiful and it was delivered carefully. Thanks for shopping with Traditional Beams :)

Posted 4 years ago

“I'm very pleased with my beam, it's beautiful. Traditional Beams answered my questions quickly. I'm surprised there's no fixings with my type of beam and no way to buy a fixing kit separately. I also had trouble with the delivery company where tracking said it was overnight delivery but did mention they don't deliver on a Saturday! I waited in ALL day.”

Traditional Beams 4 star review on 18th August 2021

Helpful Report

Posted 4 years ago

“I first ordered from Traditional Beams in 2017, and was thrilled with the shelves. Having recently completed more improvements to our home, I ordered more Beams. The quality of the shelves, and the service received have been excellent. I will soon be ordering a mantle to match my shelves. Thankyou for an excellent service.”

Helpful Report

Posted 4 years ago

Hi Alison, we are so happy to hear you are always pleased with the quality of your order and the customer service you receive from us :) You are very welcome and we look forward to your next order :)

Posted 4 years ago

“Excellent product and excellent service. We had to return to change the colour or our new fireplace and Traditional Beams were nothing but helpful. Would recommend to anyone and will definitely use again.”

Helpful Report

Posted 4 years ago

Hi Kyle, thank you for leaving us a 5* review. We are happy to hear you found the service and product you received from us excellent! Thank you for the recommendation we really appreciate it! We look forward to your next order :)

Posted 4 years ago

“Great service and lovely product”

Helpful Report

Posted 4 years ago

Hi Beverly, thank you for leaving us some feedback we are happy to hear you received a great service from us and you love your order :) Thanks for shopping with Traditional Beams!

Posted 4 years ago

“I was a bit nervous about buying a mantle online, but what I received from Traditional Beams was absolutely brilliant! I’m SO impressed! It’s beautifully crafted - smooth, lovely contours and a lovely grain that is coming more alive each time I wax it. Thank you so much 🥰”

Helpful Report

Posted 4 years ago

Hello, thank you for your positive review. We are thrilled to hear how impressed you are with your order from us :) You are very welcome and we hope to hear from you again in the future!

Posted 4 years ago

“Very helpful company with great customer service.”

Helpful Report

Posted 4 years ago

Hi Claire, thank you for leaving us a review, we are delighted to hear you found our company very helpful with great customer service. Please let us know what we can do better to achieve the full 5 stars :)

Posted 4 years ago

“Gave the sizes colour and style of oak. Hand made to a perfect finish and delivered within days Excellent 5 star ⭐”

Helpful Report

Posted 4 years ago

Hi Wayne, thank you for the excellent 5* review. We are happy to hear you found your order to be excellent quality & finish. We hope to hear form you again in the future :)

Posted 4 years ago

“Product not suitable for plaster board walls so very wobbly in wall. Only advice was to use grab aheshive which is messy Policy is not to offer refunds”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. I have taken a look at your order and can see you have ordered shelves suitable for solid walls only. We do have options for plasterboard walls with a different fixing method that suitable grips the back of the plasterboard. The advise you are referring to is an additional optional precaution. I have taken a look at your email and our reply and can see there was no mention that you were trying to fit to a plasterboard wall, just that the shelf was sloping forward which would would be the case if you are trying to fit our solid wall fixings to a plasterboard wall. The fitting instruction do state they are suitable for solid walls only (or timber studs) and the product listing also has a link to our plasterboard options. In addition to this we sent a very detailed reply to you about the points you had mentioned trying our very best to help. I think it is unfair you have put in your review that our policy is not to offer refunds. We actually have a very fair policy in terms of refunds and we allow our products ordered online to be returned to us for a refund if not installed even though they are are handmade to order. I can also see in the email we sent to you on the 19th July that although you had installed your shelves my college Dave had said he would make an exception and would happily accept your return and offer a refund as we could see how unhappy you were, however we never got a reply to this. If the issue is still unresolved or you still have any questions please don't hesitate to contact us. Many thanks Rebecca

Posted 4 years ago

“Great service from Traditional Beams. I needed a slightly different length for my mantle and they were happy to cut to length. Great communication and speedy delivery.”

Helpful Report

Posted 4 years ago

Hi Mike, thanks for leaving us a review. We are delighted to hear you were happy with the customer service you received from our team and the speedy delivery. Thank you for shopping with Traditional Beams we hope to hear from you again soon :)

Posted 4 years ago

“Traditional beams have very good customer service, we emailed to ask questions and there was a very quick response back. We have ordered some test samples which came very quickly and now looking to purchase our beam”

Helpful Report

Posted 4 years ago

Hello, thank you for leaving us a 5* review. We are happy to hear you found our customer service team helpful and we look forward to your order :)

Posted 4 years ago

“Really helpful service. The beam I ordered arrived when stated. The client was very happy with the finished oak shelf over the fire place. I will definitely be using them again”

Helpful Report

Posted 4 years ago

Hello, thank you for leaving us some feedback. We are thrilled to hear you found our customer service team helpful and your client was very happy with the order - we look forward to hearing from you again in the future :)

Posted 4 years ago

“The shelves are absolutely perfect. They are very well made and the oak has a lovely finish. The company website was so easy to follow and the goods arrived when promised. Thank you”

Helpful Report

Posted 4 years ago

Hi Winifred, thanks for leaving us a 5* review, we are happy to hear you find your shelves perfect and you found our website easy to navigate :) Thank you for choosing to shop with Traditional Beams we hope to hear from you again soon!

Posted 4 years ago

“I had live edge kitchen worktops shelves and window sills made. I am really pleased with the quality, they look amazing. Excellent company to deal with, highly recommend.”

Traditional Beams 5 star review on 10th August 2021

Helpful Report

Posted 4 years ago

Hi Sarah, thank you for taking the time to share your worktop photos with us - we love to see the end results of our customer installations! We are thrilled to hear you are happy with the end result and you found our company excellent to deal with. We hope to hear from you again in the future :)

Posted 4 years ago

“Everything was very straightforward: ordering went smoothly and the beams were received very quickly. I'm really pleased with the final result: they look great and really finish the fireplace perfectly.”

Helpful Report

Posted 4 years ago

Hello, thank you for leaving us a 5* review. We are delighted to hear you found your shopping experience with us smooth and you are really happy with the end result and your beam finishes off your fireplace perfectly :)

Posted 4 years ago

Traditional Beams is rated 4.9 based on 3,340 reviews