Tradex Insurance Reviews

Name: Tradex Insurance
Rating: 2.84

2.8 Rating 184 Reviews

47 %

of reviewers recommend Tradex Insurance

Company Reviews

Metrics

2.8

Based on 184 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Write Your review

Tell us how Tradex Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CLAIMS NUMBER DOES NOT WORK”

Helpful Report

Posted 5 years ago

“Just like to thank Emma Alter for all her help today, nothing was too much trouble was was extremely polite and efficient. Thanks Emma Warmest Regards Mark”

Helpful Report

Posted 5 years ago

“Would like to thank Kathrine Sheehan for helping to sort out an issue I have been trying to resolve for 2 days”

Helpful Report

Posted 5 years ago

“Had my policy 20 years contacted renewals spoke to young lady who didn’t care that I was going to leave due to the fact I got a quote £100 cheaper.tgey just don’t look after there loyal customers.going with bolingtons very happy”

Helpful Report

Posted 5 years ago

“Had my policy ten years with them, in the first few years they were great but steadily went downhill after being taken over. Had an accident last year (non fault), rang to let them know im not liable, witnesses,cctv, etc, then received my renewal and nearly fell over. They paid out the other party without any contact with myself or the witnesses. Rang to query it then told they werent aware of any witnesses or cctv I told them about despite me stating it on my previous conversations. After being put on hold they then came back with a load of rubbish trying to palm me off. Avoid like the plague, was warned a few years ago about them now I can see it for myself.”

Helpful Report

Posted 5 years ago

“Having dealt with Tradex over a number of years working for an insurance broker I cannot believe they continue to get away with being so bad without being taken to task over it. Customer service is poor, claims service is appalling. And their general attitude to brokers and customers leaves a lot to be desired. I think a complete overhaul is needed starting with the management.”

Helpful Report

Posted 5 years ago

“HAVE TO WAIT OVER A YEAR TO GET PAID OUT IF YOU AR VERY LUCKY”

Helpful Report

Posted 5 years ago

“P-MTP00090191/08 Name of policyholder: UNCLE BUNT LIMITED Re my previous complaint earlier today, reference awaiting pay out and getting past from department to department and getting fobbed off. Another example of poor customer service you ask for me to provide details but email me on a no reply email.”

Helpful Report

Posted 5 years ago

“Shocking experience. Vehicle was written off and past from department to department when chasing pay out. I was told pay out authorised and would be with me within 2 days and still waiting 2 weeks later. I must have spoken to 20 different people all just fobbed me off.”

Helpful Report

Posted 5 years ago

“Very efficient service.”

Helpful Report

Posted 5 years ago

“Very good”

Helpful Report

Posted 5 years ago

“Their customer went into the back of my car in September. They accepted liability very quickly (within 1 week) and now they won't respond to my solicitors emails regarding payout of my expenses.... Seems like they are dragging their feet. Absolutely shocking!”

Helpful Report

Posted 5 years ago

“Steven Birch was a person who dealt with my problem as a professional. Thank you.”

Helpful Report

Posted 5 years ago

“Joanne slater at tradex dealt with my problem very quickly and very professionally , she sent all the information that I was requiring within 15 mins , very happy with the service I received thank you”

Helpful Report

Posted 5 years ago

“Won't help with claim and have screwed me over”

Helpful Report

Posted 5 years ago

“can never get through to them, plus they do not do new business”

Helpful Report

Posted 5 years ago

“My vehicle was stolen last year and they still haven’t paid me out, or even given me the vehicle back even though they know where it is. The worst insurance company i have been with!!! Also they have the cheek to say close the case and we’ll consider to renew my policy.”

Helpful Report

Posted 5 years ago

“Rang the number on their website and it wouldn't connect. Great service”

Helpful Report

Posted 5 years ago

“Joanne slater is always helpful.polite and professional..great service as usual”

Helpful Report

Posted 5 years ago

“Wasn't sure how to proceed with a query spoke to Frankie White who was very helpful and managed to help me get it sorted very quickly and efficiently. Very happy with the service.”

Helpful Report

Posted 5 years ago

Tradex Insurance is rated 2.8 based on 184 reviews