Tradex Insurance Reviews

Name: Tradex Insurance
Address: 100 Kings Road, Brentwood, Essex
Rating: 3.08

3.1 Rating 179 Reviews

53 %

of reviewers recommend Tradex Insurance

Company Reviews

Metrics

Info

3.1

Based on 179 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Documents Delivered On-time	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.5 out of 5

About Tradex Insurance:

At Tradex Insurance Services, a trading name of Clegg Gifford & Co Limited, we provide insurance solutions for the UK motor trade industry.

With a client-first approach and extensive experience, we’re here to meet your needs.

We’d love to hear from you! Your reviews help us grow and improve, so please share your experience.

If something hasn’t met your expectations, reach out to us at complaints@cginsurance.com —we’re here to help and committed to finding a solution.

Your satisfaction means everything to us!

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Non fault claim and they stole excess payment from my payment from the other insurance company. No reason given”

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Posted 3 years ago

“My insurance is due gor renewal next month up to now i have had no problems atall always helpful on the phone i dont get these bad reviews because i ainy had no trouble atall ?? Good insurance company hope i havent spoke to soon!!”

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Posted 4 years ago

“Just renewed taxi insurance..... lorna was very helpful”

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Posted 4 years ago

“Absolutely raging to say the least! They're ok taking the money but keep hanging up if u try and make a claim. Would not recommend this to any1 at all. The service we got when my car was written off was terrible too. Took about 4 months for it to get assessed and taken away.”

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Posted 2 years ago

“Do not use!!! Have a Fleet Insurance with them! they took one of the vans for repairs after an accident. That was in June 2022 and I still don’t have the van back, been calling them everyday since and everyday is a different answer “we don’t know where the van is” , “ oh you don’t have it”, “we can’t find someone to fix it”. I still have to pay for the van out of my pocket as they refuse to cover it. They now just refuse to take my calls whenever I try or just ask me for all the info “as per the policy” and transfer my call to 5 other people that ask me the same thing just so I can finally be told to just wait. Do not use them they just run an insurance scam it’s not worth saving a few pounds with them just so you pay more if an accident happens”

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Posted 2 years ago

“I found the staff at Tradex Insurance very professional and helpful and quick to respond regarding an issue I had, which has now been finally sorted. Whilst not wishing to trying to show any favoritism to any particular individual, I would like to give a special mention to Joanne Slater for all her help and assistance ! Thank You !”

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Posted 3 years ago

“Very disorganised company. Every time I speak to a different person and get a different answer and different options for the policy; it’s like they don’t know their own products. Very frustrating. I’d prefer to work in writing; but they don’t respond to emails.”

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Posted 3 years ago

“Vic was very helpful and informative and friendly”

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Posted 4 years ago

“Lorna from Aberdeen great help as always”

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Posted 4 years ago

“My trade insurance quote for this year has doubled to 4300 Really wint be using them anymore”

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Posted 4 years ago

“I have been a Tradex customer for a 5 years +, but in the last couple of years something at Tradex has changed for the worse and they are now unrecognisable to the company they were some years ago. I was happy with the staff and their service level, the staff used to be reasonably happy and willing to help, but now the service level has plummeted to unimaginable depths. Tradex operate like an old fashioned company, and by all accounts this is not such a bad thing, there are many old fashioned companies where the ethos is ‘the customer is always right’, and ‘value the customer’, but in the last couple of years Tradex have lost all concept of such an ethos, and have transformed into a Neolithic organisation where the company ethos seems to be ‘we just couldn’t care less’. The staff are rude, unhelpful and disinterested and all answer the phone like you are interrupting their day when you call, with 'sighing', 'tutting' and ‘holding’ seemingly the order of the day. They have a 'gang like mentality' where they defend themselves in each and every situation and blame everyone but themselves for any mistakes they make, irrespective of proof that you may supply to them. They seem to act within a law created by Tradex, thus shielding them from the stark realisation that they are in fact a really bad company with an appalling attitude. They are rubbish, utter rubbish as the many customer reviews highlight. They take an age to answer the phone, take an age to answer emails, they increase prices without explanation or justification, do not value loyalty, refuse to email documents and their online motor trade website works sporadically at best. I would be ashamed to work at a place at Tradex ‘we just couldn’t care less’!”

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Posted 5 years ago

“First of all, I would like to thank you to Ben, Franki, Reece, Nebil, Andrew and the other staff that helped us grow our business, we hope to continue placing business with yourself to date we have found your origination to be helpful and courteous. Ash”

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Posted 7 years ago

“Update of mid takes an eternity to sort out. Their system is flawed and I have been stopped by the police for no insurance as the database shows as uninsured. Have to carry my policy around to prove insurance.”

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Posted 7 years ago

“Slow administration. Laborious website. Unacceptable waiting times for documents Slow and inefficient claims service No communication between departments i.e. Claims to underwriting and vice versa Manual presentations of quotes often take longer than the 72 hour turn around promised”

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Posted 9 years ago

“Navigation of your system is difficult and your underwriters don't seem bothered.”

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Posted 9 years ago

“Rebbeca did excellent job thanks”

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Posted 4 years ago

“Easy and quick serve”

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Posted 4 years ago

“Absolutely awful you used to wear a mask 😷 when you robbed people”

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Posted 5 years ago

“Tradex are an awful company that do not support their clients. Their staff are rude and dishonest, firstly I was told that they had paid the claim in full then when I challenged this they said that they were awaiting another document so hadn't paid anyone anything. Secondly, they kept claiming that they had sent out notices / emails for a 'statement' but when I stated I hadn't received any, they reacted as if it was my fault and only began email correspondence when I called in relentlessly. I was made to feel in the wrong and without the support of the insurance company which shouldn't be the case when dealing with something as serious as a car crash. In addition to this, no one contacted me to look at my vehicle for damage and when I said this over the phone, they shrugged it off with 'oh ok, sorry about that' and then carried on asking irrelevant questions about whether I had received a letter (which I hadn't, surprise surprise). Although I dealt with very helpful customer service reps, it was the more 'experienced' staff that are rude, impatient and unhelpful. Finally, they do not follow up with any emails, phone calls or claims even. Due to this, I now have a claim against me on my insurance as they couldn't be bothered to argue my case for me. I never leave reviews, let alone bad ones but this company shocked me with their incompetence, so I felt this is necessary for future customers to be aware when deciding to chose Tradex as their insurance company.”

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Posted 5 years ago

“Tradex are not a trustworthy company.Will take your premium and not pay out on genuine claims.Their inability to operate in a reasonable time frame with efficiency and understanding of how this affects your livelihood is unacceptable.They are the fraudsters guising as an insurance company.Insurance is there to protect you should your vehicle be in an accident so my advice is give your hard earned money to a genuine company with good customer service and who will pay out on your claim.No company should turn making a claim into a part time job.Hours on the phone, calls and emails unanswered and their inherent blame someone else culture is all too draining.Avoid, avoid, avoid!”

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Posted 5 years ago

Tradex Insurance is rated 3.1 based on 179 reviews