Tradex Insurance Reviews

Name: Tradex Insurance
Rating: 2.84

2.8 Rating 184 Reviews

47 %

of reviewers recommend Tradex Insurance

Company Reviews

Metrics

2.8

Based on 184 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Write Your review

Tell us how Tradex Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Non fault claim and they stole excess payment from my payment from the other insurance company. No reason given”

Helpful Report

Posted 2 years ago

“My insurance is due gor renewal next month up to now i have had no problems atall always helpful on the phone i dont get these bad reviews because i ainy had no trouble atall ?? Good insurance company hope i havent spoke to soon!!”

Helpful Report

Posted 3 years ago

“Had a Non- fault accident back in August the other party has admitted liability. My recovery truck has been written off So now I can’t work. TradeX have made a stupid offer and deducted most of it so I get nothing for my truck. TradeX still won’t pay out. The company will not talk to me even the claims handler Tony Alter will not respond or except my calls , emails or messages. They are literally ignoring me and expecting me to walk away with nothing. DO NOT TAKE OUT INSURANCE WITH THIS COMPANY ITS A COMPLETE SCAM !!!!!! I have reported them to The Finical ombudsman.”

Helpful Report

Posted 3 years ago

“Just renewed taxi insurance..... lorna was very helpful”

Helpful Report

Posted 3 years ago

“Tradex are the biggest scammers and liars in the insurance business. They’re quick to decide that I should have a 5 car limit on my trade when this wasn’t discussed with me. All calls are recorded but they don’t seem to accept their faults. It’s been over a 3,weeks and I still haven’t got my policy documents or log in.”

Helpful Report

Posted 4 years ago

“?Sasa72bol”

Helpful Report

Posted 1 year ago

“Vic was very helpful and informative and friendly”

Helpful Report

Posted 3 years ago

“Lorna from Aberdeen great help as always”

Helpful Report

Posted 3 years ago

“My trade insurance quote for this year has doubled to 4300 Really wint be using them anymore”

Helpful Report

Posted 3 years ago

“I have been a Tradex customer for a 5 years +, but in the last couple of years something at Tradex has changed for the worse and they are now unrecognisable to the company they were some years ago. I was happy with the staff and their service level, the staff used to be reasonably happy and willing to help, but now the service level has plummeted to unimaginable depths. Tradex operate like an old fashioned company, and by all accounts this is not such a bad thing, there are many old fashioned companies where the ethos is ‘the customer is always right’, and ‘value the customer’, but in the last couple of years Tradex have lost all concept of such an ethos, and have transformed into a Neolithic organisation where the company ethos seems to be ‘we just couldn’t care less’. The staff are rude, unhelpful and disinterested and all answer the phone like you are interrupting their day when you call, with 'sighing', 'tutting' and ‘holding’ seemingly the order of the day. They have a 'gang like mentality' where they defend themselves in each and every situation and blame everyone but themselves for any mistakes they make, irrespective of proof that you may supply to them. They seem to act within a law created by Tradex, thus shielding them from the stark realisation that they are in fact a really bad company with an appalling attitude. They are rubbish, utter rubbish as the many customer reviews highlight. They take an age to answer the phone, take an age to answer emails, they increase prices without explanation or justification, do not value loyalty, refuse to email documents and their online motor trade website works sporadically at best. I would be ashamed to work at a place at Tradex ‘we just couldn’t care less’!”

Helpful Report

Posted 3 years ago

“First of all, I would like to thank you to Ben, Franki, Reece, Nebil, Andrew and the other staff that helped us grow our business, we hope to continue placing business with yourself to date we have found your origination to be helpful and courteous. Ash”

Helpful Report

Posted 6 years ago

“Update of mid takes an eternity to sort out. Their system is flawed and I have been stopped by the police for no insurance as the database shows as uninsured. Have to carry my policy around to prove insurance.”

Helpful Report

Posted 6 years ago

“Slow administration. Laborious website. Unacceptable waiting times for documents Slow and inefficient claims service No communication between departments i.e. Claims to underwriting and vice versa Manual presentations of quotes often take longer than the 72 hour turn around promised”

Helpful Report

Posted 8 years ago

“Navigation of your system is difficult and your underwriters don't seem bothered.”

Helpful Report

Posted 8 years ago

“Absolutely raging to say the least! They're ok taking the money but keep hanging up if u try and make a claim. Would not recommend this to any1 at all. The service we got when my car was written off was terrible too. Took about 4 months for it to get assessed and taken away.”

Helpful Report

Posted 1 year ago

“Do not use!!! Have a Fleet Insurance with them! they took one of the vans for repairs after an accident. That was in June 2022 and I still don’t have the van back, been calling them everyday since and everyday is a different answer “we don’t know where the van is” , “ oh you don’t have it”, “we can’t find someone to fix it”. I still have to pay for the van out of my pocket as they refuse to cover it. They now just refuse to take my calls whenever I try or just ask me for all the info “as per the policy” and transfer my call to 5 other people that ask me the same thing just so I can finally be told to just wait. Do not use them they just run an insurance scam it’s not worth saving a few pounds with them just so you pay more if an accident happens”

Helpful Report

Posted 1 year ago

“I found the staff at Tradex Insurance very professional and helpful and quick to respond regarding an issue I had, which has now been finally sorted. Whilst not wishing to trying to show any favoritism to any particular individual, I would like to give a special mention to Joanne Slater for all her help and assistance ! Thank You !”

Helpful Report

Posted 2 years ago

“Very disorganised company. Every time I speak to a different person and get a different answer and different options for the policy; it’s like they don’t know their own products. Very frustrating. I’d prefer to work in writing; but they don’t respond to emails.”

Helpful Report

Posted 2 years ago

“Took out my policy very helpful and pleasant, paid £450 deposit 21st may it was 6 monthly payments ,to find out they was taking the first instalment 10 days later which I tried to move they wouldnt until this first instalment had gone out 2nd of june,so now I'm £900 in,within 12 days then they say my second payment is on the 22nd of June???,ok so I move it to the 2nd July to even it out To then be told they are cancelling my policy today at 11 am,I ask why they say because I havnt provided proof of address?, I provided my licence my address,my partners licence same address and my bank statement,there saying these cant be used as proofs of address,they say they are going to cancel and refund me £271, they are charging me £571 for under 30 days cover. I have had trade insurance for 8 years ,I've tried speaking to every single perosn in this office, how can they get away with this , Scum bags worse insurance ever”

Helpful Report

Posted 2 years ago

“Rebbeca did excellent job thanks”

Helpful Report

Posted 2 years ago

Tradex Insurance is rated 2.8 based on 184 reviews