Tradex Insurance Reviews

Name: Tradex Insurance
Address: 100 Kings Road, Brentwood, Essex
Rating: 3.11

3.1 Rating 177 Reviews

54 %

of reviewers recommend Tradex Insurance

Company Reviews

Metrics

Info

3.1

Based on 177 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.5 out of 5

About Tradex Insurance:

At Tradex Insurance Services, a trading name of Clegg Gifford & Co Limited, we provide insurance solutions for the UK motor trade industry.

With a client-first approach and extensive experience, we’re here to meet your needs.

We’d love to hear from you! Your reviews help us grow and improve, so please share your experience.

If something hasn’t met your expectations, reach out to us at complaints@cginsurance.com —we’re here to help and committed to finding a solution.

Your satisfaction means everything to us!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tradex have supported me and vice versa for the last 20 years. Ben Ellis for one always goes the extra mile. In and out of work has made a conscious effort to stay in touch and as with anything in this game, relationships are KEY!”

Helpful Report

Posted 6 years ago

“I would avoid this insurance like the plague. I was involved in a non-fault accident where the person who hit me and I are both insured with Tradex. They have done everything in their power to delay payment, and bully me to accepting a below retail value offer. The accident happend in February, their initial valuation was £4k under the agreed valuation of £30k. When I raised a complaint over the valuation, they gave me an interim cheque for £26k and told me it was just an interim payment and would settle in full later. At that point they took the courtesy car back, and I received a final settlement cheque of £100. I have returned the cheque, their tactic is to make you wait and wear you down so you end up accepting a below retail value of the car. They have setup an entire department for this purpose. I've given them several examples of what the car was worth at the time of the accident and they have ignored them all stating they use Glass's guide. Glass's guide does not take into account vehicle rarity which this was. The same guide values R34 GTR's at around £20-25k when in truth you can't buy one for less than £45k. If I could rate them 0 stars I would. They will not pay out in a reasonable time frame, and if they do payout it will be well below what it costs you to replace the vehicle. I've advised several friends and traders not to use them. Please do not make the same mistake I did, it has caused me nothing but anxiety and stress.”

Helpful Report

Posted 6 years ago

“the service is OK, when someone actually picks up the phone. But spending every single time at least 10 minutes on the phone before even speaking to someone is not acceptable. And it doesn't matter which department I am ringing”

Helpful Report

Posted 6 years ago

“i would like to say Olivia Wyatt dealt with my enquiry perfectly and im very happy with the service I continually receive from Tradex Insurance and long may this continue....RJL”

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Posted 7 years ago

“very happy with the service i recieved from rob he answered my queries and was very efficient .regards adrian bailey”

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Posted 7 years ago

“Never answer the phones & never reply to emails”

Helpful Report

Posted 7 years ago

“First of all, I would like to thank you to Ben, Franki, Reece, Nebil, Andrew and the other staff that helped us grow our business, we hope to continue placing business with yourself to date we have found your origination to be helpful and courteous. Ash”

Helpful Report

Posted 7 years ago

“Premiums are always competitive and they place risk's which most markets can't offer.”

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Posted 7 years ago

“I spoke recently to Andrew Baker on 2 cases once I got through on the phones he was excellent”

Helpful Report

Posted 7 years ago

“We have been dealing with Tradex & particularly Chris Maugey for a number years & can say we have always been provided with great customer service, competitive quotations & had any issues sorted out promptly, overall excellent service from Chris.”

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Posted 7 years ago

“Tradex are a great company to deal with especially Matt Maynard, he is one of their top underwriters. He is very helpful and has made sure a number of my queries have been dealt with quickly. Definitely recommend him!”

Helpful Report

Posted 7 years ago

“I have worked with Tradex on a large case we have held for a number of years now and have always found them helpful and accommodating. In particular, my dealings with underwriter Matt Maynard on this case have been excellent and without his input and assistance, the handling of the risk would be a lot more challenging. Would definitely recommend using Tradex.”

Helpful Report

Posted 7 years ago

“Documents arrived promptly which helps us run a slick business.”

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Posted 7 years ago

“My call was answered quickly and the adjustment I required was dealt with immediately by Frankie White . Overall a much better service then I have previously received from Tradex in the past.”

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Posted 7 years ago

“Have been insured with Tradex for many years, both business and personal. Really happy with the service provided, keep up the good work!”

Helpful Report

Posted 7 years ago

“Been waiting over a week for a response quotes and requests sent to you to comeback to myself. Telephone and got through to Frankie White who ran the quotes through over the phone, very helpful and polite. All your agents should take after him as his is the best service i have received to date and also the reason 4star has been given by myself. Frankie you a *STAR* buddy keep up the good work.”

Helpful Report

Posted 7 years ago

“by finally sorting out the messy issue of having two different policy numbers and the MID not accepting or recognising the new policy numbers also trying to get through to your office during this period was nigh on impossible I am pleased to say though that normal service has resumed!!! and you are back to being easily accessible I look forward to growing our account with you in the new year”

Helpful Report

Posted 7 years ago

“Frankie White was extremely helpful when I eventually managed to get through to your office, not being aware or informed that you had moved offices and a new telephone number was in operation. Generally slow response to emails which we hope will improve. Thank you for your help Frankie.”

Helpful Report

Posted 7 years ago

“Matt Maynard is always happy to help, never any problem too big. He is consistent and reliable and always gets back to you. I would most definitely choose Matt to contact when I need help. Sophie@Think”

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Posted 7 years ago

“knowledgeable and helpful staff when dealing with the renewal of my policy, documentation received efficiently, overall very pleased with the service I received and would definitely recommend to friends/family.”

Helpful Report

Posted 7 years ago

Tradex Insurance is rated 3.1 based on 177 reviews