Tradex Insurance Reviews

Name: Tradex Insurance
Address: 100 Kings Road, Brentwood, Essex
Rating: 3.04

3.0 Rating 171 Reviews

52 %

of reviewers recommend Tradex Insurance

Company Reviews

Metrics

Info

3.0

Based on 171 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Documents Delivered On-time	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.5 out of 5

About Tradex Insurance:

At Tradex Insurance Services, a trading name of Clegg Gifford & Co Limited, we provide insurance solutions for the UK motor trade industry.

With a client-first approach and extensive experience, we’re here to meet your needs.

We’d love to hear from you! Your reviews help us grow and improve, so please share your experience.

If something hasn’t met your expectations, reach out to us at complaints@cginsurance.com —we’re here to help and committed to finding a solution.

Your satisfaction means everything to us!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reach out to MJHFINANCELTD if you are having withdrawal issues, they will help you retrieve your lost funds.”

Helpful Report

Posted 4 months ago

“worst broker ever”

Helpful Report

Posted 5 months ago

Hi Mandeep, We’re sorry to hear about your experience with our service. This isn’t the standard we strive for. Please contact us at complaints@cginsurance.com, so we can address the issue and find a solution for you. We value your feedback and aim to improve.

Posted 5 months ago

“Useless incompatent stay cleer they make it like it’s your fault no help whatsoever very rude also”

Helpful Report

Posted 5 months ago

Hi, We’re sorry to hear about your experience with our service. This isn’t the standard we strive for. Please contact us at complaints@cginsurance.com, so we can address the issue and find a solution for you. We value your feedback and aim to improve.

Posted 5 months ago

“I never see before worsed services !!!”

Helpful Report

Posted 1 year ago

“Been insured with these for 5 years having a family fleet policy, renewal was up today and had no correspondence of these to confirm if in insured or not, so decided to call for them to explain that the underwriter wasn’t doing family fleet no more and basically look elsewhere no apology nothing just left us to it ! Never had a claim £15000 over 5 years not a single sorry we can’t help”

Helpful Report

Posted 1 year ago

“Is this nightmare to add vehicle or to remove vehicle when using the tradex app slow, slow slow for one charge is -minimum 25 minutes playing with app this is unbelievable ……is not only that… it’s not show your changes after that,you not on 100%. Sure. Very very slow. , I can’t believe it”

Helpful Report

Posted 1 year ago

“Completed my insurance claim with them. When they found out I had a rental vehicle the jacked the price right up and said if I leave I should pay £300. Bunch of snakes and I will never go with them again. Will also be adding to my thousands of followers to never go with them either.”

Helpful Report

Posted 1 year ago

“Modern robbery They send you a box and they charge you £180 for that and It is really useful very expensive cover and poor customer service. Rude customer service. They just big lier. Everything they said to you is not true”

Helpful Report

Posted 1 year ago

“Absolutely raging to say the least! They're ok taking the money but keep hanging up if u try and make a claim. Would not recommend this to any1 at all. The service we got when my car was written off was terrible too. Took about 4 months for it to get assessed and taken away.”

Helpful Report

Posted 2 years ago

“Do not use!!! Have a Fleet Insurance with them! they took one of the vans for repairs after an accident. That was in June 2022 and I still don’t have the van back, been calling them everyday since and everyday is a different answer “we don’t know where the van is” , “ oh you don’t have it”, “we can’t find someone to fix it”. I still have to pay for the van out of my pocket as they refuse to cover it. They now just refuse to take my calls whenever I try or just ask me for all the info “as per the policy” and transfer my call to 5 other people that ask me the same thing just so I can finally be told to just wait. Do not use them they just run an insurance scam it’s not worth saving a few pounds with them just so you pay more if an accident happens”

Helpful Report

Posted 2 years ago

“Had a non fault accident in August 2020 I was told by Tony Alter to pay £500 and was promised the money back once the other party admitted liability and paid out. Now the other part has admitted liability and paid out HOWEVER Mrs Rafia Khanam Is now refusing to give me back my £500 excess that is rightfully owed to me. THE COMPANY ARE FRAUDULENT !”

Helpful Report

Posted 3 years ago

“Non fault claim and they stole excess payment from my payment from the other insurance company. No reason given”

Helpful Report

Posted 3 years ago

“Very disorganised company. Every time I speak to a different person and get a different answer and different options for the policy; it’s like they don’t know their own products. Very frustrating. I’d prefer to work in writing; but they don’t respond to emails.”

Helpful Report

Posted 3 years ago

“My trade insurance quote for this year has doubled to 4300 Really wint be using them anymore”

Helpful Report

Posted 4 years ago

“We got scammed big times don't ever use this company”

Helpful Report

Posted 4 years ago

“Never ever use this company. Even if you have to pay another broker double. They will do anything and everything to get out of paying for a claim.”

Helpful Report

Posted 5 years ago

“Zero stars very bad customer service”

Helpful Report

Posted 5 years ago

“We took out a trader's policy with tradex via a broker (peacock's, who are also turning out to be useless, we will be contacting the FSA regarding them in the morning) the policy is absolutely useless and doesnt constitute what would be described as a trader policy at all. They set a 3 car limit, despite being given proof that we operate a buying, repairing and selling business, making it extremely difficult to trade in already tough times Any attempt to contact them has resulted in nobody being available to address our issue, leaving us no option but to take another policy out with another company. Avoid at all costs, or you may need a small claim court to recover the cost of a miss sold financial service”

Helpful Report

Posted 5 years ago

“I have been a Tradex customer for a 5 years +, but in the last couple of years something at Tradex has changed for the worse and they are now unrecognisable to the company they were some years ago. I was happy with the staff and their service level, the staff used to be reasonably happy and willing to help, but now the service level has plummeted to unimaginable depths. Tradex operate like an old fashioned company, and by all accounts this is not such a bad thing, there are many old fashioned companies where the ethos is ‘the customer is always right’, and ‘value the customer’, but in the last couple of years Tradex have lost all concept of such an ethos, and have transformed into a Neolithic organisation where the company ethos seems to be ‘we just couldn’t care less’. The staff are rude, unhelpful and disinterested and all answer the phone like you are interrupting their day when you call, with 'sighing', 'tutting' and ‘holding’ seemingly the order of the day. They have a 'gang like mentality' where they defend themselves in each and every situation and blame everyone but themselves for any mistakes they make, irrespective of proof that you may supply to them. They seem to act within a law created by Tradex, thus shielding them from the stark realisation that they are in fact a really bad company with an appalling attitude. They are rubbish, utter rubbish as the many customer reviews highlight. They take an age to answer the phone, take an age to answer emails, they increase prices without explanation or justification, do not value loyalty, refuse to email documents and their online motor trade website works sporadically at best. I would be ashamed to work at a place at Tradex ‘we just couldn’t care less’!”

Helpful Report

Posted 5 years ago

“Absolutely awful you used to wear a mask 😷 when you robbed people”

Helpful Report

Posted 5 years ago

Tradex Insurance is rated 3.0 based on 171 reviews