Tradex Insurance Reviews

2.93 Rating 167 Reviews
48 %
of reviewers recommend Tradex Insurance
Merchant Metrics
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Over A Week
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Anonymous  // 01/01/2019
I spoke recently to Andrew Baker on 2 cases once I got through on the phones he was excellent
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Posted 3 years ago
by finally sorting out the messy issue of having two different policy numbers and the MID not accepting or recognising the new policy numbers also trying to get through to your office during this period was nigh on impossible I am pleased to say though that normal service has resumed!!! and you are back to being easily accessible I look forward to growing our account with you in the new year
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Posted 3 years ago
Frankie White was extremely helpful when I eventually managed to get through to your office, not being aware or informed that you had moved offices and a new telephone number was in operation. Generally slow response to emails which we hope will improve. Thank you for your help Frankie.
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Posted 3 years ago
The only thing that made me happy was dealing with Ian Jolly, he was the only member of staff that I felt at ease with and he actually dealt with my enquire very professionally. I had serious concerns before I called Tradex as I knew the reputation was not very good. Ian quoted me for a homefleet client as was very competent. Ian Jolly is a credit to Tradex and I will be asking for Ian anytime I call.
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Posted 4 years ago
confirmation of emailed instructions would be greatly appreciated!
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Posted 6 years ago
We do not have a large account with Tradex at the moment, we find that your rates are a little high, plus a 70% inception premium puts clients off. Some of your staff are very friendly and good to deal with, some are a lttle frosty and on occasions you say 'hello its Jayne from Norton' and this is met with silence, no hi, hello, nothing Quotations have in the past been slow to come back, but this has shown vast improvements and the new policy benefits are good too Andrea Newstead and Lisa Hunter are very good and a pleasure to deal with
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Posted 6 years ago
Tradex Insurance is rated 2.93 based on 167 reviews