Trade Paint Direct Reviews

Name: Trade Paint Direct
Rating: 4.53

4.5 Rating 981 Reviews

87 %

of reviewers recommend Trade Paint Direct

Company Reviews

Metrics

4.5

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Trade Paint Direct 5 star review on 19th January 2025

Peter Kormylo

Trade Paint Direct 5 star review on 26th February 2021

Helen Brown

Anonymous

Anonymous // 01/01/2019

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“The wrong paint was delivered. The delivery note said it was the correct paint. When I contacted Trade Paint Direct, I received an email saying that the paint I ordered was discontinued, and that the paint they had sent was OK. I ordered acrylic primer/undercoat for an exterior door. The stuff that was delivered is not acrylic, takes 16 hours to harden for overpainting, requires some sort of cleaner for brushes (details not given on the tin), and can't be used at under 8 degrees centigrade. No apology, no explanation of why I was able to order paint on their website that is, apparently, not available.”

Helpful Report

Posted 1 year ago

“First item wasn't actually in stock. I cancelled and re-ordered. Delivery was 1 days, and the tin has arrived pretty beaten up.”

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Posted 1 year ago

“Can’t comment as haven’t received my order yet”

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Posted 1 year ago

“I never received confirmation e mail of the purchase and couldn't remember who I bought from so was a bit worried if the sale had gone through.Luckily the paint arrived in 3 days.I couldn't find delivery times either on your website which is important when you are in a hurry”

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Posted 1 year ago

“Excellent service as usual. Ordered some paint on Thursday afternoon and it arrived less than 24 hours later. Can’t beat that sort of service.”

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Posted 1 year ago

“Items ordered goods arrived promptly what more is needed?”

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Posted 1 year ago

“Very good service as always.”

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Posted 1 year ago

“This survey has arrived but the paint has not.”

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Posted 1 year ago

“The price was competitive,site easy to use,communication re payment immediate ,delivered next day as promised what more is there to say.”

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Posted 1 year ago

“Excellent availability. Helpful regarding order queries by phone. quick and reliable dlelivery.”

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Posted 1 year ago

“Super fast delivery which was just what i needed”

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Posted 1 year ago

“So far so good delivery spot on not used it yet so will up date”

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Posted 1 year ago

“Excellent service as always.”

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Posted 1 year ago

“What a difference this product was in saving time and cleaning sanding. I only ordered on Sunday and received it Wednesday Ver good service”

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Posted 1 year ago

“Fast response to email enquiry and fast delivery thanks. There was a very slight leak from the lid of the can but fortunately no harm done.”

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Posted 1 year ago

“Wonderful service at a really great price. Arrived within 48 hours well packaged and the paint was just as asked for. So glad I found them. Highly recommended.”

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Posted 1 year ago

“Wonderful service at a really great price. Arrived within 48 hours well packaged and the paint was just as asked for. So glad I found them. Highly recommended.”

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Posted 1 year ago

“Owatrol Deks Olje delivered promptly, for an extremely competitive price”

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Posted 1 year ago

“I have to say Trade Paint Direct didn't meet my expectations.To me,the main problem was that TPD target a fast delivery date (3 days).If ,for whatever reason, this does not happen, there is no support communication to keep me updated. Sometimes clients of TPD will want( as I did) a rapid service, Please bear that in mind”

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Posted 1 year ago

“Asked to leave a review and my item hasn't arrived yet. It was dispatched on Tuesday. It's now Friday. Evri tracking just says "your parcel has been delayed". No clue as to where it is. Evri are perhaps the worst courier that I know of. This is a common issue with them. If you don't want to pick up flak from them, I suggest that you use someone else.”

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Posted 1 year ago

Trade Paint Direct is rated 4.5 based on 981 reviews