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Trade Wetrooms Reviews

4.4 Rating 1,798 Reviews
85 %
of reviewers recommend Trade Wetrooms
Company Reviews Metrics Info
4.4
Based on 1,798 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Read Trade Wetrooms Reviews

About Trade Wetrooms:

Trade price wet rooms, everything you need for DIY wet room projects, Nationwide Next day delivery, Order Online or Call our Wet Room Specialists!

Visit Website

Phone:

01235 608 843

Email:

customer.services@tradewetrooms.com

Location:

17 Blacklands Way,
17 Blacklands Way
Abingdon
OX14 1DY

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Simon Tennant
Verified Buyer
“Hi there. Recently had a delivery of Nuance Shower panels - a large set of 4 full size sheets. These are fairly heavy so it was helpful that they were packed individually. We were surprised that they were not better protected from damage. We have usually seen foam corner buffers etc but these only has cardboard ends to their packs and were vulnerable to damage. They seem to have survived but we will only really see once they are unpacked for fitting.”
Helpful Report
Posted 8 months ago
Rachel Stone
Verified Buyer
“Don’t use this company . Ordered a wetroom tray , arrived damaged as well as clearly has a manufacturing default. I wouldn’t t be surprised if this company knowingly sent a faulty tray. have sent 2 emails, called over 20 times , wait music and always at 5 minutes and 20 seconds cuts off. Called the other company trade taps, and Dramco Ltd - same issue . Quick enough to take your money online - DONT BUY BECAUSE IG ISSUE IF YOUR ITEM IS FAULTY.”
Helpful Report
Posted 8 months ago
Steve Daniels
Verified Buyer
“A very accessible website, just the product I needed at a great price. Delivered promptly.”
Helpful Report
Posted 8 months ago
Stephanie
Unverified Reviewer
“The withdrawal has been processed successfully. Thanks I'm grateful”
Helpful Report
Posted 8 months ago
Kieran Mangan
Verified Buyer
“Very easy to do business with. Quick response to questions and all goods delivered on time. First class ervice.”
Helpful Report
Posted 8 months ago
Nick Wood
Verified Buyer
“great prices great delivery but absolutly abismal telephone answering it takes 3,4,sometimes 5 attempts to contact anyone phone times out and cuts you off really realy anoying”
Helpful Report
Posted 9 months ago
Adrian Whittle
Verified Buyer
“Great price and fast delivery”
Helpful Report
Posted 9 months ago
Anonymous
Verified Reviewer
“Would avoid using this company. I ordered the wrong panels, my fault. Wet wall panels said they will take them back at no cost due to me ordering the correct ones. They have then charged me to return the old panels and just over 2 weeks later I still haven’t received my refund despite sending emails and phone calls”
Helpful Report
Posted 9 months ago
Sophia Morris
Unverified Reviewer
“After experiencing a significant cyberattack that locked me out of my account—and receiving no effective assistance from customer support—I reached out to RecoupAgency.com. Their cybersecurity specialists quickly identified the problem, restored my account access, and implemented robust security measures. Their prompt and highly professional service safeguarded my assets and provided genuine peace of mind. Recoup Agency has proven to be a reliable and trusted partner in online security and protection.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Reviewer
“I bought a Purus copper drain grate from this company and it was not compatible with my jackoboard despite being sold as such on their website at the time. I also paid £22 delivery charge for this tiny item! My builders did not start the job for 4 months for various reasons and when we discovered it was not compatable, they refused to accept a return and refund citing a 2 week return policy. We explained the situation in full and they were unwilling to be helpful or accept that the item was mis-sold. In 2026 when compared to other companies such as Victoria plumbing who are very happy to exchange and refund where errors are made, this is absolutely awful service. I would strongly advise avoiding this company at all costs.”
Helpful Report
Posted 9 months ago
Ashraf Selim
Verified Buyer
“Great service.”
Helpful Report
Posted 9 months ago
Jamie Merchant
Verified Buyer
“Delivery arrived promptly problem was part of the delivery was missing. I had no email notifying me of the shortage or when I could expect the rest of the delivery. I tried in vain throughout the day to contact Trade wet rooms the phone just put you on hold and then terminated the call after 5 to 10 minutes I’m still none the wiser where the rest of my delivery is as I’ve been unable to speak to anyone. No one has responded to my email And the phone calls go unanswered. Beware! it’s all well and good ordering from Internet companies but if you have a problem and you can’t speak to anyone at customer service it’s frustrating and it holds the job up I would suggest you buy elsewhere.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
““Ordered tray on 5th of January, charged £22.00 2day shipping and it finally arrived 12th of January.upon opening the wet-room tray is of very poor build quality, there is delamination around waste opening and signs it has already been filled. I have emailed customer service and tried phoning several times only to be cut off after 5minutes every time. Based on my experience so far I would definitely not recommend this company.”
Helpful Report
Posted 9 months ago
Alan
Unverified Reviewer
“Ordered tray on 5th of January, charged £22.00 2day shipping and it finally arrived 12th of January.upon opening the wet-room tray is of very poor build quality, there is delamination around waste opening and signs it has already been filled. I have emailed customer service and tried phoning several times only to be cut off after 5minutes every time. Based on my experience so far I would definitely not recommend this company. I have tried uploading photos to show the poor quality of this item but the photos are failing to upload to trust pilot.”
Helpful Report
Posted 9 months ago
Kabir Khan
Verified Buyer
“AVOID AT ALL COST - POOR SERVICE - NO RESPONSE- FAILED TO DELIVER MY ORDER I ordered Two Items. Only received one. I cant get through to these guys on any of their numbers and I have no response from my email either. Seems like I will have to spend more money on getting my complete order from somewhere else and then take thes guys to a Small Claims Court to get my money back.... NOT WHAT I PAID FOR!!!!!!!!!!!!!!!!!!”
Helpful Report
Posted 9 months ago
Andrew Lynch
Verified Buyer
“Good quality products. All arrived in good condition. Very happy with service.. Will Use again”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“Very helpful on the phone organising my order”
Helpful Report
Posted 9 months ago
Mark Mcdwyer
Verified Buyer
“Ordered a wet room Kit got delivered the tray and waste kit Number on website is never answered Emails are never returned Absolute con company”
Helpful Report
Posted 9 months ago
Alison Kent
Verified Buyer
“Very good on price. Very quick delivery and good communication throughout.”
Helpful Report
Posted 9 months ago
Stephen Rawling
Verified Buyer
“Says next day delivery, been 2 working days and tray not delivered, no update, rang customer services and no answer, quick enough to take the order and process payment!”
Helpful Report
Posted 10 months ago
Trade Wetrooms is rated 4.4 based on 1,798 reviews
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