Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,469 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,469 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

1412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 10th June 2026

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206

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having purchased a stainless steel towel rail & valves from TRADE RADIATORS and received an email confirming the transaction I was amazed to receive a further mail saying a further 42 pounds was required for shipping, (I live on the Isle of Wight) WHY was the transaction approved to start with? A second mail was sent saying the items were out for delivery. Phoning customer services, I was offered a full refund, fine, but I wanted the radiator...Trade Radiators would not honour the original price... The same day two valves arrived !! why send the valves without the radiator? The following day after reluctantly paying, the radiator turned up.. I am appalled a company can accept an order then demand more money, VERY DISAPPOINTED with Trade Radiators.”

Helpful Report

Posted 2 years ago

Thank you for your review and apologies you feel this way. We do advise in the delivery information on the website that free delivery only refers to mainland UK. The valves were delivered separately as different brands come from different suppliers, these small items were not subject to an additional courier charge unlike the radiators. Apologies none the less for any inconvenience this has caused you.

Posted 2 years ago

“For a start i would advise the home powners to wear dark glasses so they dont see the mess of the floor boards, but one thing that gets on my nerves is not denailing the floorboards, one slip and that nail could be in your eye or anywhere else, not sure if i learnt anything from the video as he talked to fast.”

Helpful Report

Posted 2 years ago

Hi George, It looks like this review is not meant for us.

Posted 2 years ago

“Well before delivery, I called and left a message to call me as I wanted to change my order… No call was made, I was unable to change my order. I was also told that the delivery driver would call me an hour before, to let me know when delivery would be made, I wanted to be home to be able to check the item … No call was made, I was not home. The item was left with a neighbour … No note was left at my home telling me where my delivery had been left, neighbour had to contact me. I certainly hope that the item is in perfect condition (not yet opened it), I also hope that all the parts are included. I don’t know who made the delivery or when. The packaging does not appear damaged.”

Helpful Report

Posted 2 years ago

Thank you for your review. We do not seem to have any messages from you in relation to changing the order, the customer service team can be reached by phone call or email and are happy to assist. When arranging delivery, you were called and a specific date was confirmed with you to ensure it would be suitable and that someone would be available to accept the delivery. Please do contact the customer service team if you have any issues/queries.

Posted 2 years ago

“Chased my order on working day 7. Was advised that the order was ready for dispatch and that the courier would be in touch to arrange delivery over the next few days. Politely requested that if the courier had the goods then it would help me co-ordinate with the plumber if they could call back that day to arrange delivery within SLA. The operator said she would request that but could not guarantee it. I was disappointed by the lack of care and the 'hand off' of responsbility to another party when in fact my purchase was with Trade Radiators and not the courier. I have used Trade Radiators before and rated the products (hence my return custom) but in this case, a simple request has been handled poorly, when in fact it could have given me a much better customer experience with very little extra effort. In summary, good products but Trade Radiators' customer care seems to end when the order is handed over to the courier.”

Helpful Report

Posted 3 years ago

Really sorry about that Steven, some couriers can take a bit longer with Scotland deliveries as they do the routes less often which can delay a little occasionally. We are in Glasgow ourselves and find this equally frustrating, it's only certain products that ship this way (on pallets) so doesn't happen terribly often. Apologies for the inconvenience. Any future orders please mention this and my name (Julie Boyle) and I will ensure you get a generous discount. I have also applied a discount refund of £100 to this order for you. Sorry again.

Posted 3 years ago

“Radiator was OK but disappointed 😥 that the electric element just came in a plastic bag with no protection. Will not know if damaged until fixed in Radiator and plumbed in. By that time will require lot of money to fix.”

Helpful Report

Posted 3 years ago

Thank you for your review David. We do not typically have any issues with the element deliveries and any damage would be noticeable in which case we would happy send you a replacement straight away. Apologies if you were not happy with this.

Posted 3 years ago

“Insufficient instructions concerning left and right-hand thread on fittings. When fitting the valve or top vent you can be undoing the end cap as you tighten the fitting as threaded in opposite directions. To tighten even with a cloth to protect the paint it's just not possible as not flat so paint is removed. Chipped paint when delivered. Poor quality”

Helpful Report

Posted 3 years ago

Thank you for your review. Having looked at your order I can see that you have not been in contact with us regarding this which would have given us the chance to rectify any problems. The customer service team are always happy to advise should you/your fitter have any questions or issues.

Posted 3 years ago

“The product was dangerous, someone had nicked the power cable with something like a Stanley knife about 50mm from the radiator to a depth that exposed both power and neutral cores. The whitecap doesn't locate onto the bottom of the radiator. After an e-mail & pic showing damage, & 2 chasing e-mails, they dispatched a replacement element which I now have to fit, and the whitecap doesn't locate onto the bottom of the radiator. Poor”

Helpful Report

Posted 3 years ago

Apologies again that this was damaged in transit to you. Any damages must be reported directly to us which was not done in the first instance. I can see that as soon as you contacted us you received a response straight away and a replacement was dispatched the very next day. If you are having any further issues, please do not hesitate to contact the customer service team.

Posted 3 years ago

“No hanging brackets. not very professional”

Helpful Report

Posted 3 years ago

Hi John As discussed with our customer service team today, I believe you are confusing us with another company as you have not purchased any radiators from ourselves.

Posted 3 years ago

“Please be aware that some radiators are bespoke, they look like they are from the catalogue and therefore subject to the 30 days return policy. I ordered a brass finish and was not happy with the colour but was told that it was non-refundable. I could understand if I had asked for a bespoke colour, but a brass finish is just a simple lacquer. Spent £500 on a Radiator that I thought was going to be the focal point of the room, but now it’s just going to have to be a dull thing in the corner - not happy !”

Helpful Report

Posted 3 years ago

Thank you for your order Andy. We do offer a number of bespoke, made to order goods which are all clearly noted on the website before purchase, this includes the brass lacquered finish radiator that you ordered. We have looked into this for you and can see that the item you received is as per the images on the website. We did offer you the option to have this re-sprayed in a solid paint colour which you declined. If there is anything further we can assist with, please do get in touch with the customer service team.

Posted 3 years ago

“This radiator is not what I expected, no where on the website did it say this range is TEXTURED. Unfortunately I didn't see this on the box before it was fitted. The size is also wrong, its 550 not 600 high as stated.”

Helpful Report

Posted 4 years ago

Apologies for the inconvenience. We have checked your order and you didn't contact us to let us know there was a problem. If you have any further issues please don't hesitate to contact us. Thank you.

Posted 4 years ago

“Reina Neval Horizontal Aluminium Designer Radiator, White, 600mm x 1171mm - Double Panel I order this radiator, firstly it is not 600mm it is 550mm, so now I need to decorate. The finish on this is textured, no where on the website does it say this. Unfortunately I was unaware of this until it was on the wall. I have reported this to trade radiators.”

Helpful Report

Posted 4 years ago

Thank you for your review Michelle. Apologies for the inconvenience. We have checked your order and you didn't contact us to let us know there was a problem. If you have any issues please don't hesitate to contact us. Thank you.

Posted 4 years ago

“Curved radiator delivered OK. Fitting kit not usable for a curved radiator. Have contacted Trade Radiators and asked for the proper fitting kit, but still nothing received.”

Helpful Report

Posted 4 years ago

Sorry you found the brackets tricky, this is unusual and the same brackets that we provide with all of our towel rails trouble free. The correct fixings come with the rail (there is only one kind) and we've genuinely never had any issues. Radiators should always be fitted by a plumber who can install a towel rail like this quickly and easily for you.

Posted 4 years ago

“Used these guys so many times before and just wanted to order a smart element for a towel rail. Tried 3 times on 3 different days and their website would not allow? I called to explain and placed the order over the phone. Item arrived without an invoice. Waited a week and still no invoice? (Or order confirmation or number, or anything?) So Tried to log on to my account and the website (something to do with Captcha I think) wouldn't allow this, just frozen. So another phone call to ask for my invoice. Tried to explain website is failing in so many ways? They were not interested? Was told invoice would be sent on email, still waiting? Good company gone bad, order from elsewhere, it's easier and less time consuming.”

Helpful Report

Posted 4 years ago

Hi Stuart, sorry this purchase wasn't as smooth as usual, we had a new system upgrade being implemented which caused a few temporary issues. There is no invoice, it's an email receipt, same as all your previous orders, which was sent instantly at the time of ordering, you replied to the email so definitely received it. This receipt is also a VAT receipt. I can see you have emailed asking for an invoice so may not have realised it's all on the original receipt for you. Everything is present and correct as it should be. We hope to welcome you back again in the future.

Posted 4 years ago

“My original order was incorrect due to my misreading of the description of an electric radiator. My corrected order was delivered promptly but the preservative additive for filling the radiator was omitted and was delivered later after I complained. The insructions for fitting the radiator were cursory and unhelpful, but a video was available online, which I later tracked down. It would have been helpful if the instructions made some reference to this video. When I came to do the job I found the blanking plug had been omitted from the order despite my specifically requesting it and being assured it was included. I bought a blanking plug from Screwfix. The original radiator I ordered incorrectly is still awaiting collection for return. I had been told to await instructions concerning its collection but that was a month ago.”

Helpful Report

Posted 4 years ago

Our sincere apologies for the mishaps here Michael, we have spoken with the booking team and advised them that the collection had not happened. They will be in contact with you to rebook this. Any further problems please contact our Customer Service team on 0141 225 0430 or info@traderadiators.com Thank you.

Posted 4 years ago

“Disappointing as one valve drips despite being fully turned off. Checked by opening the valve and then turning off several times but still drips.”

Helpful Report

Posted 4 years ago

Any issues should be reported to our Customer Service team who can have this resolved for you, please call 0141 225 0430, thank you.

Posted 4 years ago

“We purchased a Trade Direct 4 column radiator from Trade Radiators. It arrived promptly but we're really busy so didn't have chance to check it immediately. It's now 2 weeks later and we've opened it for the plumber to fit it, only to find it has been damaged in transit. However, Trade Radiators state that if you don't check your purchase within the 3 days of receipt, they accept no responsibility. We've gone ahead and had the radiator fitted because we can't afford to buy another one. Hopefully it will last.”

Helpful Report

Posted 4 years ago

We are really sorry that this has arrived damaged Ian. All damages should still be reported to our Customer Service team who have now been in touch to help you with this. Thank you and sorry again.

Posted 4 years ago

“Still only received half of my order, sent an email a week ago but heard nothing back. Apparently it was sent out separate to the first two and I should have received the third radiator later the same day as the others. That was a week and a half ago and still no sign of it”

Helpful Report

Posted 4 years ago

Corinne we're really sorry there was a mess with the couriers losing a parcel etc, it's not good enough. Glad we managed to get you all sorted with a new batch afterwards.

Posted 4 years ago

“Appalling delivery service. You can’t track it. You can’t get a time slot. Got two emails from Trade Rads with the wrong day. Their “Customer Service” are a joke. Will never use again.”

Helpful Report

Posted 4 years ago

Our apologies that there were issues with Tuffnells couriers, we provided you with the information they gave but unfortunately they had delays their side resulting in the delivery being split and late, we are really sorry for the inconvenience.

Posted 4 years ago

“Wouldn’t give me a refund or credit note as missed returns date.”

Helpful Report

Posted 4 years ago

Hi Kerry, we are as flexible as we possibly can be and do offer a 28 day returns period but you were asking to return an item 4 months later which we unfortunately cannot accept, sorry.

Posted 4 years ago

“Ordered a radiator which in the pictures looked more gold than bronze . When it arrived it was a extremely dark bronze nothing near gold. I then had to pay £42 to return . Picture on website misleading. Wouldn’t use again.”

Helpful Report

Posted 4 years ago

Sorry you weren't happy with the colour, unfortunately return courier charges are unavoidable for large items. We sell a lot of that colour and have genuinely never had anyone else unhappy with it so we're sorry that it wasn't suitable for you personally.

Posted 4 years ago

Trade Radiators is rated 4.7 based on 5,469 reviews