Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,562 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,562 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“IT s work once,after don't work.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your review. I was both disappointed and surprised to read your comments as this is the first occasion we have heard from you. Our dedicated Customer Services Team are readily available to respond to any enquiry our customers may raise. One of our Leadership Teams will be writing to you within the next 24 hours to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Ordered replacement pan for air fryer paid next day delivery still waiting 3 days later. Only email received was from hermes stating they are waiting to recive parcel nothing since. Contacted Customers services only to receive automated reply and reference number. Nothing since. Not worth paying for next day delivery.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about your recent experience with Tower. I was sorry to learn that we failed to meet your expectations. From my investigations, one of our Leadership Teams has messaged you today to resolve your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I just received my 10 in 1 air fryer and tried to register using the registermywarrenty address but was taken to a white goods sales room with no registry and when I added the / as on the address it took me to a vpn place. I’m now worried when I plug this thing in if it will cook or wash clothes. :) Anyone else have problems registering?”

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Posted 3 years ago

“It has not arrived”

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Posted 3 years ago

Hi Eric, Thanks for your review regarding your recent order. I was sorry to read your comments - we have messaged your directly this morning. Rest assured your parcel will be with you shortly. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I ordered 2 ring seals for a 3 litre pressure cooker on Saturday. I then found they don't work at the weekend. I gave it till Monday and didn't hear anything. Today Tuesday the carriers sent me a text to say they are waiting for the order. 2 days have now gone and I paid for next day delivery and still not received my order.”

Helpful Report

Posted 3 years ago

“POOR POOR QUALITY... 3 TOASTERS ALL WITHIN 12 MONTHS. ONLY TOASTS ONE SIDE, THE NEXT ONE THE KNOB CAME OFF AND WORSE OF ALL THE 3RD REPLACEMENT DOES NOT LET YOU PUSH DOWN LEFT SIDE OF TOASTER UNLESS YOU PUSH DOWN THE RIGHT SIDE OF YOUR TOASTER... VERY POOR MICROWAVE WHICH DIDNT WORK FROM THE DAY I GOT IT SO AGAIN GOT IT EXCHANGED BUT THE REPLACEMENT IS VERY POOR AS THE MICROWAVE STOPS WITH STILL A MINUTE LEFT SO HAVE TO TIME THINGS ON MY PHONE, REALLY NOT ACCEPTABLE. THE WHITE COATING ON THE KETTLE BLISTERED AFTER 12 MONTHS USE AND COATING THEN PEELED OFF LEAVING A VERY UGLY SILVER PATCH. COFFEE SUGAR AND TEA CANNISTERS ARE ROSE GOLD LIDS OR SHOULD I SAY HAD ROSE GOLD LIDS BUT JUST WITH WIPING THEM OVER A COUPLE OF TIMES A WEEK AS YOU DO WITH KITCHEN ITEMS THEY HAVE GONE LIKE A BLACK/GREEN COLOUR SO EMBARRASSING AND ONLY FIT FOR THE BIN AND AT £30 NOT CHEAP.. DO NOT EVEN BOTHER BUYING THE KNIFE SET AS THE ROSE GOLD HAS FADED WITH JUST WASHING THE KNIVES AND THE AUTOMATIC BIN WENT BACK TO SHOP AFTER ONLY 3 WEEKS USE. TOWER YOUR ITEMS ARE SO POOR AND I AM A LOT OF MONEY OUT OF POCKET AND LEFT WITHOUT SOME KITCHEN ITEMS..... SHOCKING”

Helpful Report

Posted 3 years ago

Hi Marty, Thanks for taking the time to leave your comprehensive review of our products. I was disappointed to read your comments as well as being suprised as to date we have no record of receiving any messages from you raising these issues to our Customer Services Team. One of our Leadership Teams has messaged you directly and we await further information from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have been emailing for over a week now and still had no reply I bought the combination bins 2 x 25lts (goes on top) and 1 50 lts I also bought the bin liners that was said to fit the 50 Lts rectangular bin but unfortunately do not fit all I want is an answer to tell me what bin liners I need !!!!!”

Helpful Report

Posted 3 years ago

Hi Chris, I am sorry no one has gotten back to you. I am going to forward this to one of the team and get them to respond back now. Thanks for your patience. DJ

Posted 3 years ago

“Beware - I ordered two items on the 9th Nov 2021 on a next day delivery only one item arrived 48 hours later. Nobody answers the phones, raised two online tickets raising the shortage, now the 15th November 2021 on response to date! Not great customer service and I am currently £70 out of pocket. You have been warned.”

Helpful Report

Posted 3 years ago

Hi Paul, Thanks for your review - I was sorry to read your comments about the delivery of your order. Having had the opportunity to investigate your issue I was glad to learn your second parcel has been delivered. Please accept my sincere apologies on behalf of Tower and our courier partners for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Order placed 29th October for next day delivery. Order not received 15th November. Telephone support goes onto a loop and three emails unanswered. Had to cancel order .”

Helpful Report

Posted 3 years ago

Hi Many thanks for your review. I was sorry to learn of the issues you have encountered with the delivery of your order. One of our Leadership Team has been in touch and resolved your enquiry. Once again please accept my sincere and personal apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Tower bin: starts to corrode after 1 year. No reply from customer service after a month after sending two emails / opening a case. Very poor quality / customer service and can certainly NOT last multiple years.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave a review for your Tower Bin. I was sorry to learn of the issues you have faced recently. One of our Leadership Teams has contacted you about the issue however we are still awaiting your reply. We look forward to hearing from you to resolve your enquiry. Keith - Group Customer Services Manager

Posted 3 years ago

“Purchased a 5 piece Damascus Knife set in August 2020 with a 5 year warranty one of the knives snapped when cutting a pice off cheese and tower are refusing to replace under the warranty knife is just under 2 years old so be aware and don’t buy these inferior quality knives and the warranty is a lot of rubbish I will never buy any tower products again so be aware people”

Helpful Report

Posted 3 years ago

Hi John, Thanks for your review - I was disappointed to read your comments. Once we had received the full details of the circumstances surrounding your issue we have honoured your warranty and replaced your product. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“It's been 9days since I placed my order and only part of the order was delivered a full 7 days after paying for next day delivery. Do not use this company as they use the world's worst delivery service Hermes and I'm still waiting for a human from Tower to contact me and explain where the rest of my delivery is!!n I would give zero star if I could”

Helpful Report

Posted 3 years ago

Hi Keith, Thanks for taking the time to leave your review. I was disappointed to read your comments and your 1 star review. After investigating your enquiry it shows the issue with the delivery was as a result of missing information provided when you processed your order. This has been confirmed to you in recent discussions with one of my Leadership Team. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Requested Return of RF1PRO 29.6V Cordless 3-in-1 Vacuum Cleaner 2 weeks ago but still not received call back. After Sales service very poor.”

Helpful Report

Posted 3 years ago

“Absolute awful service. Messaged the customer service team three times and still waiting for someone to come back to me with the first message sent on the 26th September. Second awful experience I have had.”

Helpful Report

Posted 3 years ago

Hi Alan, Thanks for taking the time to leave your review. Due to the popularity of our products there are occasions when we are inundated with customer enquiries - please accept my apologies for any delays in responding. One of my Leadership Team messaged you on 15th October and we are awaiting your response to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I bought the colour changing kettle and it only worked for a week, had a replacement and again that didn’t work after a while as the lid broke, got a totally different brand now, won’t be buying again”

Helpful Report

Posted 3 years ago

Hi Angela, Thanks for taking the time to leave your valuable comments. I was disappointed to read your review especially as we haven't heard from you previously about your issue. I have arranged for one of my Management Team to message you directly within the next 24 hours to understand your issue further. Keith - Group Customer Services Manager

Posted 3 years ago

“I am fed up with Tower as as in November I purchased 2 4.3L air frites from Tesco one stoped working in July and have not been able to get any reply from Tower and they claim there is no phone service as a result of the Covid-19 this is not acceptable to customers should not have to be treated this way I paid good money for the items if I don’t get a result from here I intend going to trustpoilet and social”

Helpful Report

Posted 3 years ago

Hi Brian, I was disappointed to read your comments and review about your Tower Air Fryer. Having checked our records we have had no email contact from you. In addition I can confirm we do offer a telephone service to our customers. In a bid to resolve your issue a member of my Management Team has messaged you this afternoon Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Recently bought Tower pressure cooker from Argos it stopped working within few months been trying to get it replaced it since last 4-5 months but Argos is asking to contact Tower and Tower says they don’t have replacement part so contact Argos. Argos wants us to sort it out with Tower directly via their warranty services. So much for their 10 year warranty . Avoid”

Helpful Report

Posted 3 years ago

Hi, Many thanks for your comments regarding the Tower Pressure Cooker. I was disappointed to read your comments - within the first year of purchase it is the retailer that is responsible for the warranty should a fault occur with your product. Please accept my apologies for the information provided by our retail partners. At the time of contacting us at Tower we did attempt to resolve your issue but were awaiting the required part to resolve your enquiry. In a bid to resolve your enquiry a member of my Management Team has messaged you today. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Can someone reply to my emails??? We have a faulty item.”

Helpful Report

Posted 3 years ago

Hi Thanks for your review - I was sorry to learn that no one appears to have responded to your message. Due to the popularity of our products there are occasions when we receive high volumes of enquiries from our valued customers. We are unable to trace a message from you from the same email address as to which your review was sent from. One of my management team has messaged your directly to understand and resolve your enquiry. Keith - Group Customer Services Manager

Posted 3 years ago

“I ordered a stick vacuum cleaner on 20th September and I received a confirmation which confirmed next day delivery, as expected. They took payment on September 20th. I waited in all the next day and heard nothing from them and did not receive my delivery. I tried to ring the next day and the message said I had to email, which I did on 22nd. I received an automated response and have heard nothing since. This is appalling service and as there seems to be no way of getting in touch with them I feel extremely angry and frustrated. We are going away tomorrow (four full days after 'next day delivery' should have taken place) and I can't even get in touch with them to tell them to deliver to my neighbour. Avoid this company.”

Helpful Report

Posted 3 years ago

Hi Janis, Thanks for your review. Firstly let me apologise for the inconvenience caused. Due to the popularity of this product there was a momentary stock issue with your order. Having investigated your enquiry I can confirm one of my Leadership Team has contacted you and resolved your enquiry. Keith - Group Customer Services Manager

Posted 3 years ago

“Absolutely love my Tower Air Fryer with the shelves but it has now stopped working , really missing it as my main oven is also broken at the moment. The only complaint I have is that I have had no response from.several emails I have sent regarding the issue as product is still within warranty and I am anxious to get it sorted just 🤷‍♂️”

Helpful Report

Posted 3 years ago

Tower is rated 4.2 based on 5,562 reviews