Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 4,980 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 4,980 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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C Eager

159

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with product. Good value for money. Lovely gift.”

Helpful Report

Posted 1 month ago

Hi Thanks for your wonderful comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to help. Keith - Group Customer Services Manager

Posted 1 month ago

“Super fast delivery, used it for the first time last night and was very impressed. Only complaint is can’t seem to register the warranty online ?!”

Helpful Report

Posted 1 month ago

Hi Many thanks for your 5 star comments about your delivery experience of your Tower product. I was delighted to read you were impressed with your product. I have arranged for one of our Customer Services Team to contact you very soon to help register your warranty. Regards Keith - Group Customer Services Manager

Posted 1 month ago

“Doing the job. Working well. I’m happy that I got this.”

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Posted 1 month ago

Hi Thanks for your 5 star comments for your Tower Air Fryer. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 month ago

“It makes our food super nice and lovely”

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Posted 1 month ago

Hello Owen, Many thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 1 month ago

“Great product and service”

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Posted 1 month ago

Hello Holly, It was wonderful to read your review. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Service. Best wishes Keith - Group Customer Services Manager

Posted 1 month ago

“Quickly made with awesome taste. Would like to recommend everyone who want amazing taste”

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Posted 1 month ago

Hello Daljeet Many thanks for your 5 star comments about your Tower product. Should you have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 month ago

“Julie was amazing. She went over and above to resolve my issue regarding a replacement kettle. Thanks so much 😀”

Helpful Report

Posted 1 month ago

Hi Jules, I was delighted to read your 5 star comments about Julie from our Customer Services Team. Julie is a real star when it comes to looking after our customers enquiries. Keith - Group Customer Services Manager

Posted 1 month ago

“Our old Tower pressure cooker has sadly seen the newer Tower models and run off to the cupboard after 42 years of great service ,it was a wedding present ,hope our new Tower T920004S7L lives up to past expectations of our old one which is nestled up to the copper pans enjoying its retirement”

Helpful Report

Posted 1 month ago

Hello Derek, I was sorry to learn our old Tower Pressure Cooker has reached its retirement after all of these years. I'm sure your new Tower Pressure Cooker will be an able replacement - rest assured our Customer Services Team are always available if you do have any enquiries. Thanks for being such a loyal customer of Tower. Keith - Group Customer Services Manager

Posted 1 month ago

“It’s perfect”

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Posted 1 month ago

Hello Jennifer It was wonderful to read your 'perfect' comments about your Tower product. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 1 month ago

“I BOUGHT A TOWER VIZION T17071 AIR FRYER RECENTLY AND AT THE MOMENT I'M LOOKING FOR A REPLACEMENT FOR THE TRAY,I WOULD BE DELIGHTED IF YOU COULD PLEASE HELP ME. OTHERWISE I AM DELIGHTED WITH THE ITEM IN QUESTION”

Helpful Report

Posted 1 month ago

Hello Bartholomew, Many thanks for your kid words about your Tower Vizion Air Fryer. One of our Customer Services Team will be in contact very soon to help with your request. Keith - Group Customer Services Manager

Posted 1 month ago

“We ordered our Air fryer on Friday and it arrived on Monday (26th February 2024) I have only used it once but very pleased with my first attempt at potatoe croquettes and fish. Standard delivery was superb. I am looking forward to experimenting in the future. I do think more recipes or ideas in the leaflet would be good, i.e. cooking times from fresh to frozen ( difference in time for frozen chips and frozen jacket potatoes compared to using fresh items,,,suppose I've got to experiment). Many thanks, Alan”

Helpful Report

Posted 2 months ago

Hello Alan Many thanks for your 5 star comments about your Air Fryer from Tower. We were all delighted to read your fantastic words. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 month ago

“Love my new airfryer simple to use and easy clean up”

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Posted 2 months ago

Hi Thanks for taking the time to leave your 5 star comments about your Air Fryer Here at Tower we love our Air Fryers too !!! Keith - Group Customer Services Manager

Posted 2 months ago

“Brilliant arrived on time and thanks”

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Posted 2 months ago

HI Thanks for your 5 star review and indeed your valuable order. We were delighted your order was delivered on time by our courier partners. Keith - Group Customer Services Manager

Posted 2 months ago

“Brilliant air fryer. Best thing for cooking we ever bought. Simple, quick, economical and so easy to use.”

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Posted 2 months ago

Hello George It was wonderful to read your 5 star comments about your Air Fryer. Here at Tower we love our Air Fryers too !!!! Keith - Group Customer Services Manager

Posted 2 months ago

“We just got a twin tower Airfryer at the weekend, we have used it loads since...so far so good 👍 My other Airfryer died on us we had it for 7yrs, & it was used everyday, fingers crossed this one stays with us for a long time, great price...would definitely recommend”

Helpful Report

Posted 2 months ago

Hi Many thanks for your 5 star comments about your Air Fryer from Tower. We were delighted to read your Air Fryer is working well - should you have any enquiries our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“Our sensor lid kitchen bin developed a fault. Customer Sevice response was excellent. It is unusual in modern times to have this level of customer care. I would thoroughly recommend this company .”

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Posted 2 months ago

Hello Peter, Thanks for your wonderful review. Here at Tower we always endeavour to place our customers at the heart of everything we do and your comments have demonstrated we achieved this with your enquiry. With our best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“Just purchased my first Air fryer, I can't wait to try it out. After looking at so many products on the market, I decided to go for the Tower dual basket air fryer. I was exceptionally pleased with the price and the turnaround from ordering to delivery was first class. I could spend ages writing a lot more but I've got loads of cooking to be getting on with....Very Happy Customer.”

Helpful Report

Posted 2 months ago

Hello Lee, We love reading our customers comments especially when our products make them so happy. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Service - if there are any enquiries in the future please feel free to drop us a message. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“I purchased this stand mixer after my Kenwood which had been handed down from my mother broke and the repairs were costly. I have now done several bakes using this mixer and i would say that it does the job, cakes are light and fluffy as they should be. The only negative is that it is a bit louder than my Kenwood was on the highest setting. Delivery was brilliant as it was delivered within 48hrs of ordering.”

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Posted 2 months ago

Hello Shazia, What a wonderful review to receive about your Stand Mixer from Tower. The cakes you have made using your Stand Mixer sound delicious Regards Keith - Group Customer Services Manager

Posted 2 months ago

“Very pleased with this product”

Helpful Report

Posted 2 months ago

Hi Thanks for your 5 star comments about your Tower product. Your valuable order was appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“As we're new to air fryers it took a bit of working out. We've only used it a few times but getting the hang of it now. Ideal for two/four people, cuts down cooking time, not too messy (best to wash after each use). We've been putting off getting one for a good while but now feel it has a place in our kitchen, though not totally replacing our oven.”

Helpful Report

Posted 2 months ago

Hello Michael, Many thanks for your kind words about your Tower Air Fryer. Here at Tower we understand new products may take some time to get accustomed to - that's why our Customer Services Team are always available to help. Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

Tower is rated 4.2 based on 4,980 reviews