Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,574 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,574 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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H Cottrell

T Tunal

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Replace the feet I had lost whilst cleaning quick and effortlessly”

Helpful Report

Posted 2 years ago

Hello, It was great to read your 5 star comments about how our Customer Services Team helped with your recent enquiry. Here at Tower we appreciate things don't always go to plan and we always strive to help our customers wherever we can. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Wonderful item to own. It is brilliant for steak. I can't wait to use it again.”

Helpful Report

Posted 2 years ago

Hello Sue, Thanks for leaving your wonderful comments about your Tower product - they are greatly appreciated. Rest assured our Customer Services Team are available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“We are very pleased with the product helps us to reduce the amount of energy and the amount of oil we use,thank you”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your 5 star comments about your new Air Fryer from Tower. We were pleased to read how your Air Fryer has helped with your energy savings as well as providing a healthier cooking option. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“arrived today plugged in, had a pile of ironing,a pet hate of mine,but you know what,i sailed thru its brilliant iron for price”

Helpful Report

Posted 2 years ago

HI Many thanks for your 5 star comments about the purchase of your Steam Iron from Tower. We were delighted its helped you sail through that pile of ironing !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Looked at other airfry and the tower one had great reviews so decided on the T17088 to be the best overall for the money .Easy to use and clean. Quick and efficient and had plenty presets and look very smart in my kitchen. Would recommend to friends and family”

Helpful Report

Posted 2 years ago

Hello Allybongo, Thanks for your wonderful comments about your Tower Air Fryer. We were all delighted that you chose Tower to make your valuable purchase. Rest assured our customer service team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“hello I lost a small guard/protector off my Tower Air Fryer T17021. I got in touch with the support team and explained what had happened. Harpreet responded very quickly and sorted my problem out. The part arrived very quickly and now sits in its position on the basket handle and makes things safe. I would like to commend Harpreet and the team for their efforts in making this customer very happy. Best Regards to all. Sid Kirk”

Helpful Report

Posted 2 years ago

Hello Sid, Many thanks for your kind words about Harpreet from our Customer Services Team. It was great to read how Harpreet took the time to understand your enquiry in full and provide a suitable solution for you. Harpreet was delighted to read your kind review. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great to look at. Ideal having 2 baskets. Took a while to work out how to use, but would recommend it.”

Helpful Report

Posted 2 years ago

Hello Lindsey, Thanks for your wonderful comments about your Tower Air Fryer. We were delighted to read your comments. We know that a new product can at times be a little daunting to get used to that's we our Customer Services Team always welcome any enquiries you may have. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“Harpreet dealt my issue with top standards and sent me a replacement unit, very please with the service Thank you”

Helpful Report

Posted 2 years ago

Hi Joao, Many thanks for your 5 star comments about how Harpreet from our Customer Services Team helped with your recent enquiry. Harpreet was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent customer service received through emails. Harpreet was fast and efficient at helping me with my query regarding my TOWER appliance”

Helpful Report

Posted 2 years ago

Hello Sarah, Many thanks for your 5 star comments about our Customer Services Team here at Tower. Harpreet is one of the many stars we have within our Customer Services Team and I was how he resolved your enquiry quickly and efficiently. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very efficient resolution to replace appliance under Guarentee with the expert advice from Megan.”

Helpful Report

Posted 2 years ago

Hello Thanks for your kind words about Megan from our Customer Services Team. Should you have any further enquires our Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very efficient resolution to replace appliance under Guarentee.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about how our Customer Services Team helped with your recent warranty query. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic service from Megan, she was able to source and send us replacement silicone feet for our Air Fryer. She went above and beyond to help us, at no extra cost!”

Helpful Report

Posted 2 years ago

Hello Leanne, It was wonderful to read your comments about Megan from our Customer Services Team. Megan is one of the many stars we have within our Customer Services Team who we are immensely proud of by the way they look after our customers so well. Rest assured our Team are always available should you require any further help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great customer service from Arjan dealt with my query swiftly and arranged a replacement”

Helpful Report

Posted 2 years ago

Hello Liz, Thanks for taking the time to leave your 5 star comments about Arjan from our Customer Services Team. Arjan is one of the many stars we have here at Tower and was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Impressive customer service provided by Fayyaz and efficiently dealt with my query.”

Helpful Report

Posted 2 years ago

Hello Tayyaba, Many thanks for your wonderful review about Tower Customer Services. Here at Tower we believe our Customer Services Team are different to other organisations and I was delighted Fayyaz demonstrated his professionalism and commitment to solving your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Have tried several cooking options and all have worked well so far. Bit of adjusting needed to suit taste but a great machine with so many options.”

Helpful Report

Posted 2 years ago

Hi Deb, It was great to hear about how you are using your Tower Air Fryer. With anything new we understand that it may take a little time to familiarise yourself with the full functions of your Air Fryer but please be assured our Customer Services Team are always on hand should you need any help. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic 5 stars does what it says used it many times since I got it”

Helpful Report

Posted 2 years ago

Hello Elizabeth, Many thanks for your wonderful 5 star comments about your Air Fryer from Tower. We were delighted to read how you are using your Air Fryer regularly. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Customer Service Representative Arjan,was extremely efficient in his dealing with me regarding an extended Warranty on a Tower product”

Helpful Report

Posted 2 years ago

Hi Ger, Thanks for your kind comments about how Arjan from our Customer Services Team helped with your warranty. Arjan was delighted to receive your kind words. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Lovin the product works brilliantly”

Helpful Report

Posted 2 years ago

Hi Simon, It was wonderful to read your 5 star comments about how you love your Tower product. We love our products too !!!! Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“Brillant would buy again and fast delivery will be buying from you from.now on”

Helpful Report

Posted 2 years ago

Hi Mark, Thanks for your 5 star comments about your positive order and delivery experience from Tower. We look forward to you visiting our website again very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“VL40 Pro Pet 22.2V Cordless 3-IN-1 DC Vacuum Cleaner Very good cordless cleaner. I use the pet extension in the car and on my stairs. Much powerful than the previos model V 20 I had.”

Helpful Report

Posted 2 years ago

Hello Antoniya, Many thanks for your kind words and indeed your valuable order for your Tower VL40 Pro Per Vacuum Cleaner. Please be assured that should you have any enquiries in the future our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,574 reviews