Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,002 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,002 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not particularly prompt at responding to queries, then items delayed by multiple issues with delivery, and to top it off items delivered to me that weren’t mine. Would be wary about using this company again.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review and we're so sorry to read this. We've looked into your order and can see that the issues arose via our third-party supplier, for which we can only apologise. We notified our Sales Manager about your feedback and know that she has been in touch with you this morning to provide a resolution. We hope to get another chance to work with you in the future and to give you our usual 5* customer experience!

Posted 1 year ago

“Items were dispatched over a week late, then arrived late for the second target date because of a courier problem, and there were several that were extremely damaged. I kept trying to call and either getting anonymous "EE" voicemails or being cut off mid-ring. People would say things like "I'll be in touch on Monday" and then I'd have to chase on Tuesday because they hadn't. I had to ask for a discount (this wasn't offered), and initially, £25 was suggested. I then badgered them a bit more and got it moved up to £50. It remains to be seen whether the replacements for the damaged items will arrive on time.”

Helpful Report

Posted 1 year ago

Hi Alexandra – thanks for leaving us a review. We’re so sorry to hear you haven’t been satisfied with your TM experience this time. Frustratingly courier delays are out of our control. We can see that your products should have arrived with you by now and your account handler should have been in touch to check that you're happy with them.

Posted 1 year ago

“Ordered a product after been recommended it’s on a 5 day turn around ! The product was delivered to the wrong address I chased this on the Monday and was told the order would be collected and redelivered to us in time for the show we needed the products for - they then delivered the product back to the wrong address leaving us with nothing to hand out at the show we had booked - yes I’ve been told the product is free when it arrives but that’s 4 days late and doesn’t help me at the show - very dissatisfied”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave your review. Firstly, please accept our apologies for the issues you have experienced with the delivery of your stress balls. We've looked into this and can see that you have been in contact with your account manager, Isabelle, who has explained that there was a communication error between the courier and our suppliers when attempting to deliver your order. Due to the inconvenience caused, Isabelle has already arranged a full refund for you, which you have been informed about. We're very sorry for the problems that you have experienced and we do hope that you choose us as your promotional partner in the future so you can enjoy our usual five-star service. Kind regards, The Total Merchandise Team

Posted 2 years ago

“The communication with the team was very poor and messy. I ended up having to deal with 6 different people and having to request the same thing over and over with not much success. I had to amend the preview 5 times because of this lack of communication. I had to correct the delivery address twice, first they wrote a completely different address from the one I provided and then they forgot to put my name on the delivery address. I also had to correct the final price of the command as 1) they charged me for 150 t-shirts instead of 50 t-shirts as I requested and 2) they were charging VAT on a product that is meant to be VAT free. A command of 50 simple t-shirts took over a month. Overall, I am very unsatisfied with the professionalism of the team. I had to constantly be on top of things that weren't part of my job.”

Helpful Report

Posted 5 years ago

“The mugs we ordered arrived in a different size from the agreed proofs making our logo look way too small and a bit silly.”

Helpful Report

Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,002 reviews