Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,040 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,040 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and quick delivery turnaround”

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Posted 2 years ago

We're so pleased to hear it - thanks for the 5* review, Peter!

Posted 2 years ago

“The service was extremely good, fast and we received exactly what was ordered. Thank you for your excellent service.”

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Posted 2 years ago

We're so pleased to hear it! Thanks for the wonderful review, Natasja, and we look forward to assisting you with another order of promotional products soon.

Posted 2 years ago

“always a prompt response to any enquiry and products are of a high quality”

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Posted 2 years ago

Thanks for the amazing review, Maria! We're so glad to hear you had a great experience working with us and that you're pleased with your completed products. We hope to assist you with another order soon.

Posted 2 years ago

“Excellent customer service with prompt and helpful response time and a great quality product. We will use again!”

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Posted 2 years ago

Amazing feedback, Catriona - thank you! We look forward to assisting you with your next order.

Posted 2 years ago

“I found Total Merchandise online using Google. Easy to get a price for items. However, the item I wanted was not enough in stock but was still quoted to me. Took a long time to get a visual. The items arrived on time and looked nice.”

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Posted 2 years ago

Hi Anette, thanks for the 5* feedback! We're glad you had a great experience with us overall and please accept our apologies regarding stock levels - this is managed by our third-party suppliers and can very occasionally change between receiving a quote and confirming your order. We hope to work with you on another order soon.

Posted 2 years ago

“Brilliant support & service. The products look great as well.”

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Posted 2 years ago

We're so pleased to hear it! Thanks for the amazing review, Maria - we hope to work together again soon.

Posted 2 years ago

“We're very happy with the final result of our tote bags! The print is of high quality and the support team made sure we got our tote bags as soon as possible. Thanks!”

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Posted 2 years ago

Were so glad to hear it, Maria! Thanks for the fantastic 5* review - we hope to assist you with another order soon.

Posted 2 years ago

“Total merchandise were great and did a rush order for us. The bags are brilliant and exactly what we needed at a good price”

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Posted 2 years ago

We always aim to go above and beyond for our customers, and are so glad to hear we could help with your tight deadline, Danielle! Thanks for choosing us and we hope to work with you on another order soon.

Posted 2 years ago

“Very good service, quick provision of quote and delivery on day as promised”

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Posted 2 years ago

That's what we like to hear! Thanks for the brilliant feedback, Katherine - we really appreciate it. We hope to work with you on another order of promotional products soon.

Posted 2 years ago

“The metal bottles were great - just what we were looking for. Delivery was very prompt. The process was easy as well.”

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Posted 2 years ago

We're so glad to hear it, Nikki - thank you!

Posted 2 years ago

“Great customer service and so patient- thank you! We love our new banners!”

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Posted 2 years ago

Thanks for the amazing review, Mark - and we're so pleased to hear you love your banners! We hope to work together again soon.

Posted 2 years ago

“Excellent service and excellent product”

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Posted 2 years ago

That's great to hear - thanks for the 5* feedback, Rosemary!

Posted 2 years ago

“Great service and good quality merch. The staff were really helpful and phoned me! So rare these days to get to speak to humans! Made so much difference. My order was received on the agreed date. Very efficient, I highly recommend.”

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Posted 2 years ago

Hi Ali - thank you so much for taking the time to leave us such wonderful feedback. We really appreciate your comments and have shared them with our team. Thanks also for sharing the photo of your bags (they look great!) and we look forward to helping you with another order soon.

Posted 2 years ago

“great service and communications.”

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Posted 2 years ago

We're so pleased to hear it! Thanks for the amazing review, David - we look forward to working together again soon.

Posted 2 years ago

“Excellent service, although delivery charges are a little high.”

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Posted 2 years ago

Hi Sally, thanks for the 5* review. Our delivery costs are influenced by a number of factors, including how many items are on your order and the delivery location. We really appreciate your feedback and hope to work with you on another order soon!

Posted 2 years ago

“Excellent company to work with.”

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Posted 2 years ago

We're so pleased to hear it, Eugene - thank you! We look forward to working with you on another order soon.

Posted 2 years ago

“fast and efficient plus customer focussed”

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Posted 2 years ago

That's what we like to hear! Thanks for the 5* feedback, Marianne.

Posted 2 years ago

“Total Merchandise are always professional, helpful and their products are very good quality.”

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Posted 2 years ago

Thanks for the fantastic feedback, Georgina! We're so pleased to read your review and hope to assist you with another order soon.

Posted 2 years ago

“Great service very efficient both times I have used their services 👍”

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Posted 2 years ago

We're so pleased to hear it! Thanks for the 5* review Nina - we look forward to working with you on a third order soon.

Posted 2 years ago

“Amazing staff really helpful”

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Posted 2 years ago

We're so glad to hear it, Anne - thank you!

Posted 2 years ago

Total Merchandise is rated 4.8 based on 2,040 reviews