Login
Start Free Trial Are you a business? Click Here

Total Merchandise Reviews

4.8 Rating 2,032 Reviews
96 %
of reviewers recommend Total Merchandise
4.8
Based on 2,032 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Total Merchandise Reviews
Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Anonymous
Anonymous  // 01/01/2019
We're very happy with the final result of our tote bags! The print is of high quality and the support team made sure we got our tote bags as soon as possible. Thanks!
Helpful Report
Posted 2 years ago
Were so glad to hear it, Maria! Thanks for the fantastic 5* review - we hope to assist you with another order soon.
Posted 2 years ago
Total merchandise were great and did a rush order for us. The bags are brilliant and exactly what we needed at a good price
Helpful Report
Posted 2 years ago
We always aim to go above and beyond for our customers, and are so glad to hear we could help with your tight deadline, Danielle! Thanks for choosing us and we hope to work with you on another order soon.
Posted 2 years ago
Very good service, quick provision of quote and delivery on day as promised
Helpful Report
Posted 2 years ago
That's what we like to hear! Thanks for the brilliant feedback, Katherine - we really appreciate it. We hope to work with you on another order of promotional products soon.
Posted 2 years ago
The metal bottles were great - just what we were looking for. Delivery was very prompt. The process was easy as well.
Helpful Report
Posted 2 years ago
We're so glad to hear it, Nikki - thank you!
Posted 2 years ago
Great customer service and so patient- thank you! We love our new banners!
Helpful Report
Posted 2 years ago
Thanks for the amazing review, Mark - and we're so pleased to hear you love your banners! We hope to work together again soon.
Posted 2 years ago
Excellent service and excellent product
Helpful Report
Posted 2 years ago
That's great to hear - thanks for the 5* feedback, Rosemary!
Posted 2 years ago
Great service and good quality merch. The staff were really helpful and phoned me! So rare these days to get to speak to humans! Made so much difference. My order was received on the agreed date. Very efficient, I highly recommend.
Total Merchandise 5 star review on 6th September 2023
Helpful Report
Posted 2 years ago
Hi Ali - thank you so much for taking the time to leave us such wonderful feedback. We really appreciate your comments and have shared them with our team. Thanks also for sharing the photo of your bags (they look great!) and we look forward to helping you with another order soon.
Posted 2 years ago
great service and communications.
Helpful Report
Posted 2 years ago
We're so pleased to hear it! Thanks for the amazing review, David - we look forward to working together again soon.
Posted 2 years ago
Excellent service, although delivery charges are a little high.
Helpful Report
Posted 2 years ago
Hi Sally, thanks for the 5* review. Our delivery costs are influenced by a number of factors, including how many items are on your order and the delivery location. We really appreciate your feedback and hope to work with you on another order soon!
Posted 2 years ago
Excellent company to work with.
Helpful Report
Posted 2 years ago
We're so pleased to hear it, Eugene - thank you! We look forward to working with you on another order soon.
Posted 2 years ago
fast and efficient plus customer focussed
Helpful Report
Posted 2 years ago
That's what we like to hear! Thanks for the 5* feedback, Marianne.
Posted 2 years ago
Total Merchandise are always professional, helpful and their products are very good quality.
Helpful Report
Posted 2 years ago
Thanks for the fantastic feedback, Georgina! We're so pleased to read your review and hope to assist you with another order soon.
Posted 2 years ago
Great service very efficient both times I have used their services 👍
Helpful Report
Posted 2 years ago
We're so pleased to hear it! Thanks for the 5* review Nina - we look forward to working with you on a third order soon.
Posted 2 years ago
Amazing staff really helpful
Helpful Report
Posted 2 years ago
We're so glad to hear it, Anne - thank you!
Posted 2 years ago
Very professional organisation, friendly and efficient staff members, high quality products, speedy service and keen prices - what is not to like?!
Helpful Report
Posted 2 years ago
What amazing feedback - thanks, Martin! We're so glad to hear you had an amazing experience with us and hope to work together again soon.
Posted 2 years ago
The quality of the product and standard of service is excellent. Sam also ensured that the goods were delivered before scheduled, which was greatly appreciated as it meant we could distribute the T-shirts before the event. Thank you Sam and Total Merchandise
Helpful Report
Posted 2 years ago
Thanks for the wonderful feedback, Jill! We're so pleased to read this and are delighted to hear that you're pleased with your finished products. We hope to work together again soon.
Posted 2 years ago
Brilliant customer service. Thank you!
Helpful Report
Posted 2 years ago
We're so glad to hear it. Thanks for the 5* feedback!
Posted 2 years ago
Absolutely excellent from start to finish - super helpful customer service, they also came through when DPD made an error and sorted it out. Product was perfect.
Total Merchandise 5 star review on 1st August 2023
Helpful Report
Posted 2 years ago
Oh wow, your party hats look great! Thanks for reviewing us and sharing the photo, and we hope your event was a wonderful success. We hope to work with you on another order soon.
Posted 2 years ago
I am delighted with the results and I am impressed with the customer service.
Total Merchandise 5 star review on 27th July 2023
Helpful Report
Posted 2 years ago
Hi Linda - we're so pleased to hear it and thanks for sharing the photo as well! We hope to work with you on another order soon.
Posted 2 years ago
Very quick service. The items ordered came out perfectly.
Helpful Report
Posted 2 years ago
Thanks for the wonderful feedback, Lisa - we're so pleased to hear it!
Posted 2 years ago
Total Merchandise is rated 4.8 based on 2,032 reviews