Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,032 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We're very happy with the final result of our tote bags! The print is of high quality and the support team made sure we got our tote bags as soon as possible. Thanks!”

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Posted 2 years ago

Were so glad to hear it, Maria! Thanks for the fantastic 5* review - we hope to assist you with another order soon.

Posted 2 years ago

“Total merchandise were great and did a rush order for us. The bags are brilliant and exactly what we needed at a good price”

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Posted 2 years ago

We always aim to go above and beyond for our customers, and are so glad to hear we could help with your tight deadline, Danielle! Thanks for choosing us and we hope to work with you on another order soon.

Posted 2 years ago

“Very good service, quick provision of quote and delivery on day as promised”

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Posted 2 years ago

That's what we like to hear! Thanks for the brilliant feedback, Katherine - we really appreciate it. We hope to work with you on another order of promotional products soon.

Posted 2 years ago

“The metal bottles were great - just what we were looking for. Delivery was very prompt. The process was easy as well.”

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Posted 2 years ago

We're so glad to hear it, Nikki - thank you!

Posted 2 years ago

“Great customer service and so patient- thank you! We love our new banners!”

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Posted 2 years ago

Thanks for the amazing review, Mark - and we're so pleased to hear you love your banners! We hope to work together again soon.

Posted 2 years ago

“Excellent service and excellent product”

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Posted 2 years ago

That's great to hear - thanks for the 5* feedback, Rosemary!

Posted 2 years ago

“Great service and good quality merch. The staff were really helpful and phoned me! So rare these days to get to speak to humans! Made so much difference. My order was received on the agreed date. Very efficient, I highly recommend.”

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Posted 2 years ago

Hi Ali - thank you so much for taking the time to leave us such wonderful feedback. We really appreciate your comments and have shared them with our team. Thanks also for sharing the photo of your bags (they look great!) and we look forward to helping you with another order soon.

Posted 2 years ago

“great service and communications.”

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Posted 2 years ago

We're so pleased to hear it! Thanks for the amazing review, David - we look forward to working together again soon.

Posted 2 years ago

“Excellent service, although delivery charges are a little high.”

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Posted 2 years ago

Hi Sally, thanks for the 5* review. Our delivery costs are influenced by a number of factors, including how many items are on your order and the delivery location. We really appreciate your feedback and hope to work with you on another order soon!

Posted 2 years ago

“Excellent company to work with.”

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Posted 2 years ago

We're so pleased to hear it, Eugene - thank you! We look forward to working with you on another order soon.

Posted 2 years ago

“fast and efficient plus customer focussed”

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Posted 2 years ago

That's what we like to hear! Thanks for the 5* feedback, Marianne.

Posted 2 years ago

“Total Merchandise are always professional, helpful and their products are very good quality.”

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Posted 2 years ago

Thanks for the fantastic feedback, Georgina! We're so pleased to read your review and hope to assist you with another order soon.

Posted 2 years ago

“Great service very efficient both times I have used their services 👍”

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Posted 2 years ago

We're so pleased to hear it! Thanks for the 5* review Nina - we look forward to working with you on a third order soon.

Posted 2 years ago

“Amazing staff really helpful”

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Posted 2 years ago

We're so glad to hear it, Anne - thank you!

Posted 2 years ago

“Very professional organisation, friendly and efficient staff members, high quality products, speedy service and keen prices - what is not to like?!”

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Posted 2 years ago

What amazing feedback - thanks, Martin! We're so glad to hear you had an amazing experience with us and hope to work together again soon.

Posted 2 years ago

“The quality of the product and standard of service is excellent. Sam also ensured that the goods were delivered before scheduled, which was greatly appreciated as it meant we could distribute the T-shirts before the event. Thank you Sam and Total Merchandise”

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Posted 2 years ago

Thanks for the wonderful feedback, Jill! We're so pleased to read this and are delighted to hear that you're pleased with your finished products. We hope to work together again soon.

Posted 2 years ago

“Brilliant customer service. Thank you!”

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Posted 2 years ago

We're so glad to hear it. Thanks for the 5* feedback!

Posted 2 years ago

“Absolutely excellent from start to finish - super helpful customer service, they also came through when DPD made an error and sorted it out. Product was perfect.”

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Posted 2 years ago

Oh wow, your party hats look great! Thanks for reviewing us and sharing the photo, and we hope your event was a wonderful success. We hope to work with you on another order soon.

Posted 2 years ago

“I am delighted with the results and I am impressed with the customer service.”

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Posted 2 years ago

Hi Linda - we're so pleased to hear it and thanks for sharing the photo as well! We hope to work with you on another order soon.

Posted 2 years ago

“Very quick service. The items ordered came out perfectly.”

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Posted 2 years ago

Thanks for the wonderful feedback, Lisa - we're so pleased to hear it!

Posted 2 years ago

Total Merchandise is rated 4.8 based on 2,032 reviews