Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,032 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Total Merchandise team are very knowledgable and helpful. They provided all the assistance required to produce and deliver promotional merchandise in a timely manner.”

Helpful Report

Posted 1 year ago

Hi David, thanks for the fantastic feedback! We're so glad to read this and look forward to helping you with another order of promotional products soon.

Posted 1 year ago

“Outstanding service. We've been a customer to Total Mercandise for a long time and they always deliver amazing outcome. It's a pleasure working with them. - JJ”

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Posted 1 year ago

Hi JJ - thanks so much for the amazing feedback! We always aim to offer our customers a consistently excellent experience, so are delighted to read this. We look forward to working with you on another order soon.

Posted 1 year ago

“Good prices, friendly team who are easy to deal with and quick to respond.”

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Posted 1 year ago

We're so glad to hear it! Thanks for the 5* feedback, Coralie - we look forward to assisting you with another merchandise order soon.

Posted 1 year ago

“Very smooth and quick delivery!”

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Posted 1 year ago

We're so glad to hear it! Thanks for the feedback, Michelle - we look forward to working with you again soon.

Posted 1 year ago

“Placed order and was kept up to date all the way through.”

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Posted 1 year ago

We're so pleased to hear it! Thanks for the review and we hope to work together again soon.

Posted 1 year ago

“Excellent service, speedy delivery”

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Posted 1 year ago

Hi Mark - we're delighted to hear it! Thanks for taking the time to review us and we look forward to working with you again soon.

Posted 1 year ago

“Excellent customer service and fast delivery service”

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Posted 1 year ago

Thanks for the 5* feedback, Louis - we hope to work with you on another order soon!

Posted 1 year ago

“Great Custumer service and very fast delivery”

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Posted 1 year ago

Hi Sara, thanks for the fantastic review! We look forward to working with you again soon.

Posted 1 year ago

“Good quality items and excellent prices. Definitelt recommended, I use them a lot.”

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Posted 1 year ago

“Swift customer service, speedy delivery, smooth process. I will use them again!”

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Posted 1 year ago

“Always a good experience with TM, never had any issues, good communications throughout and always a great product at the end Thanks”

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Posted 1 year ago

Hi Olivia, thanks so much for the amazing feedback! We really appreciate your comments and look forward to working with you again in 2024.

Posted 1 year ago

“Very helpful customer service! Delivered in a tight turn around to meet our deadline. Thank you!”

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Posted 1 year ago

Hi Beth - we're so pleased to hear it! We look forward to working with you on another order soon.

Posted 1 year ago

“Was able to turnaround an order quickly. Were friendly and easy to work with, and delivered on time.”

Helpful Report

Posted 1 year ago

We're so pleased to hear it, Andrea! Thanks for the amazing feedback and we look forward to assisting you with another order soon.

Posted 1 year ago

“Great communication throughout and excellent quality”

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Posted 1 year ago

Hi Vanessa - thanks for the fantastic 5* feedback! We really appreciate your comments and hope to assist you with another order soon.

Posted 1 year ago

“Very helpful and quick delivery turnaround”

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Posted 1 year ago

We're so pleased to hear it - thanks for the 5* review, Peter!

Posted 1 year ago

“The service was extremely good, fast and we received exactly what was ordered. Thank you for your excellent service.”

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Posted 2 years ago

We're so pleased to hear it! Thanks for the wonderful review, Natasja, and we look forward to assisting you with another order of promotional products soon.

Posted 2 years ago

“always a prompt response to any enquiry and products are of a high quality”

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Posted 2 years ago

Thanks for the amazing review, Maria! We're so glad to hear you had a great experience working with us and that you're pleased with your completed products. We hope to assist you with another order soon.

Posted 2 years ago

“Excellent customer service with prompt and helpful response time and a great quality product. We will use again!”

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Posted 2 years ago

Amazing feedback, Catriona - thank you! We look forward to assisting you with your next order.

Posted 2 years ago

“I found Total Merchandise online using Google. Easy to get a price for items. However, the item I wanted was not enough in stock but was still quoted to me. Took a long time to get a visual. The items arrived on time and looked nice.”

Helpful Report

Posted 2 years ago

Hi Anette, thanks for the 5* feedback! We're glad you had a great experience with us overall and please accept our apologies regarding stock levels - this is managed by our third-party suppliers and can very occasionally change between receiving a quote and confirming your order. We hope to work with you on another order soon.

Posted 2 years ago

“Brilliant support & service. The products look great as well.”

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Posted 2 years ago

We're so pleased to hear it! Thanks for the amazing review, Maria - we hope to work together again soon.

Posted 2 years ago

Total Merchandise is rated 4.8 based on 2,032 reviews