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Total Merchandise Reviews

4.8 Rating 2,032 Reviews
96 %
of reviewers recommend Total Merchandise
4.8
Based on 2,032 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Total Merchandise Reviews
Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Anonymous
Anonymous  // 01/01/2019
The Total Merchandise team are very knowledgable and helpful. They provided all the assistance required to produce and deliver promotional merchandise in a timely manner.
Helpful Report
Posted 1 year ago
Hi David, thanks for the fantastic feedback! We're so glad to read this and look forward to helping you with another order of promotional products soon.
Posted 1 year ago
Outstanding service. We've been a customer to Total Mercandise for a long time and they always deliver amazing outcome. It's a pleasure working with them. - JJ
Helpful Report
Posted 1 year ago
Hi JJ - thanks so much for the amazing feedback! We always aim to offer our customers a consistently excellent experience, so are delighted to read this. We look forward to working with you on another order soon.
Posted 1 year ago
Good prices, friendly team who are easy to deal with and quick to respond.
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Posted 1 year ago
We're so glad to hear it! Thanks for the 5* feedback, Coralie - we look forward to assisting you with another merchandise order soon.
Posted 1 year ago
Very smooth and quick delivery!
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Posted 1 year ago
We're so glad to hear it! Thanks for the feedback, Michelle - we look forward to working with you again soon.
Posted 1 year ago
Placed order and was kept up to date all the way through.
Helpful Report
Posted 1 year ago
We're so pleased to hear it! Thanks for the review and we hope to work together again soon.
Posted 1 year ago
Excellent service, speedy delivery
Helpful Report
Posted 1 year ago
Hi Mark - we're delighted to hear it! Thanks for taking the time to review us and we look forward to working with you again soon.
Posted 1 year ago
Excellent customer service and fast delivery service
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Posted 1 year ago
Thanks for the 5* feedback, Louis - we hope to work with you on another order soon!
Posted 1 year ago
Great Custumer service and very fast delivery
Helpful Report
Posted 1 year ago
Hi Sara, thanks for the fantastic review! We look forward to working with you again soon.
Posted 1 year ago
Good quality items and excellent prices. Definitelt recommended, I use them a lot.
Helpful Report
Posted 1 year ago
Swift customer service, speedy delivery, smooth process. I will use them again!
Helpful Report
Posted 1 year ago
Always a good experience with TM, never had any issues, good communications throughout and always a great product at the end Thanks
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Posted 1 year ago
Hi Olivia, thanks so much for the amazing feedback! We really appreciate your comments and look forward to working with you again in 2024.
Posted 1 year ago
Very helpful customer service! Delivered in a tight turn around to meet our deadline. Thank you!
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Posted 1 year ago
Hi Beth - we're so pleased to hear it! We look forward to working with you on another order soon.
Posted 1 year ago
Was able to turnaround an order quickly. Were friendly and easy to work with, and delivered on time.
Helpful Report
Posted 1 year ago
We're so pleased to hear it, Andrea! Thanks for the amazing feedback and we look forward to assisting you with another order soon.
Posted 1 year ago
Great communication throughout and excellent quality
Helpful Report
Posted 1 year ago
Hi Vanessa - thanks for the fantastic 5* feedback! We really appreciate your comments and hope to assist you with another order soon.
Posted 1 year ago
Very helpful and quick delivery turnaround
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Posted 1 year ago
We're so pleased to hear it - thanks for the 5* review, Peter!
Posted 1 year ago
The service was extremely good, fast and we received exactly what was ordered. Thank you for your excellent service.
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Posted 2 years ago
We're so pleased to hear it! Thanks for the wonderful review, Natasja, and we look forward to assisting you with another order of promotional products soon.
Posted 2 years ago
always a prompt response to any enquiry and products are of a high quality
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Posted 2 years ago
Thanks for the amazing review, Maria! We're so glad to hear you had a great experience working with us and that you're pleased with your completed products. We hope to assist you with another order soon.
Posted 2 years ago
Excellent customer service with prompt and helpful response time and a great quality product. We will use again!
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Posted 2 years ago
Amazing feedback, Catriona - thank you! We look forward to assisting you with your next order.
Posted 2 years ago
I found Total Merchandise online using Google. Easy to get a price for items. However, the item I wanted was not enough in stock but was still quoted to me. Took a long time to get a visual. The items arrived on time and looked nice.
Helpful Report
Posted 2 years ago
Hi Anette, thanks for the 5* feedback! We're glad you had a great experience with us overall and please accept our apologies regarding stock levels - this is managed by our third-party suppliers and can very occasionally change between receiving a quote and confirming your order. We hope to work with you on another order soon.
Posted 2 years ago
Brilliant support & service. The products look great as well.
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Posted 2 years ago
We're so pleased to hear it! Thanks for the amazing review, Maria - we hope to work together again soon.
Posted 2 years ago
Total Merchandise is rated 4.8 based on 2,032 reviews