Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great work, very helpful, loved the final product!”

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Posted 6 years ago

Hi Rebecca, thank you for the amazing review. We're glad you enjoyed our usual five-star service and products.

Posted 6 years ago

“Merchandise received from TM was great and exactly what we asked for.”

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Posted 6 years ago

Thanks for the brilliant review Zain.

Posted 6 years ago

“Mugs came out very well and are a great addition to the office!”

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Posted 6 years ago

Hi Simon - thanks for the great review! We're happy to hear you're pleased with the final product.

Posted 6 years ago

“The team were really helpful with our enquiry.”

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Posted 6 years ago

We pride ourselves on our customer service, so are delighted to hear it! Thanks for the great review.

Posted 6 years ago

“Very impressive service from start to delivery. Customer communication is excellent and the products received were superb quality. Recommended.”

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Posted 6 years ago

Hi Damon - thanks so much for the excellent review and the recommendation! We're really pleased to hear you were happy with your service and look forward to working with you on another order again soon.

Posted 6 years ago

“We had the most wonderful service from Chloe Chanday from initially discussing samples and prices to finished product. Ours was a complicated design which took months of adjustment with regard colour and design, Chloe remained courteous and displayed patience at all times. She understood our instructions and was as keen as us to get the product 100% correct before we signed off and placed the order. As print on paper and ceramics are different, we had a fair few samples to achieve our corporate colours as they should be. Total Merchandise were extremely fair with price and amount of proofs supplied, never trying to charge extra for the amount of time involved in this project. We would like to thank Chloe and Total Merchandise for a superb job - we are very impressed and will of course know where to call when we are in need of other business gifts.”

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Posted 6 years ago

Hi Alison - thank you for the terrific review! We're delighted to read your comments and will be sure to share them with Chloe, too. We always strive to deliver fantastic customer service to each and every business we work with, and are very pleased we ticked all the boxes for you. We look forward to working with you on another order in the future!

Posted 6 years ago

“We will kept informed of the order and information was provided promptly”

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Posted 6 years ago

Hi Cheng - thanks for the great review!

Posted 6 years ago

“This is the first time that the Pulmonary Fibrosis Trust has used Total Merchandise. We were delighted with the service provided and the final product (print and production of lanyards for an event) were of good quality. As a UK based charity, our only negative comment is that Total Merchandise were not able to waive the VAT as we were not placing an order that was being shipped outside of the UK. We have asked for this to be re-considered in the future.”

Total Merchandise 5 star review on 16th October 2019

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Posted 6 years ago

Hi Helen, thanks for the great review - and we're delighted to hear you were pleased with the service you received and your finished order! In regards to VAT - HMRC states VAT is zero in regards to specific products, and your order was not within this remit. We hope this clears things up and look forward to working with you again soon!

Posted 6 years ago

“The service received from Total Merchandise is always excellent. I love the instant quotes and the products are always great quality.”

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Posted 6 years ago

Fantastic! Thanks for the great pic and we're delighted to hear you were pleased with your products. We look forward to working with you again soon!

Posted 6 years ago

“My experience with Total Merchandise was very good. Prompt replies in email, accommodating with difficult payment circumstances, exception speed on delivery and lovely quality product. Would recommend. Special thanks to Robyn for her patience and putting up with me!”

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Posted 6 years ago

Hi Grace - thanks for the excellent review and the recommendation! We endeavour to give each and every customer tip-top service and are delighted to hear you had a great experience with us. We hope to work with you again soon!

Posted 6 years ago

“Order processed rapidly, fantastic customer support. Definitely recommend!”

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Posted 6 years ago

Hi Alicja - thanks for the brilliant review. We look forward to working with you again soon.

Posted 6 years ago

“Excellent customer service! T-shirts were great quality and we have already placed our 2nd order. I would highly recommend Total Merchandise.”

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Posted 6 years ago

Hi Francesca - thanks for the excellent review! We're delighted to hear you were pleased with your order and are thrilled to be working with you again.

Posted 6 years ago

“Quick quote, hassle free ordering, super turnaround and most importantly... Delivers as promised with superb quality! Certainly looking forward to doing more business together.”

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Posted 6 years ago

Hi Arvind - thanks for the fantastic review! We pride ourselves on our customer service, so are delighted to read this. Look forward to working with you again soon!

Posted 6 years ago

“the printing on the pens was lighter than at the top which did not come through on the mock ups”

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Posted 6 years ago

Hi Carolyn, thanks for taking the time to leave us a review! We're sorry to hear the pens weren't quite what you expected. We've looked into this in-house and your account manager will be in touch ASAP to find out more.

Posted 6 years ago

“Excellent. Timely and friendly”

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Posted 6 years ago

Hi Andrew - fantastic, thanks for the lovely review!

Posted 6 years ago

“The service is typically quite slow and the order documents and emails often have errors (and often the same errors which I have already asked to be corrected on the previous order). Invoices are sent before the order is even confirmed and all of the emails I get have all of the general jargon in which isn't relevant to me, ie. because my company already has a credit limit set up. That said, the items when they arrive are good quality.”

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Posted 6 years ago

Hi Beth - thanks for taking the time to leave us a review! We value all feedback from our customers and are always looking for ways to improve and evolve our processes, so will pass these comments onto our team. We're delighted to hear you were pleased with your completed products and hope to work with you again soon.

Posted 6 years ago

“Always a fast response to any quotations required and delivery always within a suitable time frame.”

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Posted 6 years ago

Wonderful - thanks for the great review, Camilla!

Posted 6 years ago

“Product turned out as expected. Thanks!”

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Posted 6 years ago

We're delighted to hear it - thank you!

Posted 6 years ago

“It was my first order I placed with Total Merchandise. From getting an initial quote to receiving the Products, everything was dealt quickly and efficiently. The prices very keen too. I would definitely recommend using them.”

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Posted 6 years ago

Thanks for your lovely review and recommendation.

Posted 6 years ago

“Our members love the 12cm paw teddy bears. This lucky bear got travel to Harvard University!”

Total Merchandise 5 star review on 10th October 2019

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Posted 6 years ago

Hi Rebecca. That's great - we love seeing happy customers' photos. This little fella has really gone a long way!

Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews