Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great support and communication from start to finish. Very happy with our product”

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Posted 7 years ago

“Excellent service, we arranged to have badges made, discussed design with Total Merchandise who were very helpful. Badges were exactly as we wanted and arrived on time. Will definitley use Total Merchandise again.”

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Posted 7 years ago

Thank you Julie!

Posted 7 years ago

“Excellent service as always - Liz is aslo efficient at her job. Thank you”

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Posted 7 years ago

“We recently ordered 500 custom printed Tote bags from Total Merchandise and have not only been impressed by the quality of the product but also the engagement from the team throughout the process. From the initial enquiry, to the design phase and delivery, the company was very pleasant to deal with, not to mention professional and timely in their responses. I will definitely be giving them a call for any future custom merchandise. Eternal Kitchen.”

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Posted 7 years ago

Thank you Sanjay...thanks a million for your custom and your time leaving us the reviews!

Posted 7 years ago

“Very happy with my order - good communication, good price and and quick delivery. I would use again.”

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Posted 7 years ago

“Great products, 10/10 for customer service, so helpful! Any requested samples were no problem and delivered at lightening speed. Would definitely recommend Total Merchandise!”

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Posted 7 years ago

Thank you Lisa...exactly what we strive for! Thank you for taking time out to leave us a review!

Posted 7 years ago

“Very pleased with our purchase, staff was very helpful, assisted us with pre-order visuals, delivery was fast and products just as expected!”

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Posted 7 years ago

“Amazing service. So fast, very helpful and will definitely use again. :) BeautyBox x”

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Posted 7 years ago

“Great service. Our Sales Executive was really helpful and the order arrived a day before it was anticipated.”

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Posted 7 years ago

“Fast delivery, great design”

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Posted 7 years ago

“Great product, easy to order, helpful staff.”

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Posted 7 years ago

“Good service, quick responses to my requests, good quality products.”

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Posted 7 years ago

“We have ordered a selection of branded products from Total Merchandise. Poppy has been extremely helpful and we are very pleased with the products and how our logo fits on them. We got quotes from various companies and Total Merchandise was the most cost effective. Will be purchasing more in future!”

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Posted 7 years ago

Thank you Kate, very kind :)

Posted 7 years ago

“Extremely good quality, our needs catered to exactly. Arrived in good time (even though we were very late ordering) The children of Bolton loved them!!”

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Posted 7 years ago

Thanks Lesley (and the children of Bolton!) for your kind words and generous custom...really appreciated.

Posted 7 years ago

“Very quick and helpful service. Good quality product produced and delivered very quickly. Can't fault them.”

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Posted 7 years ago

“As usual staff very helpful and being able to have a sample made all the difference and enable us to made the decision to order from yourselves.”

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Posted 7 years ago

Thank you Shelagh, and as you say, the idea of product samples is just so you can be assured before ordering that the product is what you need or want. Thanks for choosing us...we really appreciate your custom and kind words!

Posted 7 years ago

“Good print quality, reasonable turnaround time and a great price.”

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Posted 7 years ago

“Cannot fault anything. Our first time of ordering from TM and I'm pretty sure it won't be the last. Customer service was great, turnaround time was good, the range of merchandise is amazing, and the quality of the products and printing superb. Thank you!”

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Posted 7 years ago

Thank you so much Michelle. Great feedback. We really appreciate your time spent writing this and of course, your custom!

Posted 7 years ago

“Excellent exerciser from pre-order through to delivery. Many thanks”

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Posted 7 years ago

“Quick and excellent service.”

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Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews