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Total Merchandise Reviews

4.8 Rating 2,002 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

4.8

Based on 2,002 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Total Merchandise 5 star review on 7th March 2024

Total Merchandise 5 star review on 6th September 2023

Total Merchandise 5 star review on 1st August 2023

Total Merchandise 5 star review on 27th July 2023

Total Merchandise 5 star review on 20th December 2022

Total Merchandise 5 star review on 15th June 2022

77

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased from you guys before and had a much better experience than this time. I struggled with how there was always what seemed to be a different person picking up my order, asking for things to be changed and sending proofs. I felt like this led to delays in my order being completed, as I had already explained to someone prior on the phone and it led to confusion. I also wasn't told when speaking to the sales advisors prior to Christmas that you would be closing your offices at 3pm. This led to me not being able to contact anyone until 02nd Jan. It would have been courteous to let me know this and the duration of time that you would be closed, this led to a delay in my order.”

Posted 3 months ago

Hi Georgina - thanks for your email and we're sorry to hear about the frustrations you had. We know that our customer service manager has now been in touch and you've been allocated an account manager for future orders. We hope very much to work with you again soon and get a chance to offer you our usual 5* service.

Posted 3 months ago

“Good quality items and excellent prices. Definitelt recommended, I use them a lot.”

Posted 3 months ago

“Swift customer service, speedy delivery, smooth process. I will use them again!”

Posted 3 months ago

“Always a good experience with TM, never had any issues, good communications throughout and always a great product at the end Thanks”

Posted 4 months ago

Hi Olivia, thanks so much for the amazing feedback! We really appreciate your comments and look forward to working with you again in 2024.

Posted 4 months ago

“Very helpful customer service! Delivered in a tight turn around to meet our deadline. Thank you!”

Posted 4 months ago

Hi Beth - we're so pleased to hear it! We look forward to working with you on another order soon.

Posted 4 months ago

“Was able to turnaround an order quickly. Were friendly and easy to work with, and delivered on time.”

Posted 5 months ago

We're so pleased to hear it, Andrea! Thanks for the amazing feedback and we look forward to assisting you with another order soon.

Posted 5 months ago

“Great communication throughout and excellent quality”

Posted 5 months ago

Hi Vanessa - thanks for the fantastic 5* feedback! We really appreciate your comments and hope to assist you with another order soon.

Posted 5 months ago

“Very helpful and quick delivery turnaround”

Posted 5 months ago

We're so pleased to hear it - thanks for the 5* review, Peter!

Posted 5 months ago

“The service was extremely good, fast and we received exactly what was ordered. Thank you for your excellent service.”

Posted 6 months ago

We're so pleased to hear it! Thanks for the wonderful review, Natasja, and we look forward to assisting you with another order of promotional products soon.

Posted 6 months ago

“always a prompt response to any enquiry and products are of a high quality”

Posted 6 months ago

Thanks for the amazing review, Maria! We're so glad to hear you had a great experience working with us and that you're pleased with your completed products. We hope to assist you with another order soon.

Posted 6 months ago

“the quality of the pens really wernt good. They overcharged for you to get a sample printed then it turned up and the logo was too small. it took forever to sort. So gutted with the result. Honestly, i'd advise getting a sample of your stationary not just a paper proof as it looks different”

Posted 6 months ago

Hi Keisher, thanks for taking the time to review us - we're really sorry to read this. We've flagged your review to our Customer Service team and we know they're working with you to resolve this ASAP.

Posted 6 months ago

“Excellent customer service with prompt and helpful response time and a great quality product. We will use again!”

Posted 6 months ago

Amazing feedback, Catriona - thank you! We look forward to assisting you with your next order.

Posted 6 months ago

“I found Total Merchandise online using Google. Easy to get a price for items. However, the item I wanted was not enough in stock but was still quoted to me. Took a long time to get a visual. The items arrived on time and looked nice.”

Posted 6 months ago

Hi Anette, thanks for the 5* feedback! We're glad you had a great experience with us overall and please accept our apologies regarding stock levels - this is managed by our third-party suppliers and can very occasionally change between receiving a quote and confirming your order. We hope to work with you on another order soon.

Posted 6 months ago

“I was really impressed with the support provided and the efficiency of everything, thank you. My only suggestion for improvement is to include more beginner-friendly language, as I have not ordered Merchandise before and I was unsure of several words. But my overall experience was good and the Merchandise looks great!”

Posted 6 months ago

Hi Lucy, thanks so much for your really positive review! Thank you also for the feedback - we always strive to ensure that our processes are as straightforward as possible for customers, so will take this on-board. We're so glad to hear that you're pleased with your finished products and hope very much to work with you again soon.

Posted 6 months ago

“Once the mix-up about split delivery was resolved, the pens arrived in good order and on time.”

Posted 6 months ago

Hi Karen, thanks for taking the time to review us! We can see that our team did advise you that a split shipment was required due to stock levels, and that you confirmed you were happy to still go ahead. We're sorry for any inconvenience the split delivery might have caused and hope to get the chance to offer you a 5* experience next time.

Posted 6 months ago

“Brilliant support & service. The products look great as well.”

Posted 6 months ago

We're so pleased to hear it! Thanks for the amazing review, Maria - we hope to work together again soon.

Posted 6 months ago

“We're very happy with the final result of our tote bags! The print is of high quality and the support team made sure we got our tote bags as soon as possible. Thanks!”

Posted 6 months ago

Were so glad to hear it, Maria! Thanks for the fantastic 5* review - we hope to assist you with another order soon.

Posted 6 months ago

“Total merchandise were great and did a rush order for us. The bags are brilliant and exactly what we needed at a good price”

Posted 6 months ago

We always aim to go above and beyond for our customers, and are so glad to hear we could help with your tight deadline, Danielle! Thanks for choosing us and we hope to work with you on another order soon.

Posted 6 months ago

“Very good service, quick provision of quote and delivery on day as promised”

Posted 7 months ago

That's what we like to hear! Thanks for the brilliant feedback, Katherine - we really appreciate it. We hope to work with you on another order of promotional products soon.

Posted 7 months ago

“The metal bottles were great - just what we were looking for. Delivery was very prompt. The process was easy as well.”

Posted 7 months ago

We're so glad to hear it, Nikki - thank you!

Posted 7 months ago

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Total Merchandise is rated 4.8 based on 2,002 reviews