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Tooled-Up Reviews

4.8 Rating 20,476 Reviews

95 %

of reviewers recommend Tooled-Up

Company Reviews

Product Reviews

4.8

Based on 20,476 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 11th April 2024

Tooled-Up 5 star review on 10th April 2024

Tooled-Up 5 star review on 25th March 2024

Tooled-Up 5 star review on 5th December 2023

Richard Flintoft

Tooled-Up 5 star review on 1st December 2023

Tooled-Up 5 star review on 19th October 2023

Tooled-Up 5 star review on 9th June 2023

52

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product. Good price. Exceptionally slow delivery.”

Posted 2 years ago

“Items were not correctly packed meaning I have had to track down the missing piece all taking extra time and effort during my busy working week, otherwise a decent shopping experience.”

Posted 2 years ago

“Received on time - unfortunately I did not appreciate that the 18v Bosch drill battery (and charger) which I already own are not compatible with the Bosch chainsaw. If this could be made clear ie by making reference to the specific part numbers of battery and chargers which are compatible it might help others from making the same mistake.”

Posted 2 years ago

“Product was fine, Tooled-up were fine but Amazon delivery not so! Parcel just left on the doorstep in plain site of passing pedestrians. If Amazon delivery is now your preferred carrier this is my last order.”

Posted 2 years ago

“Hi i though my item was delivered promptly i was constantly reminded up untill delivery.”

Posted 2 years ago

“Good delivery not used yet gift for grandson for his car use”

Posted 2 years ago

“Order two products, one came quickly the other was delayed two weeks . The was no communication about it being delayed. I thought they had lost the order.”

Posted 2 years ago

“Prompt service. Left with neighbour as I was out at delivery time. Box open at both ends! I assume nothing had fallen out out. Machine works fine !”

Posted 2 years ago

“The spring fitted ok although it was a little short and was subsequently lost (it sprung out while pruning in deep woodland). A more detailed description would have been useful. eg. how long the spring was.”

Posted 2 years ago

“I was attracted to Tooled-Up by a cashback offer through TopCashBack. I followed the link and made my purchase, receiving my order a couple of days later without any problem. However Tooled-Up has not confirmed the cashback and my purchase is not appearing in my TopCashBack account. So, whilst I had no issues with the purchase itself, it's disappointed they are not backing up their advertising offers properly. I lodged a claim via TopCashBack but that can potentially take months to resolve. I only purchased with Tooled-Up because of the cashback offer, so I won't be using them again until I figure out whether it's a technical issue or they are not honouring their promises. So 3 stars as the purchase itself was smooth, but I'm not happy with the failure to log the cashback.”

Posted 2 years ago

“It was only a small box of staples! No more need be said!”

Posted 2 years ago

“I did not want to review this, because you sent the right item on time. However, since you force me, the cost of sending a lightweight spool of strimmer line was ridiculous, even if it is the standard cost. Your idea of a swift delivery is somewhat different from some. Maybe next time, if I need a more expensive item, the rating will be better.”

Posted 2 years ago

“All good when ordering but when the item goes wrong it is not satisfactory. Wont tell you what is happening or when the item will be repaired or replaced.”

Posted 2 years ago

“The item I bought and delivery was first class. The constant emails asking for reviews are not, please stop it or risk being blocked.”

Posted 2 years ago

“A good price for the product. However, the item arrived damaged as the packaging box was quite flimsy. In contacting tooled up, was told would get contacted in 2 days, but no response received until a couple of emails later. Then given an email with an out of service number for Gardena customer service.”

Posted 2 years ago

“The product I ordered was faulty before it was packed by the manufacturer, so they let you down. A collection was arranged for the return of the item, efficient and no problem. Refund made but a lack of communication, had to check my bank statement to find out.”

Posted 2 years ago

“Unfortunately I ordered the wrong battery so I’m in the process of returning it. I’ll wait until it’s received and hopefully I’m either reimbursed or exchange for the correct one . However so far the customer service has been good .”

Posted 2 years ago

“A nice and clear description of the product at a competitive price. My only problem was the fact that I paid for next day delivery and it came on Wednesday. I know not everyone is a fast a Amazon but I'm a little unsure of why I paid the money. Would probably pay the higher price next time on Amazon and get it here the next day.”

Posted 2 years ago

“The item is not delivered as yet despite DHL claiming otherwise. Anything you can do to help would be appreciated. Your dispatch clearly very prompt. Thanks Seamus”

Posted 2 years ago

“Goods delivered and as described. Order acknowledgment was quick but slowed down from then on. Pick, pack, despatch notifications over a period of three days. Delivered on 5th day.”

Posted 2 years ago

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Tooled-Up is rated 4.8 based on 20,476 reviews