Alan Wadkins Tool Store Reviews

Name: Alan Wadkins Tool Store
Rating: 4.86

4.9 Rating 4,911 Reviews

97 %

of reviewers recommend Alan Wadkins Tool Store

4.9

Based on 4,911 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@alanwadkinstoolstore.co.uk

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Alan Wadkins Tool Store 5 star review on 17th May 2025

David Grice

Alan Wadkins Tool Store 5 star review on 8th May 2025

Alexander C Pownall

Alan Wadkins Tool Store 5 star review on 1st May 2025

Andrew Thompson-Smith

Alan Wadkins Tool Store 5 star review on 19th April 2025

Amanda Spriggs

Alan Wadkins Tool Store 5 star review on 27th July 2024

Adam Baron

Alan Wadkins Tool Store 2 star review on 18th July 2024

Jason Lau

Anonymous

Anonymous // 01/01/2019

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“Product supplied very promptly and exactly as ordered.”

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Posted 3 years ago

“Was disappointed with the item I requested not delivered on time but was mucked around with the wrong date that I paid extra so it was delivered earlier. I'm also waiting now for the item that is now being sent to another address”

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Posted 3 years ago

Hi Dave Having looked into this. We can only apologise for this error. Looks like a Saturday delivery hadn`t been authorised on the label hence it went on a standard next day delivery. I can see the delivery charge was refunded and the item was sent to a different location for you to resolve the issue. Sorry for the inconvenience Martin

Posted 3 years ago

“Decent prices super quick delivery and also the comfort of a PDi having been completed before despatch. Also v helpful on the phone clarifying certain details about the item I was after”

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Posted 3 years ago

“Great service, ordered before 3pm and received good next (business) day. Very competitive price on the product I ordered. Will use again.”

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Posted 3 years ago

“Site is easy to use and prices are competitive. Delivery was prompt, though it would be nice if delivery drivers learned to use the door bell, rather than me having to pick items up from the shop later.”

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Posted 3 years ago

“Arrived next day as promised. Makita Table saw which I haven't used yet but going on previous Makita tools should be good piece of kit.”

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Posted 3 years ago

“With regret, I have to say very poor. My order (Next day delivery) sat on the FedEx website as "Delayed", but continued to estimate delivery by 18:00, yet showed the package stuck at the Newcastle depot. So with the end of the business day approaching, I rang Alan Wadkins, gave them all details, and was promised they'd look into it and call me back. You all know what's next, no callback, no email, nothing. After 18:00 FexEx tracker changed to 00:00, then later changed to "By the end of the day". Needless to say nothing came. The next day, FedEx showed arrived in my city @02:30, and was currently out for delivery. It arrived midday. Clearly, ALL FedEx screw up, but Alan Wadkins couldn't have cared less, and demonstrated so, which is unforgivable. I took a day off work to receive the delivery.”

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Posted 3 years ago

Hi Richard I have looked into this for you. I can see one of my colleagues has emailed FedEx for you to chase up the consignment once you have said you have received the item. See the email details below. 776688281751 External Inbox Alan Wadkins Toolstore Wed, Apr 27, 3:36 PM (5 days ago) to FedEx hi there Can I have an update on this one please? He was expecting it today many thanks We have only just received an email reply from FedEx on the 29th of April advising us that this had been delivered though I have spoken with the person in question and they had kept an eye on the consignment updates and seen it had been delivered the following day. We can only apologise it wasn`t delivered the previous day but sometimes these delays can occur which is something we can`t control I'm afraid once the parcel has left our building. Many thanks Martin

Posted 3 years ago

“In stock and delivery was great Thx”

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Posted 3 years ago

“I found the product I wanted cheaper by going directly to the company. I saw the company first of all on Amazon, however, after putting the product in the basket it had increased in price by about £25 within a few hours then the next day it was back to the original price. In the meantime I decided to go to the company’s own store directly and found the price about £5 lower than Amazon had it originally.I have no idea who changes the prices up and down then up again, probably an Amazon algorithm.”

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Posted 3 years ago

“Best price - super fast delivery”

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Posted 3 years ago

“All delivered on time. Stabila level is very good. The web description says it is machined, the 244 size is an exception and is not machined.”

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Posted 3 years ago

“I asked FedEx to deliver to a local collection point so that I could pick it up after hours. I have a text from them as below advising that I would be contacted when ready for pick-up. That hasn’t happened but I can see from the tracking delivery that it was delivered on Tuesday. The collection point are not interested unless I have a barcode.”

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Posted 3 years ago

Hi Gregor What you advise FedEx to do with your parcel is not something we see, to be honest with you. As the item wasn`t going to a pickup shop on your order it was going to a property this is not something we would no anything about. Regards Martin

Posted 3 years ago

“Equipment turned up on time and in perfect condition, very happy with Alan Wadkins, thanks.”

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Posted 3 years ago

“Great price for the Dremel I was ordering. And delivery was quick. All good!”

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Posted 3 years ago

“Had to replace my mafell guide rail and Alan Wadkins had a replacement for the best price and quick delivery, very happy”

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Posted 3 years ago

“Very disappointing. Ordered on-line, got an email to say payment had not gone through. I phoned up the next morning, to try and make payment and was put on hold. I hung up after 10 min. I phoned back again, before lunch, left my name and number to be called back. That was the last I heard from this company. I re ordered from another supplier that night.”

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Posted 3 years ago

Hi Frank Your order was refunded as the details provided on the order were not the correct details for where the card used was registered too, and without the correct details we are covered by our merchant bank, We did call you back regarding this but you didn`t answer as it was myself that ring you later in the afternoon. Regards Martin

Posted 3 years ago

“Superb service. Very fast delivery. Prices excellent. I will buy more from Alan Wadkins online store.”

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Posted 3 years ago

“Speedy delivery, excellent service from start to finish highly recommend”

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Posted 3 years ago

“Very good prices and fast delivery. Really recommended.”

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Posted 3 years ago

“Bought yesterday, just after lunch, arrived 24 hours later. Impressive service. I will use again.”

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Posted 3 years ago

Alan Wadkins Tool Store is rated 4.9 based on 4,911 reviews