Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake MewsGadbrook Park, Northwich
Rating: 4.75

4.8 Rating 566 Reviews

94 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.8

Based on 566 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

Write Your review

Tell us how Timberwise (UK) Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke to Ashley George-regional surveyor in Truro, Cornwall, he was so helpful. I needed advise on cracks appearing on the rendering of my property. He explained different reasons why this could happen. Which was very reassuring. I would highly recommend.”

Helpful Report

Hi Sue,Thank you so much for your fantastic 5-star review of Timberwise (UK) Ltd! We truly appreciate your feedback and are thrilled to hear about your positive experience with ourTimberwise. We'll be sure to pass your kind words on to Ashley.

“Timberwise were great! Customer service is excellent, price is reasonable and the whole experience was painless. Couldn’t recommend them enough!”

Helpful Report

Thanks for taking the time to leave a review - much appreciated.

“Ashley was extremely knowledgeable and helpful. Will definitely recommend.”

Helpful Report

Thansk you for taking the time to leave a review - much appreciated.

“Prompt, expert, friendly. Great service. Thank you Norman.”

Helpful Report

Thank you for leaving a review and the feedback on the service you recieved from Norman.

“The communication prior to the work being done made us feel at ease as we knew what to expect and how to prepare to streamline the work! When Norman, jack, Adrian and Justin came to damp proof the house and plaster the walls they made great progress daily, professional and always were polite and courteous through their time. Justin and Norman specifically gave us advice which demonstrated their expertise in their field which was much appreciated. After every working day they would put all their tools away neatly, tell us the schedule of working the day ahead and vacuumed maintaining the cleanliness as best they could which we found really respectful and appreciated it. Thank you so much for the great service.”

Helpful Report

Thanks for taking the time to leave a review and the fantastic feedback on the team.

“We want to record how incredibly amazing this company is. Dan Roderick was simply outstanding. Prompt, professional, extremely thorough, polite and friendly. Dan provided additional advice, answering numerous questions until he was certain we had everything we needed to make an informed choice. This exceeded our expectations by some margin. The DPC installation was carried out extremely quickly and professionally. We cannot recommend Dan, and the Timberwise team highly enough. Thank you”

Helpful Report

Thanks for taking the time to leave a review and the amazing feedback about Dan and the team. Very much appreciated.

“The whole end to end service from survey to quote, booking the works in and then having them carried out was so simple and easy. Lovely to talk to real people in this age of AI. Norman who carried out the work on the day was very considerate and diligent. This is the second time I’ve used their wood worm services ( different works) and id defiantly recommend them.”

Helpful Report

Thanks for taking the time to leave a review Helen. We will be sure to pass your kind words on to Norman and the team.

“We had a very efficient, friendly, knowledgeable surveyor come to assess our North Devon property, and then the damp proofing work was carried exactly as and when we agreed. Overall we were delighted (did have to prompt the office into sending the guarantee, but no problem at all). Thank you to he team.”

Helpful Report

Thank you for leaving a review of your experience - good to hear that you were happy with the work carried out.

“We’re still waiting for our survey in January but I have to say so far it’s been very efficient, we chose Timberwise as friends had recommended you”

Helpful Report

Thanks for taking the time to leave a review. If we can be of anymore help prior to your survey please do not hesitate to get in touch.

“All aspects of the service have been very friendly, informative well organised and done on time. This is a very professional service with really caring people at all levels. I would unreservedly recommend Timberwise. Many thanks George”

Helpful Report

Thanks for taking the time to leave a review and the kind words about your experience with the team - it is very much appreciated.

“This service has been extremely helpful and has demonstrated their quality and ability to surpass our expectations. Their workmen have exceeded our expectation by working with us and ahead of our agreed timelines. I would strongly suggest anyone requiring specialist in property care & preservation to contact them.”

Helpful Report

Many thanks for taking the time to leave a review and the feedback on the service we provided. It is very much appreciated.

“Recently had assistance regarding my rising damp. Mr Keith Wilcox was very professional and extremely helpful. He went way and above explaining the problems. I would also have no hesitation in recommending Timberwise, who were also very efficient, sending the appropriate person to solve my problems.”

Helpful Report

Thank you for taking the time to leave a review Christine and your kind words about your experience with Keith. Much appreciated.

“Really helpful survey by Ashley George (Timberwise Cornwall). Got all the answers I have been looking for for the last year about my damp problem. This company was recommended to me by another surveyor and I would definitely recommend.”

Helpful Report

Hi Linda- thanks for taking the time to review your experience with us. We're pleased to hear that Ashley was able to help you out with your damp problem and that you'd be happy to recommend us. We'll be sure to pass on the kind words to him!

“Excellent customer service. Efficient organisation, very friendly and helpful staff. Would definitely recommend.”

Helpful Report

Hi Ian- thanks for taking the time to review your experience with us! We're really pleased to hear that you were happy with our services and that you would recommend us!

“Excellent service from our engineer Jimmy - who realised that in order to complete our damp proofing job properly, it could not be completed in the day(as originally planned). Jimmy turned out on Saturday morning to finish the job - a 90 minute drive from his home. No additional charge from Timberwise.”

Helpful Report

Hi Richard- thanks for taking the time to review your experience with us. We're really glad to hear that you were happy with the service provided by Jimmy. We'll be sure to let him know your kind words!

“I’ve just witnessed something amazing… I’ve just witnessed something amazing .Gary Hart the Senior surveyor for Timberwise in Richmond SW15 6NP just came to assess my cellar, for which I had been previously quoted many thousands of pounds of work to prevent damp. He told me it was all dry, after checking with a very good professional damp meter, and all I needed was a humidifier or extractor fan to lower the humidity. There had previously been water ingress due to no drainpipes which has been sorted. The experience of meeting such an honest person was quite moving. I would throughly recommend his service, and I see from other reviews that the rest of the company is equally professional. A big thank you.”

Helpful Report

Hi Ferhat- thanks for taking the time to review your experience with us. We're so pleased to hear that you were happy with the level of service provided by Gary and that you would be happy to recommend us. We'll be sure to pass on the kind words to him!

“Fantastic from start to finnish, surveyor was great, on time very professional and explained everything in detail, very quick estimate. Workmen arrived on time , did a fantastic job,very clean and covered everything to protect floors etc. We were kept up to date by Sharon in the office ,as to who was coming and at what time. Great communication with Timberwise throughout. Would highly recommend , so nice to deal with a conscientious professional firm who do what they say they will.”

Helpful Report

Thanks for taking the time to leave a review Lesley and the great feedback on Sharon and the team. Much appreciated.

“The young lady I spoke to this morning was polite friendly and professional. She booked an appointment for me for the week after next for a survey on my basement which has a leak.”

Helpful Report

Thanks for taking the time to leave a review Pauline - much appreciated.

“I phoned Timberwise this morning feeling pretty desperate as I found dry rot in my house and am petrified that it may be very bad but I don't know if it is or what. A very helpful young lady said she would try to contact the surveyor which she did and has made an appointment for him to come next week. I hope I can stop shaking soon. Thank you for your help.”

Helpful Report

Thanks for leaving a review. I hope we put yours fears to rest with dry rot and if we can be of any further help we are only a phone call away.

“Gary Carty came round to our flat for a consultation relating to damp proofing our cellar. He was extremely knowledgeable and has helped us in understanding the root cause of our issue. He has also provided us with excellent practical advice on how to fix it which has been very helpful. I would thoroughly recommend his services and trust his opinion on anything damp proofing related.”

Helpful Report

Thanks for taking the time to leave a review Henry - much appreciated.

Timberwise (UK) Ltd is rated 4.8 based on 566 reviews