Tiles360 Ltd Reviews

Name: Tiles360 Ltd
Address: Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Sheffield
Rating: 4.68

4.7 Rating 934 Reviews

92 %

of reviewers recommend Tiles360 Ltd

4.7

Based on 934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Tiles360 Ltd:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!

Visit Website

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

Tiles360 Ltd 5 star review on 14th October 2025

Fiona H

Kate R

Tiles360 Ltd 5 star review on 14th September 2025

MR J D

322

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Giving one star because the lady who managed to sort out my order after it didn’t arrive three times was amazing. Would never order from you again would not recommend”

Helpful Report

Posted 4 years ago

We are so very sorry your order was so late. We tried our very best to get your tiles to you but unfortunately, your local depot closed for several days without notice to clear backlogs. We totally agree that the delivery service you received is not acceptable and have also put in a complaint to the delivery network.

Posted 4 years ago

“Tiles were faulty- company replaced them but delayed job by a week so we incurred extra cost of our plumbers time. Would not recommend”

Helpful Report

Posted 4 years ago

We are very sorry that faulty tiles were sent to you. Although we do quality check all tiles, there are rare occasions where some will slip through due to the nature of the tile. this was one of those occasions, unfortunately. Once the issue was highlighted to us by your plumber, we swiftly sent replacements for the project to be completed. We can only apologies again for any inconvenience this course you.

Posted 4 years ago

“The tiles are ok. Delivery was horrendous. Driver was rude and refused to help my wife, or even talk to her civilly. He dumped the tiles on the road and drove off leaving my wife to move them herself. Will not use again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are very sorry to hear that the delivery driver was rude and we will be looking into this with our delivery partners. With regards to the tiles being left on the roadside, we do state that all deliveries are to kerbside only. This is a standard delivery policy for all online tile retailers as orders are delivered via a palletised service. Also due to current COVID restrictions, it is important to maintain distance for the safety of our customers and the delivery drivers.

Posted 4 years ago

“Tiles arrived to the store in Crawley smashed to pieces no one from the store then called to let me know so I went along to collect. Once there it took the staff ages to find my order to then be told it was not fit for collection. I was told to call the Newcastle branch as it was a web order and they were amazing sent them to me the next day free of charge. Poor store quality control and poor customer service. Let’s hope when the tiles arrive for the second time they are ok!”

Helpful Report

Posted 5 years ago

***We are an online retailer only and do not have physical stores. Therefore this reviewer has mistaken us for another retailer when leaving this review****

Posted 4 years ago

“I will not recommend your company to anyone because just incase returning of item definitely zero chance of refund.”

Helpful Report

Posted 5 years ago

Thank you for your comments and we are sorry you felt the need to leave a negative review. As mentioned in all our correspondence to you, the tiles arrived back to us completely damaged and not in a saleable condition. Like all companies, we accept returns without question but we must be able to sell them to another customer in order to give a refund when they are returned. Your returned tiles were so damaged we had to put them in the skip. We sent you full details of returning tiles to us including strongly advising you to take a photo of the packaged tiles before they are collected by your chosen courier. This is advised so should damage occur during transit, you can make a claim from the courier you used. You told us you did not take any photos before the courier collected. Below are the photos we took of your tiles (and sent to you) to aid you in such a claim. Finally, we always recommend that a sample tile is purchased prior to placing an order so you can check the tile is exactly what you want so it avoids the need to return any tiles if they are not right for you.

Posted 5 years ago

“Not the tile I ordered”

Helpful Report

Posted 5 years ago

We are sorry to hear you received the wrong tile sample. It is very rare a sample is sent out wrong, but if this is the case, we rectify the issue immediately as we would have done in your situation

Posted 5 years ago

“Never received”

Helpful Report

Posted 5 years ago

Hi Gary, your samples were sent via Royal Mail on 3rd June and an email sent to you to say they had been shipped. We will contact you tomorrow to resolve the non-delivery.

Posted 5 years ago

Update: We have tried to contact you by phone and email to resolve the issue but have not heard back from you. Please contact us at your earliest convenience.

Posted 5 years ago

Tiles360 Ltd is rated 4.7 based on 934 reviews