Tiles360 Ltd Reviews

Name: Tiles360 Ltd
Address: Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Sheffield
Rating: 4.68

4.7 Rating 919 Reviews

92 %

of reviewers recommend Tiles360 Ltd

4.7

Based on 919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Tiles360 Ltd:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!

Visit Website

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

Tiles360 Ltd 5 star review on 14th October 2025

Fiona H

Kate R

Tiles360 Ltd 5 star review on 14th September 2025

MR J D

322

Anonymous

Anonymous // 01/01/2019

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“Great service. Had a small issue which was resolved quickly and with no hassle and I love the tiles!”

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Posted 11 months ago

“Beautiful tiles”

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Posted 11 months ago

“Love the tiles, great quality. Were delivered well packaged. No breaks. Would use tiles360 again. Very happy customer.”

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Posted 1 year ago

“Very happy with the tiles and the speed of delivery but the delivery cost is very expensive. I’m worried that I haven’t got enough tiles now and I don’t want to pay £35 for another delivery”

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Posted 1 year ago

Hi Rochelle, Thank you for taking the time to leave a review. If you find you do need to order more tiles please email our customer services who will be able to help. Kind Regards Team360

Posted 1 year ago

“Ordered these for bathroom and liked them so much ordered more for my kitchen. Quick and efficient service”

Tiles360 Ltd 5 star review on 12th September 2024

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Posted 1 year ago

“Excellent tiles perfect for my new kitchen.”

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Posted 1 year ago

“The tile sample was very nice and arrived swiftly but unfortunately it did arrive cracked in half. Although this may have been the carriers fault but perhaps maybe could use more padding when shipping.”

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Posted 1 year ago

“fast delivery, although took a day longer than I had originally booked but I assume this is due to the couriers.”

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Posted 1 year ago

“Ordered samples for bathroom from a number of suppliers Tiles360 delivered quickest and tiles packaged safely without excess Tiles excellent quality and are such a fantastic price Another supplier obviously has to cover the fancy sample boxes with their higher prices Based on the service given getting samples definitely ordering these Gemma tiles in white and green from Tiles360”

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Posted 1 year ago

“They were so helpful in getting the tiles to us on time, would highly recommend and will use again”

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Posted 1 year ago

“Fabulous service. The tiles I ordered are perfect, they were delivered quickly too. Faultless!”

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Posted 1 year ago

“Order and delivery process and choice tiles great, however response of Customer Services about 1 box with production fault in 4 out of 6 tiles is not customer centric as only thinks damage can be done by delivery. Response inflexible as would not acknowledge manufacturing fault. Then would not process a separate paid order for 4 sample tiles as spares. Advice - check every tile fully on day of delivery as they will cite T&C's (48hrs) for any issue. Would not use for a large order due to this issue.”

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Posted 1 year ago

Hi Sarah, thank you for your review. As discussed with yourself and one of our Customer Service Agents over email, we couldn't replace the damaged tiles almost two weeks after you received them. We are happy to replace any damages if you inform us within 48 hours of receiving the goods as you agreed to when accepting our T&C's. If this issue was a manufacturing fault we would have replaced the tiles straight away. Thanks Tiles360

Posted 1 year ago

“Wanted to update my 1920s fireplace turned to Tiles360 good website, quick turnaround arrived promptly and safely very happy”

Tiles360 Ltd 5 star review on 30th June 2024

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Posted 1 year ago

“This time is described as having navy in the design . It is in fact grey , so disappointing .”

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Posted 1 year ago

“Great product. When 24 tiles arrived broken from delivery I received 39 tiles the very next day. Great customer service and speed in dealing with issues.”

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Posted 1 year ago

“Bright these tiles for my courtyard garden Look lovely Very pleased”

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Posted 1 year ago

“Only ordered one for sample. Will be ordering full amount fir front porch steps.”

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Posted 1 year ago

“Unfortunately the tile sample was broken but l love the design and will be ordering some.”

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Posted 1 year ago

Hi Judith, we are sorry to hear your sample tile arrived damaged. Please get in touch and customer services will arrange a refund for you. We are glad you like the tile!

Posted 1 year ago

“Given totally the wrong tile had to accept paying for a small order and then you had that nerve to deduct a payment for return would not recommend you to anyone”

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Posted 1 year ago

Hi Thomas, Thank you for your review. We acknowledge your comments but your review is not entirely valid. First of all, You did not purchase a sample tile, which we advise all customers to do as this is the best way for people to see the tiles in person and make a more informed decision. Our customer service team helped with the delivery charges and refunded the charges straight away as you requested to collect the tiles. As a good will gesture on the day of collection you were given 2 FOC tiles, We were made aware by our supplier that you and your wife were not 100% sure about the tiles on that day but you decided to take the tiles anyway. And to finish when you asked to return the tiles, AGAIN as a good will gesture we did not deduct the cancellation charge of £35 from you because you asked to bring the tiles back in person. The charge you speak of for £2.50 is actually out of our hands and is a charge for using your card. Again we are sorry you felt you needed to leave a negative review but we feel we have been more than helpful and our customer services team has gone above and beyond for you Kind Regards Team 360

Posted 1 year ago

“Excellent quality of tiles! Super quick delivery! Overall really happy!!”

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Posted 1 year ago

Tiles360 Ltd is rated 4.7 based on 919 reviews