Tiles360 Ltd Reviews

Name: Tiles360 Ltd
Address: Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Sheffield
Rating: 4.68

4.7 Rating 919 Reviews

92 %

of reviewers recommend Tiles360 Ltd

4.7

Based on 919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Tiles360 Ltd:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!

Visit Website

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

Tiles360 Ltd 5 star review on 14th October 2025

Fiona H

Kate R

Tiles360 Ltd 5 star review on 14th September 2025

MR J D

322

Anonymous

Anonymous // 01/01/2019

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“Ordered a tile sample to check the color. Delivery company promised delivery on Monday but never came. Tuesday again promised but never came. Wednesday a different driver delivered but when opened, tile was in 3 pieces! Payment refunded but overall a poor and frustrating time-wasting experience.”

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Posted 2 years ago

We are sorry to know your tile sample was late and arrived broken. We do our very best to ensure samples are protected from damage but we are at the mercy of courier companies taking care of the parcel when it leaves us.

Posted 2 years ago

“Great service staff were great when we needed just 1 more box and arranged for us to collect the box of tiles so it would not hold up the job”

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Posted 2 years ago

“Wonderful service, really communicative and quick - I’d 100% recommend and would use again! Thank you 😊”

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Posted 2 years ago

“Very happy with the service, the tiles arrived when they were meant to and none were damaged.”

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Posted 2 years ago

“Superb company A1 Superb company A1 I was apprehensive given some of the previous negative reviews. However, my experience was nothing but superb from start to finish I came across them online. I rang their office where the phone was answered very quickly, dealt with a very manner able and efficient lady who answered all my questions. I went online, placed an order two days later. the tiles arrived exactly as described and exactly as per the online pictures. After unpacking the tiles, there was issue with four of them being damaged I rang the company the phone was answered by a friendly, polite lady who listened to my complaint asked that I email her pictures of the damaged tile which I did she looked at the pictures agreed with my complaint and sent a new packet of tiles which arrived the following day. - now that’s. what I call great customer service. I later found out that lady was a director of the company answering the phones I would highly recommend this company. What I would say, in relation to some of the review complaints I’ve seen is that not just for this company but for all online purchases check the terms and conditions of the company in particular check their returns policy and their delivery policy. If there is a 30 day return policy, then there’s no point trying to return tiles after that point equally if they have a fixed rate for delivery, there’s no point making a small order then moaning about the cost of delivery which will be relatively high”

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Posted 2 years ago

Thank you Paul for a wonderful review. It is nice to know our efforts are appreciated. I will pass on your comments to our director Kerry

Posted 2 years ago

“Fabulous customer service! My tiles arrived within a week, the delivery guy was really helpful. On unpacking the tiles I found 6 to be broken, I took a picture of the broken tiles and emailed it over to Tiles360 - 8 replacement tiles arrived a couple of days later! I am really impressed with this company and will definitely use them again. Many thanks!”

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Posted 2 years ago

“good quality tile, have not had the opportunity to lay it yet, but it looks and feels right”

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Posted 2 years ago

“good quality tile, have not had the opportunity to lay it yet, but it looks and feels right”

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Posted 2 years ago

“Exactly as described”

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Posted 2 years ago

“they have just been installed and look absolutely fantastic”

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Posted 2 years ago

“Sample service very quick.”

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Posted 2 years ago

“Arrived on time, very good quality, delivery service excellent, thank you chris”

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Posted 2 years ago

“Lovely range of tiles. Great quality. Company highly recommended.”

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Posted 2 years ago

“excellent delivery tiles and service”

Tiles360 Ltd 5 star review on 15th February 2023

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Posted 2 years ago

“Great tiles availabile no where else, quickly and efficently dispatched with updates to arrival. Great service.”

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Posted 2 years ago

“Good service and delivery”

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Posted 2 years ago

“Lovely tiles but made an order with the recommended 10% extra and still ran out. Then had to pay for a pallette delivery for 1 box of tiles. They refunded the small purchase charge but was still an added cost I didn't need.”

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Posted 2 years ago

Thank you for taking the time to add a review. We are sorry to learn you didn't have enough tiles to finish the project on your first order. Yes, we do recommend adding an extra 10% but that is based on the square meterage you are purchasing and have input into the website. If your measurements are slightly out and depending on the layout pattern the 10% extra may not be enough. As an example, if you are doing a herringbone pattern, there is much more wastage and you need at least 20% more tiles than the SQM area measured.

Posted 2 years ago

“I needed a sample tile to match the paint colour in our new bathroom. Tiles 360 supplied the sample quickly and it was packed well. I ordered two options for the cobalt blue which were very different.”

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Posted 2 years ago

“A good experience for us, Tiles360 were willing to send a few sample tiles instead of just one, of a tile range with multiple colours of blue in it. Very helpful in making our decision. Would have liked an option on the website to choose multiple samples IF the tiles have such a colour variation. Had to do three separate orders.”

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Posted 2 years ago

“Prompt delivery and good price for quality.”

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Posted 2 years ago

Tiles360 Ltd is rated 4.7 based on 919 reviews