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TH March & Co. Limited Reviews

4.9 Rating 289 Reviews

99 %

of reviewers recommend TH March & Co. Limited

Company Reviews

4.9

Based on 289 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About TH March & Co. Limited:

Trusted insurance advisors since 1887, it is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that's where customers feel they need us the most.

We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.

Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.

Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.

We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it: take a look at what customers are saying about us here. Visit our website now and talk to us about how we can help you!

Visit Website

Phone:

01822 855555

Email:

insurance@thmarch.co.uk

Location:

10-12, Ely Place, London
EC1N 6RY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my first time dealing with the claims department and I have to say it’s been a breeze so far! Charlotte has been extremely prompt and has a superb manner.”

Posted 9 hours ago

“Easy to work with”

Posted 1 day ago

“First time I have used TH March and spoke to Kay today super friendly and helpful. I hope I never need to ring them for a claim but judging by the other reviews it sounds like a painless experience.”

Posted 1 week ago

“I have been with TH March for a few years now and can honestly say the service which I have received from them has been painless. The level of support is one of the best compared to other insurance companies I have dealt with in the past.”

Posted 2 weeks ago

“I always hated talking to insurance companies till I dealt with TH March, real people on the phone and just honestly a pleasant experience every time with staff who are fantastic. If you want a hassle free experience and fair treatment by a patient customer service team use them. Can't praise them enough!”

Posted 1 month ago

Dear Robert Thank you so much for your outstanding 5-star rating of TH March. Your kind words mean the world to the team here. We are delighted to have changed your opinion on insurance companies. You certainly do get to talk to real people here, but we are doubly delighted to hear you say that not only are we fair and patient (as you should expect!) but you find it a pleasant experience every time you get in touch. It's our aim to provide hassle-free service, so your comments on this helps validate our commitment. Thank you for taking the time to provide such high praise. Kind regards Nat at TH March

Posted 2 hours ago

“I lost my wedding ring - big stress! TH March were brilliant and I couldn't recommend them enough. Issue was sorted quickly and efficiently. First class service.”

Posted 1 month ago

Dear Finlay Thank you for taking the time to rate TH March with 5 stars. We are pleased you felt that our team was able to assist you quickly, efficiently and brilliantly when you faced the stress of losing your wedding ring. It is comments like yours that support our commitment to providing first-class service. We are delighted that you had a positive experience with us under difficult circumstances, and we appreciate your recommendation. Kind regards Nat at TH March

Posted 2 hours ago

“We've been insured with T H March for five years and have been very happy with their services. We recently had to make a claim to repair some vintage jewellery, and it was processed quickly and efficiently. Highly recommended!”

Posted 1 month ago

Dear Allison Thank you for your fantastic 5-star rating of TH March. We appreciate your kind words and recommendation. It is great to hear that we have made you happy so far over these last five years as our customer, and long may this continue. We are delighted that when you needed us during a claim, you found the service speedy and efficient, and your item looks wonderful once more. We appreciate you taking the time to provide your feedback. Kind regards Nat at TH March

Posted 3 hours ago

“A very efficient process to settle our claim Great personal service and prompt action We have used March and Co for many years and continue to recommend them to our friends as they are a first class organisation”

Posted 1 month ago

Dear Roger Thank you for your exceptional 5-star rating of TH March. We sincerely appreciate your kind words and support. We are pleased to hear that our services have provided you with a very efficient process to settle your claim. Our team takes great pride in delivering great personal service and prompt action to our valued customers, so your feedback certainly validates that. Your continued loyalty and recommendation mean the world to us (as does your view that we are a first class organisation!). Thank you for taking the time to provide this feedback. Kind regards Nat at TH March

Posted 3 hours ago

“TH March have been efficient and fair.”

Posted 1 month ago

Dear Miss Howard We appreciate you taking the time to provide your feedback on your recent experience with TH March and are pleased you felt us to be efficient and fair. Thank you very much for the 4 star review. Kind regards Nat at TH March

Posted 4 hours ago

“Fast and efficient”

Posted 2 months ago

Dear Don At TH March, we strive to provide an efficient service to our customers, and the bonus to us is when customers also find this speedy. Your kind words about your recent experience with us are a validation of the team's efforts. Thank you for taking the time to provide this 5 star feedback. Kind regards Nat at TH March

Posted 4 hours ago

“T.H.March made a horrible and stressful situation so much easier and I cannot thank them enough for the time and hard work they put in. Absolutely outstanding.”

Posted 2 months ago

Thank you to Romark Jewellers for taking the time to provide feedback about their recent experience with TH March. We are pleased that we were able to make life easier in your difficult and stressful situation. Your gratitude for the team's time and hard work is most kind, and we are glad we were able to be there for you when you needed us. We appreciate your 5 star feedback. Kind regards Nat at TH March

Posted 4 hours ago

“Kym was very pleasant and patient in helping me insure my watch, explaining the terms etc. in an understanding way, which I much appreciate.”

Posted 2 months ago

Dear Michael Thank you for taking the time to leave us a 5-star rating; Kym and the team were delighted with your feedback. It's always nice to hear when customers appreciate the pleasant and patient manner of the team here. Kym and the team's abilities in explaining terms and conditions in an understanding way is something we work hard on and take pride in, so we are pleased it was appreciated and it aided you insuring your watch. Thank you once again for your feedback and for choosing TH March. Kind regards Nat at TH March

Posted 2 months ago

“Very helpful customer service. I unfortunately needed to make a claim when the stone came out of my wife’s engagement ring. TH March & Co made the process easy to understand and handled my claim very quickly.”

Posted 3 months ago

Dear Steven We greatly appreciate you taking the time to provide your feedback on your recent experience making an insurance claim. It's important to us that customers find the process easy, easy to understand and that they feel their claim is dealt with swiftly too so it is always great to hear our team delivering on this so well that the customer takes the time to write a lovely review like this. We're glad we were able to be there to help when you needed us and that your claim was resolved to your satisfaction. Thank you for your 5 star rating. Kind regards Nat at TH March

Posted 3 months ago

“Hi team! I just wanted to let you know about the UNREAL service I have just received from one of you jewellery staff members, Kay! Honestly, the conversation we just had has made my day! PLEASE GIVE THE GIRL SOME PRAISE!!! Fully explained the journey and process to me, her manner towards the conversation was professional and friendly and we pretty much laughed the whole time! The feeling of putting the phone down being made to feel completely at ease is THE BEST FEELING! Kay - thank you so much for turning my Friday into a Friday-YAY! Thanks team! Gina & my new fiancée Beth 🥰”

Posted 3 months ago

Dear Gina & Beth Oh my goodness, thank you so much for your awesome feedback and many congratulations on your engagement! We really appreciate you taking the time to tell us about your experience arranging jewellery insurance with TH March. We're thrilled to hear that we made your day, and that you felt Kay provided you with a service you have given high praise as "unreal"! It's important to us that customers are made to feel at ease, they understand the process and that our team are always professional and friendly, so to hear that not only have the team delivered with their usual high standards but they raised a smile and laugh too makes us super happy. We'll be sure to give Kay the praise she deserves and share your feedback with the whole team. Thank you for taking the time to write this 5 star rating. Kind regards Nat at TH March

Posted 3 months ago

“We were in the unfortunate position whereby we needed to rely on insurance to claim for a lost/stolen ring. We were able to easily submit a claim online and within 24 hours, able to speak to someone to confirm a few extra details and then within a couple of days we had confirmation that the insurance would cover our claim. They were always incredibly helpful, super understanding of the stressful situation and were able to arrange payment with our jewellers without the need for us to do anything. Couldn't praise TH March more.”

Posted 4 months ago

Dear Ryan Thank you for taking the time to tell us about your recent experience dealing with our claims team. It's great to hear you found our online claim form facility easy and that you appreciated being able to talk to a human afterwards. It sounds like the team were able to ensure a swift outcome for you. It's nice to hear praise for the team's helpful and understanding manner, which must have helped during what was a difficult time for you, and likewise our process of dealing directly with the jeweller for payment and taking that extra step out of the equation and burden off your shoulders. Once again, we thank you for your generous praise, and for taking the time to write a 5 star rating on us. Kind regards Nat at TH March

Posted 3 months ago

“My fiancée lost her engagement ring and immediately contacted TH March. The service was seamless and hassle-free with the replacement ring received in a matter of weeks. Special thanks to Charlotte & Michelle for helping us so swiftly.”

Posted 4 months ago

Dear Dele We are delighted to see you were happy with the seamless and hassle-free claim experience with us and pleased your fiancée now has a replacement for this precious item. It's so important to us at TH March that we are there for our customers when they need us, and that during a claim we can make this as worry-free as possible. It was lovely to see the special mention about the team helping so swiftly, we know the team were thrilled to see your kind feedback. Thank you for taking the time to provide your 5 star rating. Kind regards Nat at TH March

Posted 3 months ago

“I lost my engagement ring and straight away contacted the police and TH March. They were so quick to respond and I had my replacement ring within a few weeks! Can’t recommend them enough, my new ring is the exact same and I love it! Thank you TH March!”

Posted 4 months ago

Dear Victoria Thank you so much for your amazing 5-star rating. It's nice to hear that you were pleased with the team's speed of responses and that you've had your precious item replaced so quickly, and especially pleasing that you feel happy that it matches your original one perfectly. We'll be sure to pass your feedback on to the team, and we hope that we can continue to be of service to you. Thank you for your recommendation, and for taking the time to provide your feedback. Kind regards Nat at TH March

Posted 3 months ago

“Very easy to engage with, seamless claims experience, happy to recommend for specialist insurance.”

Posted 4 months ago

Dear Paul Thank you for taking the time to let us know your feedback on your recent claim experience. We're delighted you found this seamless; it's really important to us here at TH March that it is hassle-free when customers need us during a claim. We appreciate your 5 star feedback and your comment that you would be happy recommending us. Kind regards Nat at TH March

Posted 3 months ago

“The whole claims process with TH March has been seamless and problem free. They have been extremely quick in responding to and paying claims. Would absolutely recommend TH March.”

Posted 4 months ago

Dear Nicky It is so pleasing to hear your comments about your claim experience being seamless and extremely quick and responsive. We'll pass your feedback on to the team, who strive to achieve this outcome every time and will appreciate your words. Thank you for recommending TH March and for taking the time to write a 5 star review. Kind regards Nat at TH March

Posted 4 months ago

“Amazing service from start to finish. Couldn’t be happier with the outcome.”

Posted 4 months ago

Dear Rodney Thank you for taking the time to give us your feedback and 5 star rating. We cannot ask for better accolades than to hear a customer saying their experience with us is amazing from start to finish. It is vital to us that we are here for our customers when they need us and it is great to hear you could not be happier with your outcome. We will be sure to pass your feedback on to the team. Kind regards Nat at TH March

Posted 4 months ago

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TH March & Co. Limited is rated 4.9 based on 289 reviews