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TH March & Co. Limited Reviews

4.9 Rating 297 Reviews

99 %

of reviewers recommend TH March & Co. Limited

Company Reviews

4.9

Based on 297 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About TH March & Co. Limited:

Trusted insurance advisors since 1887, it is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that's where customers feel they need us the most.

We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.

Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.

Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.

We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it: take a look at what customers are saying about us here. Visit our website now and talk to us about how we can help you!

Visit Website

Phone:

01822 855555

Email:

insurance@thmarch.co.uk

Location:

10-12, Ely Place, London
EC1N 6RY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick efficient and friendly handling of the claim”

Posted 1 year ago

Dear Peter We appreciate you taking the time to leave us this positive 5 star review. Thank you for sharing your comments about the quick, efficient and friendly claims experience. Kind regards Rebecca at THM

Posted 1 year ago

“1st Class customer service, we have never claimed from any insurance company until now. we expected lots of hassle and expected the worst when the diamond went missing from my ring. However, the whole process with TH March from the beginning to the end was professional and straight forward, and pain free, the claim was processed swiftly. We have ordered the replacement item and are grateful for their compassion, understanding and hassle-free approach to enable this to happen. Highly recommended thanks for installing our confidence in insurance companies after hearing so many dreadful stories we certainly chose the right company to do business with. Would highly recommend TH March to anyone and will definitely use their services again in the future.”

Posted 1 year ago

Dear Rebecca We are sorry to hear about your missing diamond and we hope that you have found comfort after processing your claim. We appreciate the recognition of our professional, swift and pain-free service when dealing with your claim and are very pleased you found our team first class, with their compassionate and understanding approach. We like to reassure our customers that their claims experience with us will be hassle-free and straightforward, especially at such a distressing time, and feedback like yours certainly helps to provide others with confidence in TH March - thank you. Obviously we are incredibly delighted we were able to provide you with new confidence in insurance now, following your experience. Thank you for the 5 star review and recommendation. Kind regards Rebecca at THM

Posted 1 year ago

“First Class service all the way. Very prompt and the claim was handled in record time. I have used TH March for over 5 years now. Thank you for your professionalism.”

Posted 1 year ago

Dear Bledi Thank you for leaving us this amazing 5 star review. We are grateful for your trust in our service for over 5 years! We are very pleased that you found our service was first class, professional and handled in record time. We strive to give customers dedicated support during a claim. Kind regards Rebecca at THM

Posted 1 year ago

“Our claim was a little different in that it was an unexplained loss uncovered when my father had passed away and were sorting his belongings. Mum is obviously distraught that we cannot find three family heirloom, one piece being the last thing dad brought her. They were not especially valuable and given the circumstances it could have been a different outcome. However, we explained the full circumstances to Michelle Hayward who dealt with this professionally and promptly. Within a day or so a positive decision was made, without fuss and with great compassion. Yes we needed to complete some forms and report it to a claims loss company. But that was simple to do and totally understandable. Would I recommend TH March, Yes. Do i usually leave feedback Rarely.”

Posted 1 year ago

Dear Shaun We are sorry to hear about the loss of your precious items at such a difficult time. Thank you for taking the time to leave this detailed review of your claim experience with us. It is nice to hear that you found Michelle professional and prompt in her responses and you felt that we dealt with your claim with compassion and without fuss. This is exactly our intention each time we deal with claims and we have let the team know about your kind words. We appreciate you taking the time out to write a 5 star review and for the recommendation. Kind regards Nat at THM

Posted 1 year ago

“Oliver was extremely helpful , polite , professional and very prompt to attend to my claim. It is very easy to deal with T H March and I would recommend them anytime. Thank you Oliver”

Posted 1 year ago

Dear Subo Thank you for leaving us a 5 star review, we are grateful that you took the time to leave this feedback. We are very pleased to hear that Oliver was extremely helpful and polite and that you found your claims experience with him to be prompt and professional. We will let Oliver know what you had to say about him. Thank you for recognising our efforts to ensure that our customers have a very easy experience with us and thank you for the recommendation. Kind regards Rebecca at THM

Posted 1 year ago

“Very good service. No problem with my jewellery claim. Would definitely recommend.”

Posted 1 year ago

Dear Karen Thank you so much for the 5 star review and the recommendation. We strive to ensure that customers experience no problems with their claims so we are delighted to know you felt this was the case and that you found our service to be very good. Kind regards Rebecca at THM

Posted 1 year ago

“Great service, very easy to renew policies. I had to make a claim recently and the process has been very straightforward. It only took about 3 days form submitting the claim form to my claim being approved. Everyone whom I dealt with (mostly Oliver I) has been very responsive and kept me up to date on progress. Highly recommended!”

Posted 1 year ago

Dear Damian Thank you for taking the time to share your positive insurance renewal and claims experience. We are happy to hear that you felt the claims process was straightforward and that our staff was very responsive and delivered a great service. We will let Oliver know about your great feedback! Thank you for the recommendation and 5 star review, we really appreciate it. Kind regards Rebecca at THM

Posted 1 year ago

“I was devastated when my Rolex watch was damaged when abroad.THMarch went above and beyond to honour my claim and administer a repair immediately.Brilliant customer service and l am delighted to have my watch back in my possession duly repaired.”

Posted 1 year ago

Dear Carol Thank you for taking the time to share your claim experience with others. We are pleased that you felt our team went above and beyond dealing with your claim and getting a repair sorted immediately. We are delighted to hear that you found our team provided brilliant customer service. We are grateful for your 5 star review – thank you! Kind regards Rebecca at THM

Posted 1 year ago

“Great staff very helpful and sympathetic my issue was resolved quick there was no issues whatsoever would highly recommend”

Posted 1 year ago

Dear Kirstine It's great to hear you highly recommending our service and that you felt we were helpful and sympathetic, resolving your issues quickly when you really needed us. Thank you for the 5 star review. Kind regards Nat at THM

Posted 1 year ago

“Chelsea was an amazing person to deal with Great service”

Posted 1 year ago

Dear Vix Thank you for taking the time to write about your experience arranging your insurance with TH March; we're delighted to hear you find our service great. We'll let Chelsea know your lovely feedback about her. Thank you for the 5 star review. Kind regards Nat at THM

Posted 1 year ago

“Staff at T H March were very helpful in dealing with emergency cover after the storms early in the year. Recently I had to make a claim for water damage to garage ceiling and this was also handled promptly and professionally.”

Posted 1 year ago

Dear Mrs Longman Thank you for taking the time to write about your claim experience for others to read about. We are pleased to hear you found the team here very helpful when you needed them, and that you find claims are dealt with promptly and professionally. We are grateful for your 5 star feedback. Kind regards Nat at THM

Posted 1 year ago

“A very efficient and helpful team made what was a difficult time, much easier. They also understood that sometimes things can take quite a lot of time to resolve and were happy to wait for me.”

Posted 1 year ago

Dear Helen It's so great to hear that we were able to be there for you when you needed us, and you felt that our very efficient and helpful team here helped to make a difficult time easier. Thank you for taking the time to write a 5 star review. Kind regards Nat at THM

Posted 1 year ago

“The service I received from TH March when I made a claim was good and very prompt. They told me what I needed to do and made a decision quickly. I am very happy with the service I received.”

Posted 1 year ago

Dear Catherine We are pleased to hear we were able to be there for you when you needed us during a claim, and that you were happy with the service and found this very prompt. Thank you for taking the time to write a 5 star review. Kind regards Nat at THM

Posted 1 year ago

“Excellent customer service and an easy aims process.”

Posted 1 year ago

Dear Joanne It's great to hear about your claim experience with TH March, and that you found this process easy and our service excellent. Thank you for taking the time to write a 5 star review. Kind regards Nat at THM

Posted 1 year ago

“Very friendly staff and efficient service.”

Posted 1 year ago

Dear Mr & Mrs Cheeseman We appreciate you taking the time to write a review on our service, and pleased you find our staff very friendly and the service efficient. It's great to hear positive affirmations that we are there to support our customers when they need us. Thank you for the 5 star feedback. Kind regards Nat at THM

Posted 1 year ago

“Fast and professional service”

Posted 1 year ago

Dear Ian Thank you for taking the time to write a review on the service you experienced with us. We are pleased we were able to be there for you when you needed us and that you found us fast and professional. We appreciate the 5 stars. Kind regards Nat at THM

Posted 1 year ago

“Amazing service fast and easy”

Posted 1 year ago

Dear Donalim We are pleased you found the service amazing, fast and easy. Thank you for taking the time to write a 5 star review on your experience. Kind regards Nat at THM

Posted 1 year ago

“I was very pleased and impressed by the way the company very quickly responded in a very helpful way to my claim for damage to my wife’s ring and liaised with my chosen jeweller to repair it and settle the claim! Top marks and many thanks to them !”

Posted 1 year ago

Dear Mr Newham Thank you taking the time to write about your claim experience. We are really pleased that you were impressed with how we dealt with your claim and that you found our quick responses and method of liaising with the jeweller for you helpful. We appreciate the 5 stars. Kind regards Nat at THM

Posted 1 year ago

“Well, what a great company to deal with, very responsive, efficient and so helpful. I would definitely recommend T H March.”

Posted 1 year ago

Dear Mrs Brown We were delighted to read your lovely review about your experience of our service. We are so pleased you find us a great company to deal with, and that you feel we are very responsive, efficient and helpful. We really do try hard to be there to support our customers, especially when they need us the most. It is great to hear you would recommend us. Thank you for taking the time to provide your 5 star feedback. Kind regards Nat at THM

Posted 1 year ago

“Everyone I spoke to was very pleasant and very helpful. Put my mind at ease in deciding to insure my necklace with TH March. The approach they provided was more reassuring than other companies I got quotes for.”

Posted 1 year ago

Dear Stephanie Thank you for taking the time to write such a nice review about the team and the service you experienced when purchasing your insurance. It is lovely to hear that you felt everyone was very pleasant and very helpful, and especially so to hear that they helped put your mind at ease in protecting your precious item. Many thanks for the 5 stars. Kind regards Nat at THM

Posted 1 year ago

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TH March & Co. Limited is rated 4.9 based on 297 reviews