TH March & Co. Limited Reviews

Name: TH March & Co. Limited
Address: Salisbury House, 29 Finsbury Circus, Unit FC.475-477, London, London
Rating: 4.92

4.9 Rating 438 Reviews

99 %

of reviewers recommend TH March & Co. Limited

4.9

Based on 438 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About TH March & Co. Limited:

Trusted insurance advisors since 1887, it is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that's where customers feel they need us the most.

We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.

Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.

Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.

We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it: take a look at what customers are saying about us here. Visit our website now and talk to us about how we can help you!

Visit Website

Phone:

01822 855555

Email:

insurance@thmarch.co.uk

Location:

Salisbury House, 29 Finsbury Circus,
Unit FC.475-477,
London
London
EC2M 5QQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely professional, Quick and very helpful”

Helpful Report

Posted 1 year ago

Dear Adil Thank you for taking the time to provide your feedback on your experience of our service here at TH March. We wanted to thank you for your 5 stars and comments about the extremely professional, quick and helpful team. Please do not hesitate to contact us if we can be of service to you again in future. Kind regards Nat at TH March

Posted 1 year ago

“Very good customer service and efficiency”

Helpful Report

Posted 1 year ago

Dear Sarah We wanted to thank you for taking the time provide feedback on the service you received from us here at TH March. It's great to hear you appreciated our very good customer service and efficiency, and the team wish to thank you for your 5 star review. Kind regards Nat at TH March

Posted 1 year ago

“Quick & efficient. They settle up with the jeweller direct”

Helpful Report

Posted 1 year ago

Dear Julie Thank you for taking the time to write a review on your claim. We like to make life easier for our customers by having the ability to settle the claim directly with the jeweller for you, so are pleased you found this a positive experience along with the team's speed and efficiency. We wanted to let you know we appreciate your 5 star review and are here to help whenever you need us. Kind regards Nat at TH March

Posted 1 year ago

“From initial contact through to acceptance of claim and dealing direct with my jeweller, all handled professionally and smoothly. Highly recommend.”

Helpful Report

Posted 1 year ago

Dear Jean Thank you for taking the time to write a review on your claim experience. We are delighted you would highly recommend TH March, and pleased that the team's professional and smooth handling of your whole claim directly with the jeweller meant this was a positive experience for you. The team thanks you for the 5 stars. We are here for you should you need any help in future. Kind regards Nat at TH March

Posted 1 year ago

“TH March & Co have been absolutely fantastic. They dealt with my claim efficiently, contacted me when they said they would, authorised the work required within 24hrs of receiving the quote and paid the jeweller directly for the repair. I could not have asked for anything more from my insurance company - thank you!”

Helpful Report

Posted 1 year ago

Dear Heather Thank you so much for taking the time to tell us about your experience during your claim. The team were delighted to hear your comments about them being absolutely fantastic! The team work hard to ensure they do what they promise and contact when they say they will, so that customers feel their claims are dealt with efficiently and promptly. We're so pleased you felt this was your experience. They strive to have insurers pay claims as quickly as possible and to make this as easy as possible for the customer, so it's really great to know that they were able to authorise the necessary repairs within 24 hours of receiving the quote and directly paid the jeweller for that repair so all that was left for you to do was be reunited with your precious item. We appreciate your 5 star review. Kind regards Nat at TH March

Posted 1 year ago

“The best thing I did for myself was have thmarch as my insurers! I lost the stone on my ring and was in an absolute mess. The team in thmarch made it super quick and easy to deal with. When asked to fill out the form they give, i wasnt sure about some of the questions however one call to them and they’d sit there and help me out untill the form was complete. I couldn't recommend this company enough! So so happy with the the service they provided! Everyone i spoke to were very kind, professional and competent.”

Helpful Report

Posted 1 year ago

Dear Sami We are delighted that you feel having TH March as your insurers is the best thing you did for yourself, what a compliment. We're glad that we were able to assist you during such a stressful situation, and that you felt we made it super quick and easy. Our fantastic team here work hard to ensure customers feel supported during a claim, so it's nice to hear your example of being personally guided through the form. Thank you for recommending us. We're also grateful for your comments on the kindness, professionalism, and competency from everyone you spoke to and will be sure to pass your words on to the teams here. Thank you for taking the time to share your positive experience, and for the 5 stars. Kind regards Nat at TH March

Posted 1 year ago

“I have used TH March to insure my jewellery for in excess of 10 years and never needed to make a claim. The first time I have had been a very positive experience with the process being extremely smooth during a distressing time. Thank you TH March.”

Helpful Report

Posted 1 year ago

Dear Paul Thank you for your loyalty for all these years and for your 5-star rating of TH March. We are dedicated to providing a positive experience during a claim, and try to ensure it can be as smooth as possible for the customer, so it is rewarding to receive comments confirming this. We're glad we were able to support you when you needed us. We appreciate you taking the time to give us your feedback. Kind regards Nat at TH March

Posted 1 year ago

“Very supportive staff for a distressing loss of sentimental items. Handled sensitively and efficiently.”

Helpful Report

Posted 1 year ago

Dear Kris We appreciate you taking the time to provide your feedback on your recent claim experience. We're glad that we were able to be there for you during this distressing time, and that you felt you were supported sensitively and efficiently. Thank you for the 5 stars, which we will be sure to pass on to the team. Kind regards Nat at TH March

Posted 1 year ago

“Really good experience, dealt directly to jeweller.”

Helpful Report

Posted 1 year ago

Dear Alison Thank you for taking the time to provide your feedback on your recent positive experience with us. We are pleased we were able to make it easy for you to deal with your jeweller. We appreciate your 5 star review. Kind regards Nat at TH March

Posted 1 year ago

“Efficient service dealing with helpful people . Refunded money promptly”

Helpful Report

Posted 1 year ago

Dear Frances We appreciate your feedback and 5 star review. Kind regards Nat at TH March

Posted 1 year ago

“I’ve used TH March & Co to insure my jewellery for many years now and recently needed to make a claim. Duana made the process easy and straightforward, I would highly recommend.”

Helpful Report

Posted 1 year ago

Dear Hayley Thank you for your wonderful 5-star rating and for choosing TH March to insure your jewellery. We greatly appreciate your trust and loyalty as a valued customer for many years. Duana takes pride in providing exceptional service throughout the claims service, so it is fantastic to hear you felt she made the claims process easy and straightforward for you. We will be sure to pass on your kind words to her. Thank you again for taking the time to provide feedback, and for your recommendation. Kind regards Nat at TH March

Posted 1 year ago

“TH March settled my claim when I accidentally washed my watch in the washing machine-now my watch is in full working order-Thank you so much!”

Helpful Report

Posted 1 year ago

Dear Paola Thank you for taking the time to provide your feedback on your recent claim experience. We're pleased your watch is now in full working order and appreciate your 5 star review. Kind regards Nat at TH March

Posted 1 year ago

“Fast and efficient. I was able to sort out repairs on my ring and TH March made the claim process very easy for me.”

Helpful Report

Posted 1 year ago

Dear Shiyan Thank you for taking the time to provide your feedback on your recent claim experience. We're delighted you felt we made the claim process very easy for you. We work hard to try and ensure a straightforward and hassle free experience for our customers. It's great to hear you felt it was fast and efficient for you too, and glad you sorted out the repairs satisfactorily on your precious item. We appreciate your 5 star review. Kind regards Nat at TH March

Posted 1 year ago

“I unfortunately needed to make a claim for some damage but this was handled really easily and processed within 24 hours.”

Helpful Report

Posted 1 year ago

Dear Justine We are grateful for your feedback about your recent claim experience. Our goal is to provide efficient and hassle-free service, so it is good to hear that you found the experience easy. We're delighted that your claim was resolved to your satisfaction within 24 hours. Thank you for your 5 star review. Kind regards Nat at TH March

Posted 1 year ago

“Super efficient and quick service. Understanding claims handlers who understood the product and cover in place. Very smooth process”

Helpful Report

Posted 1 year ago

Dear Joe We greatly appreciate your feedback on your recent claim experience. We are delighted that you appreciated the team's super efficient and quick service and very smooth process. Our dedicated claims handlers work diligently to provide an exceptional experience to our valued customers like you, so it is very rewarding to hear comments like yours. One of TH March's values is putting customers first and a big part of this is listening and understanding our customers and their needs, so it is fantastic to hear you feel that this is exactly the support you received. We are pleased we were there for you when you needed us and look forward to serving you in the future. Thank you for your 5 star review. Kind regards Nat at TH March

Posted 1 year ago

“TH March resolved my claim speedily. I have been insuring with them for many years, and my claim was dealt with efficiently and very speedily. I would highly recommend them to anybody insuring watches and jewellery.”

Helpful Report

Posted 1 year ago

Dear Paola Thank you for choosing TH March as your insurance provider for many years. We appreciate your loyalty and trust in our services. We are delighted that you felt your claim was resolved very speedily and efficiently: exactly as the team here strive to do. It is great to hear you would highly recommend us, and we thank you for your 5 star feedback. Kind regards Nat at TH March

Posted 1 year ago

“Very happy with speedy service from TH March. Corressponded quickly with ourselves and the jewellery company.”

Helpful Report

Posted 1 year ago

Dear Andrea Thank you for your positive feedback following your recent experience with the team here at TH March. It is great to hear that you are very happy with the speedy service provided by the team. They always strive to respond quickly and efficiently to customers and ensure a smooth experience between all parties involved, so it is rewarding to see this reflected in your comments. We are glad to have been of service when you needed us, and thank you for providing your 5 star feedback. Kind regards Nat at TH March

Posted 1 year ago

“As a new customer I found the telephone support very helpful and the documentation is clear.”

Helpful Report

Posted 1 year ago

Dear Nicholas It's great to hear you had such a positive experience throughout your recent interactions with us arranging your insurance as a new customer. We are pleased that you appreciated our very helpful telephone support. It's vital that our customers understand the products they are purchasing, and we are always looking at ways to make our processes and documents as pain free and clear as possible, so your comments abour our clear documentation means a lot. Thank you for choosing TH March and for taking the time to provide your 5 star review. Kind regards Nat at TH March

Posted 1 year ago

“All I can say is that you get what you pay for. Professional and polite. They have always been incredibly helpful and take the time to understand the issue at hand. Everything we are looking for in an insurance company giving us the confidence we require.”

Helpful Report

Posted 1 year ago

Dear Howard Thank you so much for your glowing 5-star rating of TH March. We greatly appreciate you taking the time to share your experience. We are delighted that you appreciated the professional and polite service from our committed teams here, and to hear you have always found them incredibly helpful. One of our company values is that we look for solutions, and a major part of this is enjoying helping our customers find answers to their issues and questions. To do that, it is important that we understand you - our customer and whatever you may be trying to solve - so it is great to see that you feel we do take the time to do this. It means the world to us that you feel TH March are everything you are looking for when it comes to insurance. We are pleased to provide the confidence and peace of mind you need and strive to continue to maintain these high standards. Kind regards Nat at TH March

Posted 1 year ago

“Great customer service.”

Helpful Report

Posted 1 year ago

Dear Laura We appreciate you taking the time to provide your feedback both here and directly to the team. Great customer service is at the heart of everything we do, and it's fantastic to hear that it made a difference for you. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. Thank you for your 5 star review. Kind regards Nat at TH March

Posted 1 year ago

TH March & Co. Limited is rated 4.9 based on 438 reviews