The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,195 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,195 reviews

Shipping & Delivery
Delivery Methods	Postal Service

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was lovely to find this shop online, selling all wool. Good price and prompt service. Easy to order. Very pleased.”

Helpful Report

Posted 5 years ago

“Very helpful when I had a question about a particular replacement wool, and then sent my order quickly. Definitely use this company again.”

Helpful Report

Posted 5 years ago

“Prompt delivery.”

Helpful Report

Posted 5 years ago

“I ordered to different types of wool from the company both were outstanding quantity the price very competitive. My order was delivered on time and packaged well. I will most definitely be placing another order.”

Helpful Report

Posted 5 years ago

“This is my second order from the wool factory. The wool is absolutely great. Really good quality. I love the range of different colours. The service and delivery is very quick. When I get near to the end of this lot, I will be ordering again. Thank you.”

Helpful Report

Posted 5 years ago

“The wool arrived quickly and is good quality”

Helpful Report

Posted 5 years ago

“There yarn is very good value and they were polite and helpful when I emailed them.”

Helpful Report

Posted 5 years ago

“Good choice of wool and great service”

Helpful Report

Posted 5 years ago

“Wool is fab! But delivery shocking! Took over ten days! So am very disappointed as there was no communication from yourselves and I had to chase the order myself. My reason for using you was because I live at lincs coast for part of the year and I have been a previous customer , I felt I needed to support my local businesses. Try to reduce delivery times or communicate with customer it will make people much happier. We want you to do well! So all the best for the future. Regards Mary Hagin”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. Unfortunately orders are taking longer to arrive than usual, we can only apologise about this. We are trying our utmost to get orders dispatched as quickly as possible in these difficult times. We do state on our website that delivery is taking longer than usual. Please see here: https://www.thewoolfactory.co.uk/delivery-info-3-w.asp Unfortunately Royal Mail are under a huge amount of pressure and once an order leaves us it is in the hands of Royal Mail to deliver. They are facing staff shortages, huge demand and a number of restrictions due to covid. We are trying to operate the best we can and we are sure Royal Mail are trying to deliver as quickly as they can.

Posted 5 years ago

“Fantastic quality and service I use this shop regularly and will continue to thank you for the very fast deliveries I have had”

Helpful Report

Posted 5 years ago

“Fantastic value. Well packed & lovely wool.”

Helpful Report

Posted 5 years ago

“They have wide range of products and I have been very happy with the ones I have used. Now I have moved and can no longer go to the stall in Mablethorpe market (lockdown permitting} have ordered online and received wool quickly and have been more than satisfied with their service.”

Helpful Report

Posted 5 years ago

“Brilliant service, I make blankets and prem baby items but have not been out since March! Thanks to the lovely staff at Alford I can carry on knitting!!thank you xx”

Helpful Report

Posted 5 years ago

“My favourite knitting website. A huge choice of yarns and colours, good quality, very reasonable prices, prompt delivery and excellent customer service.”

Helpful Report

Posted 5 years ago

“Very happy with the value of wool. Will definitely buy wool from you again”

Helpful Report

Posted 5 years ago

“Easy to use sight, great value add prompt service. Some of the larger online shops need to follow your example! Highly recommend.”

Helpful Report

Posted 5 years ago

“Very easy to order, kept me informed when products were ready to post.”

The Wool Factory Ltd 5 star review on 26th November 2020

Helpful Report

Posted 5 years ago

“The product was great and very soft as I am knitting Christmas toys. It did take longer to arrive under the circumstances with COVID about. Cannot wait to use all lovely colours. Thank you wool factory.”

Helpful Report

Posted 5 years ago

“I ordered some wool from the wool factory. It came very quickly during lockdown. I would recommend using this website. In fact I’m going to order some more .”

Helpful Report

Posted 5 years ago

“THANK YOU SO MUCH. EVEN DURING THIS PANDEMIC YOU HAVE BEEN WONDERFUL. THE WOOL ARRIVED SO FAST, SO HAPPY WITH YOUR SERVICE. LOVELY WOOL AND JUST THE COLOR I HAD BEEN LOOKING FOR. THANK YOU AGAIN.”

Helpful Report

Posted 5 years ago

The Wool Factory Ltd is rated 4.9 based on 9,195 reviews