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Isle of Wight Tomatoes Reviews

4.8 Rating 2,999 Reviews

94 %

of reviewers recommend Isle of Wight Tomatoes

Company Reviews

Product Reviews

4.8

Based on 2,999 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Isle of Wight Tomatoes 5 star review on 2nd November 2023

Isle of Wight Tomatoes 5 star review on 29th July 2023

Siobhan Simpson

Isle of Wight Tomatoes 5 star review on 29th July 2023

Siobhan Simpson

Isle of Wight Tomatoes 5 star review on 2nd November 2022

Isle of Wight Tomatoes 5 star review on 2nd November 2022

Isle of Wight Tomatoes 5 star review on 24th September 2022

Isle of Wight Tomatoes 5 star review on 19th September 2022

192

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic produce but the website Is glitchy and difficult to use. I had to place my order by phone in the end which went ok but would have preferred to complete the order online.”

Posted 1 year ago

“My order was promptly delivered and well packed. The tomato selection was good but we ordered organic tomatoes and the box was not labelled organic which is not correct. I was told this was due to labelling issue. Last time this happened it was due to the wrong box being sent. I would have scored this very good (5 stars) apart from this. It is important that goods are correctly labelled.”

Posted 1 year ago

“I was quite disappointed when I received my order as several of the tomatoes were squashed and unusable and several more were very soft. I have been purchasing your tomatoes through the year via Ocado and have been raving about them to everyone so you can imagine my disappointment. However this will not stop me purchasing them in the future as I always say Isle of Wight tomato are the best.”

Posted 1 year ago

“Good products but consistently for one reason or another delivery takes longer than advertised and or expected. Typically 10 - 14 days. If this was to change it would be 4-5 stars”

Posted 1 year ago

“Fresh tomatoes are brilliant, puttanesca sauce is dreadful, far too thin, tasteless with too few olives and capers. Pickled tomato relish ok but not worth the price as budget supermarket equivalent is superior.”

Posted 1 year ago

Thank you so much for your feedback, we're sorry to hear of your disappointment. in our puttanesca sauce. We will be sure to pass this on to the team.

Posted 1 year ago

“I was disappointed with the selection no very large tomatoes and I thought overall flavour was lacking”

Posted 1 year ago

Thank you for your message, we are sorry for any disappointment, can I ask if you reached out to our customer service team about this as they would love to help?

Posted 1 year ago

“I received my order and unfortunately quite a few of the tomatoes were damaged. I contacted them by email but have not had a reply. I called them and they said they would come back to me but this was over a week ago and still nothing. Previously I had really good service from them so this is a bit disappointing.”

Posted 1 year ago

Hi Sarah, so sorry to hear this - somebody will be in touch very soon to resolve this for you!

Posted 1 year ago

“Tomatoes arrived very overripe. Most of them were cherry tomatoes not the big and juicy ones i was expecting.”

Posted 1 year ago

Hi Luiza, sorry to hear that you were disappointed with your order. Our tomatoes are naturally soft varieties and often appear very ripe but in fact last for days! Perhaps our mixed heritage beefsteak box is the box for you? Please feel free to reach out to our customer service team who would love to help you find the perfect box.

Posted 1 year ago

“Had an issue with my delivery not sure who’s fault it was but DPD eventually delivered at close to 10pm at night. Tomatoes were terrible, squashed, split, and generally not in a good way, rang tomato stall and have to say they were very apologetic and refunded me. I would probably say it was likely to be DPD fault as not been good recently delivering to me. But I try to give a good explanation of my experience. Would use tomato stall again as the condiments were very good,”

Posted 1 year ago

Quality and service is important to us, and we really appreciate you getting in touch and giving us the opportunity to correct this. We're so sorry that your experience was a disappointing one and want to thank you for your honest review. We hope that your future orders will be up to our usual standards!

Posted 1 year ago

“Very disappointed. Last year I had wonderful tomatoes but this year my first heritage box was dominated by yellow tomatoes and no big red ones . I took this up and the next box, photograph attached was not much better. Sad, because I love your tomatoes”

Isle of Wight Tomatoes 3 star review on 17th July 2022

Posted 1 year ago

Hi Jenny, sorry to hear that you were disappointed. Perhaps our mixed family box would be a better fit for you if the red tomatoes are what you are looking for?

Posted 1 year ago

“Had 2 orders from them, sadly had squashed produce, first time was aubergine and 2nd time tomatoes which some were very soft. Still enjoy them just seems transportation by courier ruins them”

Posted 1 year ago

Quality and service is important to us, and we really appreciate you getting in touch and letting us know. Can I ask if you reached out to our customer service team about this as they would love to help in any situation like this! We are always looking at ways we can improve our packaging to ensure that the tomatoes arrive safely.

Posted 1 year ago

“I was very happy with the taste of your tomato but unfortunately 3 of the big ones were very badly damaged and 2 more smaller ones bruised.so I’m now getting heritage tomatoes from my local market.the rest of my order from you all lasted well and I was very pleased with them”

Posted 1 year ago

Thank you for your message, we are sorry for any disappointment, our customer service team are there to resolve any issues - can I ask if you got in touch as they would love to help?

Posted 1 year ago

“Sadly, my last delivery was well below the usual standard of The Tomato Stall. About a third of the tomatoes were bruised and split, leaking into the disintegrating box. I was able to cook with them, but I order fresh tomatoes for the pleasure of eating them in salads. Secondly, I was not sent the usual email estimating the time of arrival, meaning they sat in the midday sun until I happened to go to the door for a different delivery. I shall order again as the produce is usually fresh and tasty, and the jars of sauces are delicious, but I hope the next delivery will be better than this one.”

Posted 1 year ago

We are sorry to learn that your recent order has arrived not looking its best, can I ask if you have been in touch with our customer service team as they would love to resolve this for you?

Posted 1 year ago

“Delivery was timely & products as advertised. But it was disappointing that at least half the tomatoes were already soft when I got them so passing their prime. A few of the firmer small ones tasted lovely & sweet, only needing a pinch of salt, but otherwise tomatoes were bland. I get better ones (although not as wide a selection) at Costco.”

Posted 1 year ago

Thank you for your message, we are sorry for any disappointment, can I ask if you have been in touch with our customer service team as they would love to help you?

Posted 1 year ago

“I was disappointed with my last order as the box of mixed cherry/plum went over (soggy/rotten) far quicker than expected ie just a few days. I buy your tomatoes now from M&S which taste fantastic & last well over a week.”

Posted 1 year ago

We are sorry to learn that your recent order has arrived not looking its best, can I ask if you got in touch with our customer service team as they would love to resolve this for you.

Posted 1 year ago

“I have had lots of boxes in the past but cancelled my order after just 2 this year - most of the produce was very soft, some already a little mouldy and its simply too much to pay for something which gets thrown away before you have chance to use it. Really disappointed as I would love to support a business like this”

Posted 1 year ago

Hi Jane, so sorry to hear of your disappointment. Can I ask if you reached out to our customer service team as they would have loved to have put this right for you?

Posted 1 year ago

“The choice of tomatoes and culinary items are great ,my one whinge is that often the tomatoes on arrival are split and too soft . The tomato balsamic vinegar is the best thing EVER. Could drink it it’s so divine.”

Posted 1 year ago

Thank you for taking the time to share your feedback with us – our team love to hear what our customers think about us. If you ever receive any damages please do reach out to our customer service team who will be happy to help!

Posted 1 year ago

“As much as I love The Tomato Stall, unfortunately the last two orders have been underwhelming. I ordered a box of San Arentino tomatoes (roughly six in a box) and each time at least two are already overripe and starting to go mouldy. Same with the 1.5kg box of mixed - the cherry tomatoes, in particular the orange ones, arrived squishy and wrinkly. I’ll give them one more try even though they don’t seem to sell their delicious Shakshuka sauce any more….”

Posted 1 year ago

Hi Emma, we are sorry for any disappointment! Can I ask if you have been in touch with our customer service team as they would love to put this right for you? Great to hear that you love our Shakshuka sauce, you'll find it in the our cooks range category on our website!

Posted 1 year ago

“Don't travel very well we have persevered and continued to re-order......... KUMATO are very good however Mixed Tigers have come twice now very very soft and some unusable,”

Posted 1 year ago

Hi Paul, Sorry to hear that you have had some damage. Thank you for your feedback. We have recently discontinued our tiger tomato box as they were not arriving in the condition we would like.

Posted 1 year ago

“The tomato’s where ok ! It would have been better if they were more firmer (harder then soft ) Tomato’s could have been a lot better if they had not been running around in the delivery van nearly all day my order did not arrive until around 4-30 pm ish ?? That’s DPD”

Posted 1 year ago

Quality and service is important to us, and we really appreciate your feedback. Our heritage tomatoes are naturally soft but we would recommend our pick and mix boxes for a firmer crunch.

Posted 1 year ago

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Isle of Wight Tomatoes is rated 4.8 based on 2,999 reviews