The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality and delivered on the date requested”

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“Excellent. Found them on the Internet after Amazon sent the wrong product 3 times! Says it all, shop small and get brilliant service. Thank you 😊”

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“My plant arrived bigger and healthier than I ever expected. I bought it as a present for my mum who sadly passed away before I could give it to her. So now my little plant has pride of place in my lounge as a permanent memorial to my mum. I love the plant school too as it means I can keep my plant healthy.”

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“Plant received in excellent condition and the packaging was fantastic”

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“very good from start to finish”

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“Had a minor issue with my order but James and the team were super quick to fix it! Amazing customer service, and the plants are absolutely gorgeous. Could not recommend The Stem enough :)”

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“Beautiful plants, received in excellent condition.”

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“First time I’ve used The Stem and I would certainly buy from them again. Really good information on their website. Plenty of updates with my order which arrived beautifully packaged. The plant is a present and is just as showed in the picture - perfect.”

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“Great customer service! Fast shipping and of course lovely plants”

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“Ordered a fig tree on friday with expected delivery on tuesday and it turned up on .... tuesday. Beautiful plant and packaged accordingly.”

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“Ordered a lovely cheese plant and it arrived on time with no delays and the plant itself was perfect! Even better and larger than I had expected considering I’d ordered the smallest/cheapest option, was also very well packaged. Very impressed! Would definitely order again!”

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“My Christmas tree arrived on the day I requested. It is of very good value and condition. Thank you to The Stem.”

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“My second order with Stem. Plants arrived on time, beautiful, excellent condition and well packaged. I am very happy with them.”

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“10/10 recommend. I get all my plants and pots from the Stem!”

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“My plant came looking almost exactly like the picture which is pretty rare when I order plants on line. It looks great and seems to be in top condition. Delivered on day as booked.”

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“Excellent service, lovely plants and pots - alround excellent.”

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“great service!!!”

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“Really pleased with the service from The Stem. This was the first time that I had ordered anything from them and I am very impressed. The plant (Snake Plant) was really well packaged, with clear care instructions and it arrived very quickly. The plant is now in my bathroom and looks lovely. Thank you.”

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“So far we’ve bought four plants in total and they have all been amazing! Definitely recommend!”

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“Wonderful service! My plants were delivered during the coldest cold snap in 122 years and one of them was frozen. I messaged the team and was given a refund for the frozen one, no questions asked. I’ll definitely order again…when it’s a bit warmer!”

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The Stem is rated 4.9 based on 4,918 reviews