The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery, plants arrived in amazing condition, will definitely be buying from here again”

Helpful Report

“Great website. Easy to choose what I wanted. Superbly packaged, delivered promptly by DHL and looks great. I'll definitely be recommending The Stem to others.”

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“This plant was a gift and I have been so amazed by how beautiful it is. Would definitely purchase a plant from The Stem.”

The Stem 5 star review on 22nd February 2023

Helpful Report

“Love love love my plants and their gorgeous pots. The choosing of houseplants was brilliantly set up - perfect for non-experts. And the experience of adding a pot while you're picking your plant made the pairing perfect.”

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“The houseplant arrived on the predicted day, very well packaged and in good health! I can't fault The Stem at all - excellent customer service. Recommended.”

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“It’s my second time in ordering plants from The Stem since discovering the joy of keeping plants. I really trust the company in selecting and delivering super quality plants all from the comfort of my home. Already planning what to order next. Healthy plants delivered and really good sizes too. The plants were protected and packaged very well during transportation. Great communication with the carrier so I knew the time window that they were going to be delivered. The team at The Stem are very quick in responding to emails. Will definitely use the company again and I’m recommending them to others. A huge thank you to everyone as my flat looks fabulous with all of this greenery.”

The Stem 5 star review on 20th February 2023

Helpful Report

“The plants were very well packaged & are extremely healthy & a good size very good value for money. I am very pleased”

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“Easy delivery and flexible time frames, caring and communicative staff, quality plants :)”

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“Brilliant service. Plants in great condition”

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“The plants arrived in good condition, good packaging and the pots selected were a lovely quality”

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“Arrived on time in good condition”

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“I recently purchased three plants from The Stem, they arrived on time and in perfect condition! I was sceptical about ordering plants online as previously when I ordered from other stores my plants arrived damaged and in awful condition. 10/10 for The Stem - I love the mission and concept behind the company”

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“I've ordered from The Stem numerous times, and have always had a positive experience. My plants were delivered on time, packaged neatly, and had been cared for. A real gem.”

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“Beautiful healthy plant, as described and very competitive price compared to online and garden centres. It was delivered quickly with good communication. Will be confident shopping with the Stem again.”

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“Very pleased with my plants and pots. Packaging ensures nothing gets damaged and we had a great sword fight with the bamboo sticks.”

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“Great service and product”

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“Beautiful plant, packaged well and arrived in good condition. Made a great present.”

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“This is the second time I order from you and I am impressed with the quality of the freshness of the plants, well packed, I am satisfied and I recommend it!!! 🌱😍”

The Stem 5 star review on 18th February 2023

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“Plants arrived quickly and were packaged really well, all looking very healthy and happy. I was missing a plant from the order but the team have sent me out a replacement straight away. I’m so impressed with the service that I’ve since bought another plant from them!”

Helpful Report

“Nice healthy plant delivered exactly when requested and well packed. Ordered a gift, now I want one haha”

Helpful Report

The Stem is rated 4.9 based on 4,918 reviews