Name: Social Cat
Rating: 4.73

“A lot of low effort videos in exchange for product.”

Posted 2 weeks ago

Thank you for your feedback, Ross. I'm sorry to hear that you felt the videos you received lacked the effort expected. We strive to connect brands with creators who provide valuable, authentic content. Please know that we are continuously working to improve the quality of creator content on our platform. Your feedback is vital in helping us enhance the experience for everyone involved. If there’s anything specific you’d like to discuss further, feel free to reach out. Warm regards, Team Social Cat

Posted 1 week ago

“The fact that we paying $200 a month for subscription and there is 0 protection from fraudulent and unreliable creators is quite disturbing.”

Helpful Report

Posted 1 month ago

Hey Yovi, If you recall, we've added a discount for your next subscription as well as two free matches to make up for the one you lost. We also removed the creator, as we do with any that are brought to our attention for violating contracts. Whilst we can't be responsible for every creators' behaviour on the platform- we do take pride in having discussions like we had with you to come to resolutions- which you accepted at the time. If you're still not happy, feel free to email us to discuss, we're here to help!

Posted 4 weeks ago

“As further using the platform I found that the influencers don’t respond after receiving products and etc. social kat doesn’t have any form of protection for the brands. So if an influencer received their product and doesn’t follow through social kat won’t reimburse you for products or time waisted. This is my last time using the platform.”

Helpful Report

Posted 1 month ago

Thank you for your review, Ayanna. I'm sorry to hear that your experience on the platform didn't meet your expectations. We understand how frustrating it is when influencers do not follow through. While we strive to connect brands with responsible creators, we acknowledge that issues can arise. We do remove any creators who do not post content as soon as they are reported to us. As we are a platform, rather than a management agency, we do not have oversight over each step of the process so you will need to email us to report this. It's important to set expectations accordingly and decide whether you need a more full service option. Unfortunately that just simply isn't possible at our price point. Having said that - we do not accept this behaviour and will always remove creators and replace matches for you in these cases (as long as you can let us know when this occurs) If you’d like to discuss this further, please reach out to us directly on hello@thesocialcat.com We're here to help!

Posted 1 month ago

“Unfortunately, this campaign turned out to be a waste of both time and money. Out of the three creators we engaged: • One still has not delivered any content, even after receiving the product. • The second went significantly off-script, resulting in material that is not usable for the brand. • The third creator, while providing quality content, has not generated any sales. Additionally, there is no effective mechanism to hold these creators accountable to the original agreement. Moving forward, we’ll need to rethink how we structure and enforce our creator partnerships.”

Helpful Report

Posted 1 month ago

Thank you for sharing your thoughts, Rick. We sincerely apologize for the challenges you faced with the campaign. We understand how crucial accountability is in these partnerships. Your feedback is invaluable as we look to improve our platform and processes. We will take your insights into consideration as we work on enhancing our creator collaboration framework. We're committed to ensuring a better experience for our users moving forward. If there's anything else you'd like to discuss or suggest, please feel free to reach out.

Posted 1 month ago

“I was not empressed for the cost”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Jennifer. I'm sorry to hear that you felt the cost didn't reflect the value received. We understand that every business has unique needs and expectations. Your input is essential as we strive to improve the platform and ensure it meets the diverse demands of our users. If you have any specific suggestions on how we can enhance your experience, please reach out to us at hello@thesocialcat.com. We appreciate your insights!

Posted 1 month ago

“The trial period was too short, and I found the platform confusing—especially if you need support. I appreciated the contract feature, but many influencers didn’t match how they presented themselves on their pages. I had plans to run additional campaigns using the subscription, but couldn’t figure out how, even after reaching out to support. Ultimately, I’ve decided to cancel.”

Helpful Report

Posted 2 months ago

Thank you for sharing your thoughts, Dominique. I’m sorry to hear that you found the trial period too short , however please bear in mind- the trial is not designed to be a period for you to get content back, 7 days simply isn't enough time for this. Usually a creator won't have even received the product in this time. Having said that- you can still (even when you've canceled) access the content once the creators have published this on the platform and it's yours for life to use as you wish. The free trial is a valuable opportunity for your brand to determine if Social Cat aligns with your needs. While you can fully use the platform and collaborate with creators, receiving content within this timeframe is not the standard, so it's important to set expectations accordingly.

Posted 1 month ago

“I engaged 3 influencers as a test to see if it would help my sales. One did a nice and thorough package opening and used the product. One just posted a picture that was hard to see the product and I don't know what the 3rd one did. Collectively they had some 60,000 followeres but I didn't see any sales increase in the weeks following my test. Maybe my product isn't right for the 25-40 fashion hungry followers or maybe it is.”

Helpful Report

Posted 2 months ago

Thank you for your review, Craig! 🌟 The 7 day free trial is a valuable opportunity for your brand to determine if Social Cat aligns with your needs. While you can fully use the platform and collaborate with creators, receiving content within this timeframe is not the standard, so I'm very happy you've had some great results already! Don't forget- you own the usage rights to the video you liked so can use this for your own marketing, socials etc in future too. Also don't forget you can always log back in (even without a subscription) and see what that third creator has come up for you in the meantime! (Might be some absolutely amazing content waiting in your inbox!)

Posted 1 month ago

“They are looking for cheap ugc creators who would do it for less. They actually force you to lower your price by trying to convince you that others charge less.”

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Posted 3 months ago

Thank you for sharing your thoughts, Seda. I understand your concerns, I'm entirely not sure who you're referring to with anyone dictating pricing though? We don't set compensation and definitely do not communicate around this to you at all. We encourage you to do different things (such as Meta verify and be quick to respond etc) in order to RAISE your collaboration amount, we would never advise to lower this. We appreciate your insights and will continue to work on improving the experience for both creators and brands alike. If you have any further suggestions, please don't hesitate to reach out!

Posted 3 months ago

“I wish I would’ve had a better experience with this platform but am glad I did not waste $100 paying for this. The creators do not hold up their end of the deal and content does not get posted by the deadline. I am out of products and money with no real hope of recourse which is tragic. Only three creators did their job as promised of five. I sent all items as promised and items delivered within 2-3 days with influencers confirming they received items. I have had better luck reaching out to influencers on my own for collaboration. Don’t waste your time or money.”

Helpful Report

Posted 5 months ago

Thank you for sharing your feedback. I’m truly sorry to hear about your experience, and I completely understand how frustrating it must be when expectations are not met. Please know that we take these matters very seriously. We have a process in place to address situations like this. Once the posting deadline has passed, creators receive a series of automated reminder emails. If they remain unresponsive or fail to fulfill their commitments, they risk being banned from our platform to ensure such instances don’t happen to other brands in the future. It’s also important to note that challenges like this are unfortunately common across the influencer marketing industry. While we strive to make the process as seamless as possible, we recognize that some collaborations may not meet expectations, and we are always looking for ways to improve this. We value your input and are committed to making this right. If you'd like, we can review your account and explore ways to ensure a better experience moving forward. Please don’t hesitate to reach out with any questions or additional concerns—we’re here to help!

Posted 4 months ago

“The concept of Social Cat is great and I thought it will save me time and efforts to find influencers to collaborate with. The reality is, influencers take forever to reply if they even do. Some influencers received the product and disappeared. And all but a couple didn't even read or follow campaign details and their posts didn't align with the campaign at all. Waste of time, money and effort.”

Helpful Report

Posted 6 months ago

Thank you for sharing your honest feedback about your experience with Social Cat. We’re truly sorry to hear that some collaborations didn’t meet your expectations. While we do our best to facilitate connections and carefully vet each creator, we cannot oversee every aspect of the collaboration or guarantee the professionalism of every individual. To address issues like unresponsiveness or failure to meet campaign expectations, we have processes in place, including automatic reminder emails for creators whose posting dates have passed. If creators remain unresponsive or fail to fulfill their commitments, we take appropriate action, which may include banning them from our platform to ensure better experiences moving forward. If there’s anything we can do to assist you further or if you’d like to share additional details, please don’t hesitate to reach out.

Posted 5 months ago

“The influencers are not held accountable. You make a contract and they do as they wish on their time line. The contract means nothing. We shipped product and received nothing. Social cat has a long ways to go for improvments before this service will be a viable service.”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience, Lee. I'm really sorry to hear about the issues you've encountered. While we strive to facilitate connections and thoroughly vet each creator, it's important to note we can't oversee every aspect of the collaborations or vouch for everyone's professionalism. However, please know that we take this matter seriously, which is why we have a process in place that automatically sends a series of reminder emails to creators once the posting date has passed. If they remain unresponsive or fail to fulfill their collaborations, it may result in their being banned from our platform to prevent similar situations in the future. 🙏

Posted 6 months ago

“There is videos in my content library that I’ve never seen because they will not play nor allow you to save them. It is very difficult for brands to view content made for their company on Social Cat. Social cat is an amazing concept for content creators and brands but the website could use a ton of work.”

Helpful Report

Posted 1 year ago

Dan, thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced. You encountered a technical glitch which our team is currently working on fixing. In the meantime, we have shared all the requested content with you to help further. We will stay in touch to provide any necessary assistance and ensure that your experience with us is as positive as possible. Please do not hesitate to reach out to us.

Posted 1 year ago

“There are a few things of note to pay attention to: Positives A) Out of the interactions I've had so far, there are a few that were very pleasant and easy to work with. The content was great for one of them and I'm awaiting the others. B) I like that you can scroll and find influencers profiles that are a good match for you and love that you can mix and match what you are looking for.; C) I like the contracts feature. It helps to keep things clear when working with an influencer. Negatives: 1) The messaging system is pretty awful. I've had numerous issues with miscommunication with influencers. I've even had relationships disintegrate because they were overwhelmed by the jumbled messages they received as a result of the system making a mess of what I was writing. And you are sort of forced to write multiple messages because the template icon blocks the screen so you can't completely see what you are writing. It's incredibly infuriating. 2) I'm a little turned off by how many influencers apply to your campaign and then expect to be paid after they agreed to an affiiliate relationship. That is incredibly irritating. I feel like a paid campaign should be earned after building a good relationship, but a lot of the ones that I have interacted with wanted to do the bare minimum and acted like they were doing you a favor. 3) There's no clear support system if you run into problems. I've had someone basically cancel a contract for an incredibly frivolous reason and essentially walk away with the goods. I couldn't reach anyone at Social Cat and I'm worried that because I am not paying the top memberships (still want to evaluate the brand before I make a commitment) that I will not get a response from the team. But there is a CLEAR absence on the platform of anyone working for the company. The billing system is a well oiled machine, but you can't get anyone on the horn if someone runs away with your merchandise. I'm pretty concerned about this as I feel it leaves brands vulnerable to some kind of scams. It is heavily influencing my decision as to whether I want to stay with the platform or not. I'm waiting to see how some of the content I received performs in sales before I make my final decision.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your valuable feedback, Eduardo. We sincerely appreciate your input, as it helps us improve our platform and ensure a better experience for all our users. Please know that we are actively working on improving Social Cat and will consider all of your feedback. We are sorry to hear about the disappointing experiences you had with some creators who expected payment despite agreeing to a different offer. In such situations, you can replace the collaborations and leave an honest review. This way, you can collaborate with another creator who is more aligned with your brand. Once again, we appreciate your feedback and apologize for any frustrations or concerns you have experienced. We will be emailing you to address your concerns and help you further. Thank you for your continued support. 🙏

Posted 1 year ago

“Mind blowingly expensive. Bugs in the platform. Dismissive customer service (until you point out the obvious with screen shots). You have to pay creators outside of the platform (this could potentially lead to problems). For anyone considering using SC - costs involved for a small business = £178 per month PLUS creator fee's - this can range from £50 to anything you want, the norm seems to be £50 to £150.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us, Gavin. We truly appreciate your input and apologize for any issues you may have experienced. We understand budget constraints, particularly for small businesses, but we are still one of the most affordable platforms on the market. Our team will be reaching out via email to gather more feedback and work towards addressing any concerns you may have. Please know that we are here to help in any way we can.

Posted 1 year ago

“The brand partnerships are not the greatest and quite a few of the brands I have worked with have been super rude”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your valuable feedback, Destanee. We truly appreciate hearing from our users, and your input helps us improve our platform and services. We apologize if you had any negative experiences with some of the brands. We strive to maintain positive relationships with all of our community, and we stand ready to help you along the way if any challenges arise. Please feel free to contact our support team at any time - we are always happy to help.

Posted 1 year ago

“I think you guys should have a better vetting process for these influencers. So far I have collabed with 4 and they were all a flop. I’ve been waiting for a couple others to upload and I feel like I’m just throwing money out the window with this website.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us, Saleh. We are sorry to hear that you have faced some challenges while collaborating with some of our creators. We understand the importance of successful collaborations for our users and we are sorry for any disappointment. We would like to assure you that we manually vet each creator and continuously work on improving our system. Recently, we have added the Meta integration as an extra security measure to enhance our procedures further. We are committed to providing our users with a high standard of quality service and are always looking for ways to improve. We have also sent you an email to address your concerns and ensure that they are resolved.🙏

Posted 1 year ago

“There are some serious flaws that were pointed out to the support team and basucally ignored. When I see change to the operation then I am glad to amned the review.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us, Michael. Our support team has reached out to gather more feedback and address any concerns you might have. Please know that we value your experience on the platform and want to ensure that it is a positive one!

Posted 1 year ago

“Just a facilitator. Does very little to hold their influencers accountable. They submit whatever they want even if they agreed to different. Wasted a lot of time chasing their influencers down. Then when I canceled my membership, I couldn't even finish working with influencers from the previous month. Social Cat just cuts you off, unless you keep paying, even though you already paid. Not worth it, there are better platforms.”

Helpful Report

Posted 1 year ago

We appreciate your feedback, David, and we're sorry to hear about any frustrations you've encountered. Your experience is important to us, and we'd like to understand more about the specific issues you faced. Our team will be reaching out to you via email to discuss and address your concerns. 🙏

Posted 1 year ago

“I was truly disappointed with the influencers. They received the products and did not post at the appropriate time. One girl made a video and she did not even wet her skin before applying the scrub. it looked awful. When I told her she just said oh yeah I forgot about that. It showed my product in the MOST unflattering way. This whole thing is a waste of time unless you are paying you should just take gifting off the menu.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, and we appreciate your input, Keywanda. We apologize for the disappointment you experienced with some of the influencers you collaborated with. It's essential to us that your collaborations are successful and represent your brand positively. We're continuously working to enhance the user experience, and your feedback is valuable in this process. We'll be reaching out via email to address your concerns directly. We understand the importance of a smooth collaboration process and are committed to making your future experiences more positive.

Posted 1 year ago

“Not enough creators on the platform to provide for a variety of niches. 90% of opportunities are irrelevant to travel. I will not continue to pay the high price for such poor service”

Helpful Report

Posted 1 year ago

We appreciate your feedback, Dallan, and are sorry you've encountered difficulties finding creators aligned with your niche. Your experience is important to us, and we'd like to work with you to improve it. We'll email you shortly to discuss your concerns in more detail and explore how we can better meet your expectations. Thank you for bringing this to our attention.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Social Cat Reviews