Name: Social Cat
Rating: 4.72

“Unfortunately, Social Cat was an expensive disappointment for our brand. Finding quality creators was incredibly difficult, and the overall caliber of content was much lower than expected. One creator ghosted after receiving our product, and another submitted content that wasn't usable. We had far better results finding creators ourselves through direct outreach. Customer service was also nonexistent—I contacted support with a subscription question and never received a reply. Overall, it wasn't worth the time or money.”

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Posted 3 weeks ago

“Platform needs improvements around what content creators it hires, most of them take the product and never post or post something so rushed just to get it over with. Overall bad experience”

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Posted 3 weeks ago

“I did not receive any promotion”

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Posted 3 weeks ago

“Social Kat does not care about the influencers at all, because companies are paying to use their service, they get the priority even when the company is in the wrong! Customer service took no accountability and kept pushing me to communicate with a brand who was unresponsive, and would not help me fix the problem of my paused account.”

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Posted 1 month ago

“Can't even enforce the contract!!”

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Posted 1 month ago

“Social Cat was a complete waste of time and product. The quality of influencers on the platform is extremely inconsistent, and getting usable content back was more of a headache than it was worth. The creators you actually want to work with rarely respond, so you’re pushed toward their “matched” influencers — who often don’t align with your product or brand at all. On top of that, most creators show little to no interest in the campaign unless you add paid spend, which defeats the purpose. The content we did receive was largely low-effort and rushed. Out of 16 influencers: • 1 delivered content that was actually usable • 5 sent something back (mostly low quality) • The rest completely ghosted Social Cat does a poor job of addressing or being transparent about these issues, which ultimately leaves you dealing with the fallout. We canceled within a month.”

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Posted 3 months ago

Hi Zac, We’re sorry to hear about your experience with Social Cat. The issues you described aren’t what we aim for. We’re actively working on improving creator vetting, transparency, and campaign matching to deliver more reliable results. Just for a little more insight "matched" influencers are creators who have actively applied to work with you because they like your product. Whilst we cannot stop creators applying, you can always choose to decline their application. Please email hello@thesocialcat.com with your campaign details so we can investigate promptly and help. Warm regards, Team Social Cat Liebe Grüße, Team Social Cat

Posted 2 months ago

“Unfortunately in our case, most of them were low quality creators who just wanted free products where they just ghost you after getting a tracking info... I think we sent out 7~8 products (after signing their agreement) and only 1 of them properly fullfilled agreement...”

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Posted 3 months ago

Hi Jay, We’re really sorry to hear about the ghosting and the lack of follow-through. This isn’t the experience we want for our creators or brands. Please email hello@thesocialcat.com with the creators involved. We’ll follow up promptly and work on accountability with any creators who didn’t fulfill the agreement. We’re committed to improving our onboarding and verification processes to prevent this in the future. Kind regards, Team Social Cat

Posted 2 months ago

“Multiple issues with this platform. 1. Influencers take way to long to answer, 24-48 hours is ok but weeks isn't. 2. Two of the four Influencers we sent product to never made a video and stopped responding to messages once the product samples had shipped. 3. Social cat support was non existent, they didn't answer our emails about Influencers not answering messages after getting our product samples.”

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Posted 4 months ago

“Very poor selection of influencers. 70% them are very unprofessional and don't ever post reviews in the given time. Too much follow up with influencers. I have had very bad luck with the limited pool of influencers for my product. I will search for other inflencer sights as SocialCat needs to get tighter on their qualifications of influencers. They are very poor standards.”

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Posted 5 months ago

“Irresponsible Influencers (most of them took the product then go ghost mode, didn't follow the contract details) and 0 customer service to resolve the issues. No Email reply, Live chat direct user to email, and no phone number provided. I even tried the Instagram DM and couldn't get the help. Do you guys have have customer service team? No enough use case being studied from the product team. most of the issues are foreseeable and should have been covered through proper use-case testing. At this point, it looks like either the problem is being intentionally ignored or the product team is failing at basic product responsibility. Very disappointed. I wouldn't recommend this service to anybody.”

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Posted 6 months ago

Hi Jay, We’re really sorry to hear about the communication and support issues you’ve faced. This isn’t the experience we aim for. Please email hello@thesocialcat.com with specific examples (campaigns, creators involved, contracts, and any messages) so our team can investigate and resolve this directly. We’ll ensure timely follow-up. I've checked and cannot locate any emails from this address, was it another perhaps? We’re committed to accountability and improving our processes based on your feedback. Kind regards, Team Social Cat

Posted 5 months ago

“only a few creators were worth working with. not worth the cost. many creators make separate accounts to post on, not using their high value accounts as advertised.”

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Posted 7 months ago

Hi Dakota, We’re sorry to hear you’ve had a disappointing experience. Please email hello@thesocialcat.com with specific examples (creators you worked with, campaigns, and any discrepancies you noticed) so our team can review and address this directly. These creators will be suspended until the content is published to the CORRECT accounts for you! We’re committed to improving the matching process and accountability across creators. Kind regards, Team Social Cat

Posted 5 months ago

“The bidding cap you place on creators really causes friction when trying to negotiate with brands.”

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Posted 7 months ago

Hi Daniel, We don't have a cap on earnings on the platform, if you are not able to increase the compensation amount, this has been set by the brand as the maximum they are wanting to pay out for that specific campaign. Please email us at hello@thesocialcat.com if you need any further guidance with specific collabs Kind regards, Team Social Cat

Posted 7 months ago

“I cancelled my subscription but they reactivated me without telling me, and they are still charging my account. I never got a cancellation email from them, so their system definitely has a bug. Their customer service won't help either.”

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Posted 8 months ago

Hi Saul, We’re really sorry to hear about this. That sounds frustrating and shouldn’t happen. Please email hello@thesocialcat.com with your account details so our team can review your subscription status. If you’ve already cancelled, we’ll proactively ensure there are no further renewals and provide a clear refund path if applicable. Kind regards, Team Social Cat

Posted 7 months ago

“Horrible experience. Lots of FAKE accounts on this platform. A bunch of content creators that just take the product and never make content. Smh. Social Cat doesn't help you, they don't refund you for the lost product plus shipping. It's a giant money grab. This is the review I'm going to start leaving every possible place I can. I’ve been using Social Cat for about a month and will be canceling before they try to take another $100. There’s no guarantee influencers will actually post your video — I sent free product, paid for shipping, and got nothing back. Now I’m seeing others leaving the same one-star reviews for the same “creator.” After researching, I found many of the matched influencers are inactive, fake, or total scams. The platform limits how many people you can contact, the “7-day free trial” is useless, and if you cancel before the next billing cycle, they block you from seeing your own content — even if you already paid. Between the fee, shipping, and product cost, I lost money for zero results. Save your time and money — you’re better off reaching out to influencers yourself on TikTok or Instagram. Social Cat is all hype and no delivery. They ask you how hard it was to get a refund?? Well they told me they were canceling my account and refunding me but instead they tried to deduct another 100 dollars from my bank account. My bank had to put a fraud alert on my account for suspicious activity which then froze my business debit card and I'm currently still waiting for a new debit card. 🥴🥴🥴 Such a hassle and inconvenience.”

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Posted 8 months ago

Hi Chris, We’re really sorry to hear about your experience and understand how frustrating this must be. We take reports of non-delivery seriously, and creators will be immediately banned once this is reported to us. Please email hello@thesocialcat.com with details so our team can review and assist directly. "The platform limits how many people you can contact, the “7-day free trial” is useless, and if you cancel before the next billing cycle, they block you from seeing your own content — even if you already paid. Between the fee, shipping, and product cost, I lost money for zero results." During the 7 day free trial you have access to 3 matches as communicated before joining. If you cancel during this trial, you will still have access to the platform indefinitely- we never- under any circumstances, revoke this access. If you log into your account now, you will find that you will absolutely still be able to access the inbox and communicate with all of these creators and download all content- even if you have never paid us. The content is yours. Just to further clarify, there was one billing attempt on your card at the end of the free trial (before you canceled) which was declined and when the second attempt was successful, you contacted us and we immediately refunded this payment. We will happily provide you with proof of this refund if you contact us directly as we can not attach that here. Kind regards, Team Social Cat

Posted 7 months ago

“Complete waste of money. Influencers were all desperate for money and bottom of the barrel talent.”

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Posted 10 months ago

Hi Ron, I just came across your review and I’m really sorry to hear about your experience. That’s definitely not the kind of outcome we want for our brands. We work hard to ensure every collaboration on Social Cat delivers real value, and I’d love the chance to understand what went wrong in your case so we can make it right. Could you please reach out to us at hello@thesocialcat.com with a few details about your experience (your brand name and your email address)? Our team will personally review your account and see how we can help resolve this. Thank you for giving us the opportunity to improve, your feedback really matters to us.

Posted 9 months ago

“Unfairly penalizes creators. Unreasonable expectations - do not recommend. You get far more success reaching out to brands directly.”

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Posted 11 months ago

Hey Paula! We suspend creator's accounts where they are reported to us for fraud (ie accepting products and not fulfilling contracts) until all overdue content is published to the platform as contractually agreed. Whilst this may sound harsh, as long as you've been in contact with a brand where there is a genuine reason for a delay, your account will not be reported to us. If it is reported and we can see you've been responsive on the inbox and let the brand know the reason as well as when to expect content, we would not take this action before contacting you beforehand to gather more information. As discussed, (without going into too much detail in the interest of yours and the brand's privacy) you'd accepted a contract with a brand as well as the service and later decided not to publish any content in return for this. We did give you the option to publish this and then we would re-activate your account, however you declined and suggested you were far too busy. Let us know if you now have some free time and we can speak to the brand on your behalf if you'd like 😊

Posted 10 months ago

“The amount of people ghosting me after the product was sent is extremely high”

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Posted 1 year ago

We appreciate your feedback and please remember if a creator doesn't publish to report them to us so we can remove them immediately. We also encourage you to check reviews from other brands before matching!

Posted 1 year ago

“1) Free trial period of seven days is completely inadequate to locate relevant influencers with good engagement rates. 2) Availibility of influencers in my area of interest is dismal. 3) Vast majoirty of influencers on the site are labled as 'beauty/skincare' or 'fashion'. The % of influencers in each category should be more transparent to customers before they sign up. 4) The search capability actually says that the response rate for influencers on the site is 1%, so I would have to find 100 influencers to get even one person to respond - and that person may not actually end up agreeing to the job - so having such a limited number to chose from makes it impossible. 5) I need to run multiple campaigns at the same time - your site only allows one per month. Not sufficient for my purposes. 6) In the same time I had your services I found better influencers just being searching tik tok and instagram.”

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Posted 1 year ago

Thank you for sharing your thoughts, Jennifer. I'm really sorry to learn that your experience with our platform didn't meet your expectations. We truly value feedback like yours, as it helps us pinpoint areas for improvement. Your concerns regarding the influencer selection and engagement rates are valid, and we are actively working on enhancing our search capabilities and expanding our categories to better serve our users. I understand that needing multiple campaigns simultaneously is crucial for your needs; this feedback has been noted and will be taken into account for future updates. If you’d like to discuss your experience further or have additional suggestions, don’t hesitate to reach out to us directly. Warm regards, Team Social Cat

Posted 1 year ago

“Not good at all.”

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Posted 1 year ago

Your insights are important to us, and we'll use them to improve our service. If you have any specific concerns or would like to share more about your experience, please don’t hesitate to reach out. Warm regards, Team Social Cat

Posted 1 year ago

“Not impressed and have canceled my account. Here's why- Creator's followers posted are NOT matching of their actual, creators are allowed to be on this platform UNVERIFIED and then they run off with your product and there is nothing that the brand can do or Social Cat will do, creators do not abide my the actual contract that they agree to, so it throws off a brand's campaign timeline. Overall, it's a great concept, but Social Cat's platform is ideal for scammers and non-serious creators that are never held accountable. Even after receiving a "discount" to come back as a brand after all of our complaints, we have chosen to stay away from Social Cat.”

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Posted 1 year ago

Thank you for your feedback, Hamid. I'm genuinely sorry to hear that your experience didn’t live up to your expectations. We understand the challenges you've faced with creator verification and adherence to contracts. As we shared with you before you accepted the offer you mentioned- there are many verified creators and we encouraged you to only use these creators (they are easily identifiable with the verified badges). If you were unhappy with what was offered to you, I wish you had told us instead of accepting so we could have helped you further! Thanks again for your feedback. We have now implemented mandatory verification based off this feedback for all new creators. This will, in time be for all creators but for now they are allowed on the platform as not all creators who are unverified are bad actors. Many have glowing reviews and many brands also have digital products or in person services where these accounts would be a great fit still whilst we make this transition. If there’s anything more you’d like to discuss, please reach out to us directly. Warm regards, Team Social Cat

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	3 - 6 Hours

Social Cat Reviews