Name: Social Cat
Rating: 4.74

“Your website is running extremely slow, it takes a very long time to get a small task done.”

Posted 1 month ago

Ruqaiya, thank you for sharing your feedback with us. We're sorry for this experience; we haven't received any other reports of similar issues, but we'll keep an eye on it. Feel free to reply to our email and share more details with us so that we can identify the problem and find a solution. We want to ensure that Social Cat is running as smoothly as possible. 🙏 Thank you!

Posted 1 month ago

“While the clients were wonderful to work with, Social Cat itself was challenging to work with. On a handful of occasions my account would randomly disconnect and require additional verifications, disrupting workflows. Despite the fact that I'm a current Social Cat client with all 5 star reviews and very positive feedback from brands thus far, I was recently "rejected" from the system without reason, simply saying my application (which had been approved several months prior) was rejected. Creators, be wary of working with Social Cat as your brand relationships could be severed at any time without explanation.”

Helpful Report

Posted 3 months ago

We appreciate your feedback and apologize for any inconvenience you may have experienced, Kiara. We implemented updates recently to improve the security of our platform and are in the process of refining our criteria. We understand these changes may have caused some glitches, but we're actively working to improve Social Cat. Your feedback matters to us, and if you have any concerns, please feel free to write our support team. 🙏

Posted 2 months ago

“So far, for my first campaign, only 1 of the 3 people I selected delivered on what was expected. One has not responded after I sent her free items and the other keeps delaying. Not please.”

Helpful Report

Posted 3 months ago

We're sorry to hear about this experience, Jake; this is not the service we strive to provide. Our team will email you shortly to address the situation, understand the details, and help to ensure a more positive experience moving forward. 🙏

Posted 3 months ago

“This company thieves and scams! They will charge you for money you didn’t agree to and without warning. Also, some of the influencers will steal your product when bringing these things to Social Cat’s attention they ghost. I do not recommend them and have filed a complaint with my bank and other agencies.”

Helpful Report

Posted 3 months ago

Oriel, we have made efforts to address your inquiries by email, messages, and comments and by providing assistance to the best of our ability. It's unfortunate to hear about your experience, and we genuinely apologize for any inconvenience caused. We want to clarify that we are not a scam, we operate on a subscription-based model. Brands are required to have an active subscription to use our services. They also have control over their subscription activation and cancelation. If you have any other questions or concerns, please feel free to reply to our email. Thank you! 🙏

Posted 3 months ago

“Lots of accounts with fake followers. No real engagement. In addition to that, they charged my account incorrectly two times in a row. While they were quick to fix the errors in billing, it doesn’t make up for the hours spent trying to fix it. The messaging interface is confusing and causes a lot of miscommunications.”

Helpful Report

Posted 5 months ago

Thank you for bringing your concerns to our attention, Molly. We're sorry about your challenges with some creators and the billing errors. Your experience is important to us, and we want to assure you that we take these matters seriously. To address your concerns, we'll be reaching out to you via email. We want to ensure we thoroughly understand your experience and help with these issues.🙏

Posted 5 months ago

“I sent someone two expensive items and I waited months and they never posted”

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Posted 6 months ago

We're very sorry to hear about your experience, Heather. We understand your disappointment, and we take this feedback seriously. We'll be reaching out via email to help resolve this situation and ensure you have a better experience going forward. Thank you for sharing your feedback with us, and we appreciate your patience as we work to make things right.

Posted 6 months ago

“Been on here for months with only 1 deal.”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to share your experience with Social Cat, Jahphia. We truly appreciate your feedback and apologize for any difficulty you faced. We're committed to improving the experience for our creators and providing more opportunities for successful collaborations. We encourage you to keep an eye on the platform as we're continuously working to enhance our algorithm, and you should see more opportunities. We'll also be reaching out via email to address your concerns and help further. Thank you! 🙏

Posted 6 months ago

“Seems like a good idea, but there is no recourse if an "influencer" accepts product but never produces any posts/reels/stories/whatever you agreed on in your contract. I lost hundreds of dollars of product on a match that didn't post a thing- we are now far past the deadline. No response from Social Cat after I contacted them about the issue. You are basically on your own and have to hope that your matches are honest.”

Helpful Report

Posted 7 months ago

We're sorry about this experience, Laura. This situation is certainly not what we aim for on Social Cat. We take issues like this seriously and are committed to resolving them promptly. We will reach out to you via email to help you further. Thank you for your patience!

Posted 7 months ago

“I'd give Social Cat 0 starts if I could. I'm really disappointed and this was a waste of my money. 1. The pricing structure was not the same as I saw advertised on Facebook. 2. I got lots of opportunities for the first week, but then it petered out and I wasn't even able to find ten people to collaborate with. 3. Lots of the creators were unresponsive after I accepted the matches. 4. It's really expensive for not a lot of outcome. 5. Of the 10 matches I could have had, 3 posted content, 3 have been shipped product and are unresponsive, and the last 4 didn't respond to the match. Which basically means that of the 10 I paid for, I got 3 AND lost money on sending product to another 3. 6. When you cancel, you lose everything - you can't even finish the collabs you were in the middle of, so if you've shipped products, it's just money down the drain. DO NOT sign up for this company.”

Helpful Report

Posted 8 months ago

Thank you for sharing your feedback about your experience with Social Cat. We're genuinely sorry to hear about your challenges, and we take your concerns seriously. Your feedback is invaluable in helping us identify areas for improvement. We recently underwent a pricing restructure, and it's possible that you might have come across an older ad. Our current pricing is always available on our website and within each brand account's Plan & Billing section. We apologize for any confusion this may have caused. As for cancellations, while brands have the option to cancel their subscription fully, we also offer a Pause subscription option that provides continued access to certain platform features. Please know we'd like to address your concerns further and assist you in recovering any content you're expecting from creators. We'll be reaching out via email to ensure that we can help resolve these issues and provide a better understanding of the options available.

Posted 8 months ago

“I 100% don't like the fact that I lose access to the content creators I've already paid for once I pause my account. The videos and interactions that I made should always be avalyaibe If I purchased that number of connections. We plan on moving to a different service not because your service is bad but because we have no plans to make investments in time, money, and influencers on a platform that holds our investments hostage.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your thoughts with us, Tyler. We understand your concern about losing access to content creators when canceling your subscription. We do offer the pause subscription option to allow brands continued access to their collaborations. Please know we appreciate your honest feedback, as it helps us improve and make necessary changes to better serve our users. Your insights are valuable to us, and we're here to assist you in any way we can.

Posted 8 months ago

“So only one influencer posted me out of the 4 I chose. Anne Hoffmaster, Alexandra Tran, and Mashie, Pargevuni never responded after agreeing on posting and I sent them my product. I'm going to be canceling my subscription.”

Helpful Report

Posted 9 months ago

Hi Sandi, Thanks for the feedback, and we're sorry to hear about this! Our team will reach out to you via email to better understand this situation. We're interested to learn if you have the contracts in place with the creators and if you got a chance to use our reporting feature to deal with situations like this! Looking forward to chatting together!

Posted 9 months ago

“The creator on the platform are scammers, your send them your product & they never make content.”

Helpful Report

Posted 10 months ago

We're sorry to hear about your experience, Shakiyah. We want to assure you that our creators are not scammers. We take such concerns seriously and would like to help resolve any issues you've encountered. Please get in touch with us at joe@thesocialcat.com, and our team will be more than happy to assist you further.

Posted 10 months ago

“I can see where this service might be good for some small businesses but it was definitely NOT for mine. Out of the 15 or so "influencers" I contacted 3 made half way decent content. 2 made stories that went away before I was even aware they were up. 2 had to be reminded after a month to actually post anything and 1 walked away with my product and I have yet to see anything. The others either wanted to be paid or sent horrendous "content" that was no where near usable. I will not be using this company again and will not recommend it to anyone I know. The level of "influencer" on this site is highly lacking.”

Helpful Report

Posted 11 months ago

Hi Delena, This is Joe from Social Cat; thanks for contacting us, and thanks for the review. I am sorry to hear your experience was not good enough; this is not what we'd like to hear from our customers, and we admit we need to do a better job, in some aspects. However, please see some of our points below: 1. Regarding the content that was not up to your standards, unfortunately, you have not used our tools to get help. If the content created is not of high quality, you can always report a creator for this, and our team will jump in to help. Please check the article below to learn more about this feature that you have access to: help.thesocialcat.com/article/84-i-am-unhappy-with-a-collaboration-can-i-report-this Unfortunately, if we're unaware of this and the influencers are not reported, we cannot help at all. We designed this system to provide help, but we cannot provide much if not used. 2. Content guidelines I looked over the conversations with the influencers, and I do not see any guidelines or discussions around the content or deliverables with the influencers. A best practice here is to guide the influencers and let them know how you would like this collaboration to look. Otherwise, influencers will do what they think it's best, and sometimes, like in this case, this does not match your expectations. The brands usually let influencers know what they are looking for specifically. Unfortunately, we understand we did not do a good job, but also we believe our tools could have been used better to obtain a better result. Our team will reach out via email to chat more about this. Thanks again, Joe

Posted 11 months ago

“A good platform but didn’t feel right for by business, the quality of matches was not great and not a good fit for my business. Feels like a waste of time and money. I most likely could have found the x3 matches I ended up with (out of a couple of hundred) myself . More suited to fashion or beauty I would say”

Helpful Report

Posted 11 months ago

Hi Adam, Thanks for this review; we appreciate the feedback and understand we need to acquire more influencers on our platform better. As of now, indeed, I would say we're very suitable for e-commerce businesses in the fashion and beauty niche, but we also cover many others like skincare, lifestyle, and more. We hope we can work together in the future; when ready, we'd like to invite you to test the platform on a free trial again to see if there's any improvement. Thanks again for the feedback!

Posted 11 months ago

“Sent out 28 products to influencers, never got a single sale from my website.”

Helpful Report

Posted 11 months ago

Thank you so much Amy for taking the time to provide feedback about Social Cat. I sincerely apologize for the issues such as sending out 28 products to influencers and never seeing a single sale from your website. We are particularly concerned about this and would be very appreciative if you could let us know how we can improve the situation.

Posted 11 months ago

“Social Cat was a waste of our time. Minimum effort put in by "influencers" and you have to chase them around.”

Helpful Report

Posted 1 year ago

Hi Matt, Thanks for sharing this review; we're sorry to hear about this experience, we'll investigate this more, and a member of our team is reaching out to you now to understand better what's happening here. Our goal is to help small brands get sales, UGC, and awareness on gifted & paid collaborations, but it's clear that we can do a better job in some situations. Thanks again for sharing this!

Posted 1 year ago

“On the brand side -- social cat is unable to decipher between real and fake engagement. This means creators with ACTUAL, genuine engagement fall behind people buying their likes, views, and followers. Furthermore, I have not interacted with this site for months -- this means that Social Cat doesn't even screen for active users.”

Helpful Report

Posted 1 year ago

Hi Natalie, Thank you so much for the feedback and the review! Please see below some of our thoughts. Our process of deciphering between real and fake engagement is made manually; our team checks each influencer that signs up on the platform. It is easier to spot the ones with fake engagement than genuine engagement. You can check our requirements for creators below: thesocialcat.com/what-are-we-looking-for-when-we-approve-creators We'd love your feedback on this and how we can improve. On the subject of verifying if brands like yours are active, unfortunately, that is something that depends on you as a brand. We send regular emails (Daily Digest, reminders, and notifications) to your Inbox, and on top of this, brands get two monthly reminders about the subscription. It's pretty hard not to know you have an active subscription with us, which can be canceled anytime, no questions asked. We thank you for your feedback and welcome more of it anytime!

Posted 1 year ago

“Social Kat paused my account after not responding to a brand over a holiday weekend. Social Kat proceeded to email me and ask me why I didn’t respond to the brand over the holiday weekend and I gave a very in depth explanation, which I’m assuming they didn’t care for because my account was never reactivated and I never received a response. The good new is, I don’t need the Social Kat to connect with brands and neither do you! :)”

Helpful Report

Posted 1 year ago

Hey Kristin, Joe here; how are you? Thanks for this review, we appreciate it and we agree we need to provide a better experience. We are currently investigating why your account was not unlocked, as we found the report to blame. We also emailed you separately and unpaused your account. You can now work with brands on Social Cat. Please be patient with us as we are a small team, and we strive to provide the best experience, but sometimes we make mistakes as well, not intended. Hope we can chat soon and collaborate together again. Cheers, Joe

Posted 1 year ago

“The influencers available were only Instagram accounts that all followed each other and commented on each other’s accounts so no real exposure. Two of my influencers are over a month late with posting. Review system allows the influencer to see how you reviewed them immediately, so even if you do everything right, and they just weren’t great, you’re hesitant to review them because they might review you poorly out of spite.”

Helpful Report

Posted 1 year ago

Hi Dale, This is Joe from Social Cat, I hope all is well. Thanks for this honest review; we appreciate it. As I can see here, you are not quite happy with the services we provide, and I think it is normal to do the following: 1. I already refunded the payment into your account; there is no point in charging you for something that did not bring value to you. 2. I emailed you to learn more about this and possibly jump on a short call to talk more about this. We are well aware that our review system needs a bit of work to get where it should be; as of now, this is an early version of it, and we need to work more on it, so I completely agree with you. We already banned the influencers that did not post the content for you, as we got in touch with them and tried to have the campaigns up and running. The funny part is because we banned them, we also got a negative review from one of them. I would love to jump on a call with you to address each of these concerns and see how we can build a better product for our customers. Thanks again, and chat soon, Joe

Posted 1 year ago

“*Edit* I have revised my review as I felt the 2 stars was too much after the response to it, I don't believe the correct way to get a better review is to message someone telling them why their opinions wrong, and then basically demand for a better review because of your own. I don't get many matches and most of the ones I do get either don't respond or don't send anything.”

Helpful Report

Posted 2 years ago

Hi Demi, Thanks so much for this review and we are sorry you are not getting a lot of matches so far with us, so far. We just had a look at your account and so far you only got 6 matches with us. Sometimes, even after a match, a brand can decide not to go on with the collaboration, for various reasons. Same with the creators. Unfortunately, we cannot control that on our end and force someone to work with a specific creator. What I do strongly encourage you is to spend more time with us and see what other opportunities might arise, as we do have brands signing up with us every single day, so I am 100% sure something will arise. At the same time, I do strongly encourage you to work on a constant basis on your account, in order to improve the engagement rate, the quality of your content and other things brands look at. So far, it looks great, but obviously this is an ongoing process. For more guidance, please see our blog: https://blog.socialkaat.com/ If you need more help, please email us and we will be right with you. Thanks, Joe

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Social Cat Reviews