Name: Social Cat
Rating: 4.73

“1) Free trial period of seven days is completely inadequate to locate relevant influencers with good engagement rates. 2) Availibility of influencers in my area of interest is dismal. 3) Vast majoirty of influencers on the site are labled as 'beauty/skincare' or 'fashion'. The % of influencers in each category should be more transparent to customers before they sign up. 4) The search capability actually says that the response rate for influencers on the site is 1%, so I would have to find 100 influencers to get even one person to respond - and that person may not actually end up agreeing to the job - so having such a limited number to chose from makes it impossible. 5) I need to run multiple campaigns at the same time - your site only allows one per month. Not sufficient for my purposes. 6) In the same time I had your services I found better influencers just being searching tik tok and instagram.”

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Posted 1 week ago

“Not good at all.”

Helpful Report

Posted 1 week ago

“Not impressed and have canceled my account. Here's why- Creator's followers posted are NOT matching of their actual, creators are allowed to be on this platform UNVERIFIED and then they run off with your product and there is nothing that the brand can do or Social Cat will do, creators do not abide my the actual contract that they agree to, so it throws off a brand's campaign timeline. Overall, it's a great concept, but Social Cat's platform is ideal for scammers and non-serious creators that are never held accountable. Even after receiving a "discount" to come back as a brand after all of our complaints, we have chosen to stay away from Social Cat.”

Helpful Report

Posted 1 week ago

Thank you for your feedback, Hamid. I'm genuinely sorry to hear that your experience didn’t live up to your expectations. We understand the challenges you've faced with creator verification and adherence to contracts. As we shared with you before you accepted the offer you mentioned- there are many verified creators and we encouraged you to only use these creators (they are easily identifiable with the verified badges). If you were unhappy with what was offered to you, I wish you had told us instead of accepting so we could have helped you further! Thanks again for your feedback. We have now implemented mandatory verification based off this feedback for all new creators. This will, in time be for all creators but for now they are allowed on the platform as not all creators who are unverified are bad actors. Many have glowing reviews and many brands also have digital products or in person services where these accounts would be a great fit still whilst we make this transition. If there’s anything more you’d like to discuss, please reach out to us directly. Warm regards, Team Social Cat

Posted 1 week ago

“Not sure you happy at all. Horrible content. The creator made a video and says she received 4 packs. Then goes on to show the 4 unopened packs and then talks about the products as if she has tried them. Dude you have the closed packs in your hands. Now you are lying? I didn’t pay you lie about my product. I sent you a solution that could change your life and you signed up to try it and make content. UGC content is LOSING its value because people say anything. I’m not bribing people. I actually want them to try it. You are going to rep a product and tell people it’s good and be lying. LAME. Canceled after one month”

Helpful Report

Posted 1 week ago

Thank you for sharing your thoughts, Adam. I'm really sorry to hear that you felt misled by the content created. We strive to promote authentic experiences with products and understand your frustration when that expectation is not met. Our goal is for creators to genuinely engage with the products they're promoting, and we take any misleading content seriously. If you've not already- please report this creator and replace this match immediately!

Posted 1 week ago

“Sadly, after sending product to five "creators" only two provided content, the other three simply disappeared without ever responding to follow-up inquiries. Can't say these results merit a monthly payment of any sort and we'd recommend steering clear of this platform.”

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Posted 1 month ago

Thank you for your feedback, Paul. I'm sorry to hear that your experience with the creators didn't meet your expectations. Unfortunately with the nature of gifted collabs, "in the wild" the percentage of creators who post content is 30%, whilst working on the platform significantly increases this- it's important to manage expectations. I'd always recommend only working with verified creators and checking all reviews on the creator's profile as 99% of the time in these cases, this will be a new creator struggling with understanding the process. Having said that, we do remove creators from the platform if they do behave in this manner, so please email us ASAP on hello@thesocialcat.com and we will remove these creators. Don't forget to check your account as they may well have posted the content for you since!

Posted 1 month ago

“Only received from one out of five collaborators. Receive lots of spam bought accounts reaching out directly on Instagram wanting money second out of five collaborator keeps promising. Video still have not received it. Was a waste of product and a waste of time for a small business. You need to do a better job vetting the collaborators so lots of reviews on plenty of collaborators from businesses who experienced the same problems.”

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Posted 2 months ago

Thank you for sharing your experience, Laura. I'm sorry to hear that your collaboration didn't go as smoothly as expected. We understand how frustrating it can be to navigate working with multiple influencers and appreciate your feedback regarding the vetting process. The free trial is a valuable opportunity for your brand to determine if Social Cat aligns with your needs. While you can fully use the platform and collaborate with creators, receiving content within this timeframe is not the standard, so I'm very happy you've had some great results already. If you have any specific suggestions or concerns, please feel free to reach out at hello@thesocialcat.com. Your input is crucial in helping us enhance the experience for small businesses like yours!

Posted 1 month ago

“I was disappointed with my experience using social cat. The platform was not easy to use, did not seem to notify influencers well (many were unresponsive) and did not give me better results than just reaching out to influencers organically”

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Posted 2 months ago

Thank you for taking the time to share your experience, Olivia. I'm sorry to hear that the platform didn't meet your expectations and that communication with influencers wasn’t as responsive as you hoped. We strive to create a seamless experience for our users, and your feedback is invaluable in helping us improve. If you have specific suggestions on how we can enhance the platform or the influencer engagement process, I would love to hear them. Please feel free to reach out directly at hello@thesocialcat.com. Your insights matter to us!

Posted 1 month ago

“Huge waste of money.”

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Posted 3 months ago

Thank you for sharing your thoughts, Brian. I'm sorry to hear that you feel your experience wasn't worth it It’s definitely not the feedback we aim to receive, and your perspective is important to us. If there are specific aspects of our service that you found lacking, I’d love to hear more so we can address them. Your insights can help us improve, and we genuinely want to make it right for all our users. Please feel free to reach out with any further comments or concerns! hello@thesocialcat.com

Posted 3 months ago

“Brands are not enforced to pay once they receive your video”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Stormy. I understand your frustration regarding the enforcement of payment for videos. We strive to create a platform that is fair for both brands and creators, but managing commitments can be challenging in influencer marketing. While we do provide guidance on best practices for collaboration, we cannot enforce payment post-delivery as we rely on mutual respect and agreement between brands and creators. We appreciate your insights and are committed to continually improving our platform. If you have any further concerns or suggestions, please feel free to reach out—we're here to listen and help!

Posted 3 months ago

“SocialCat is a good service to connect with micro influencers who deliver paid or gifted UGC. Happy with the one influencer I engaged. Less happy with the caliber of people expressing interest in working with the brand - lots of interest from completely irrelevant influencers who seemingly don’t care who they partner with. I rate SocialCat 4/5 but I’m giving a 1/5 after being repeatedly bugged to leave a review. One email to request a review is fair enough, but two or three is pushing it.”

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Posted 3 months ago

Thank you for your feedback, Jay. We genuinely appreciate your input and I'm glad to hear you had a positive experience with the one influencer you've engaged so far. Whilst we aren't able to stop people applying for your campaign- I think this shows you have a great product that a lot of people want to try out! Kudos! Apologies on the multiple invites- these are automatically sent through a third party- we're currently looking into this! We'll take the 4 stars for the product though ✨😉

Posted 3 months ago

“TERRIBLE. The content creators either ghost you after taking your products or they produce low quality videos. And support team can't help you either. HIGHLY disappointed with paying for the subscription and also losing money on sending my products to the scammers. The 'content creators' are not vetted and nothing can be done once you send and lose the products. The so called contract provided on the website is also fake. No one adheres to the contract. Its a terrible platform. DO NOT GET SCAMMED!”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience, Stephanie. I'm really sorry to hear about the issues you've encountered. While we strive to facilitate connections and thoroughly vet each creator, it's important to note we can't oversee every aspect of the collaborations or vouch for everyone's professionalism. However, please know that we take this matter seriously, which is why we have a process in place that automatically sends a series of reminder emails to creators once the posting date has passed. If they remain unresponsive or fail to fulfill their collaborations, it may result in their being banned from our platform to prevent similar situations in the future. 🙏

Posted 6 months ago

“I did not find that most the influencers of great quality. There were not enough in my category either. My emails to Joe were left with no response.”

Helpful Report

Posted 7 months ago

Thank you for sharing your feedback with us—it’s always valuable to hear from our users. Please know that we have a strict approval process for creators, with our team manually vetting each one to ensure quality. That said, we are actively working on expanding our network to include more creators across a broader range of niches to better meet the diverse needs of our users. If there’s a specific category you’re looking for or any way we can assist you further, please don’t hesitate to reach out. We’re here to help and want to ensure you have a great experience with us!

Posted 6 months ago

“This was a big waste of time and money. Unless you can afford high profile influencers it doesn't work. They tell you if it doesn't work right away keep trying which is code for keep wasting your money and time.”

Helpful Report

Posted 7 months ago

Thank you for sharing your feedback, and I’m really sorry to hear that your experience hasn’t met your expectations. We genuinely value your input and understand your frustration. While it can take time to find the right fit, we’re committed to helping you connect with the best creators for your brand. If you'd like, I can assist in refining your search or offer tips to improve the results. Please feel free to reach out, and I’d be happy to support you in any way I can.

Posted 6 months ago

“That was a terrible experience. I worked with 6-7 creators from this platform but did not recieve one single order, not even a person followed my page. that was waste of time and money. the company support was not responding and some of the creators passed the deadline without a logical explabation. That was awful!”

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Posted 8 months ago

I’m truly sorry to hear about your experience. We take your feedback seriously, and I assure you that we will look into the issues you’ve raised regarding creator performance and support response times. Your experience is important to us, and we aim to improve.

Posted 8 months ago

“Poor quality of content creators, most with fake followers and no authentic engagement. Do not recommend at all”

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Posted 8 months ago

We take your concerns seriously and are committed to improving the quality of our content creators. We will review our current processes and take action to ensure more authentic engagement moving forward. Your input is invaluable in helping us enhance our platform.

Posted 8 months ago

“No one reaches out. I’ve applied to so many “jobs” and no brands have ever followed through. Just a waste of time.”

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Posted 11 months ago

Kaylee, thank you for taking the time to share your feedback with us. We apologize for any disappointment. For a collaboration to happen, brands must be interested in working with an applicant. We will reach out via email to get more feedback and address your concerns. 🙏

Posted 11 months ago

“It says you get 50 collabs but you only get 5, very misleading. Also extortionate, better off finding and messaging influencers on instagram, they're generally more responsive that way anyway!”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Lois. We are sorry to hear that you are dissatisfied, and we appreciate your desire to collaborate with more creators per month. We would like to clarify that the limits of our plan are clearly stated on our website. You can review them here: thesocialcat.com/pricing If you have any concerns or questions, please email our team. We're always happy to help!

Posted 1 year ago

“Closing all channels immediately upon the expiration of my subscription is a violation of consumer rights. I am unable to access any of the content for which I have paid agreements, and none of the produced content is accessible. This information was not provided to us in advance. When the 1-month campaign came to an end, we lost access to everything. We will evaluate legal processes.”

Helpful Report

Posted 1 year ago

Thank you for sharing your honest feedback about your experience. We apologize for any inconvenience caused. Please note that our system requires brands to have an active subscription to access the platform. Rest assured, our team has contacted you via email to address your concerns and provide assistance. 🙏

Posted 1 year ago

“Your website is running extremely slow, it takes a very long time to get a small task done.”

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Posted 1 year ago

Ruqaiya, thank you for sharing your feedback with us. We're sorry for this experience; we haven't received any other reports of similar issues, but we'll keep an eye on it. Feel free to reply to our email and share more details with us so that we can identify the problem and find a solution. We want to ensure that Social Cat is running as smoothly as possible. 🙏 Thank you!

Posted 1 year ago

“While the clients were wonderful to work with, Social Cat itself was challenging to work with. On a handful of occasions my account would randomly disconnect and require additional verifications, disrupting workflows. Despite the fact that I'm a current Social Cat client with all 5 star reviews and very positive feedback from brands thus far, I was recently "rejected" from the system without reason, simply saying my application (which had been approved several months prior) was rejected. Creators, be wary of working with Social Cat as your brand relationships could be severed at any time without explanation.”

Helpful Report

Posted 1 year ago

We appreciate your feedback and apologize for any inconvenience you may have experienced, Kiara. We implemented updates recently to improve the security of our platform and are in the process of refining our criteria. We understand these changes may have caused some glitches, but we're actively working to improve Social Cat. Your feedback matters to us, and if you have any concerns, please feel free to write our support team. 🙏

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Social Cat Reviews