Name: Social Cat
Rating: 4.73

“Very poor selection of influencers. 70% them are very unprofessional and don't ever post reviews in the given time. Too much follow up with influencers. I have had very bad luck with the limited pool of influencers for my product. I will search for other inflencer sights as SocialCat needs to get tighter on their qualifications of influencers. They are very poor standards.”

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Posted 1 week ago

“Irresponsible Influencers (most of them took the product then go ghost mode, didn't follow the contract details) and 0 customer service to resolve the issues. No Email reply, Live chat direct user to email, and no phone number provided. I even tried the Instagram DM and couldn't get the help. Do you guys have have customer service team? No enough use case being studied from the product team. most of the issues are foreseeable and should have been covered through proper use-case testing. At this point, it looks like either the problem is being intentionally ignored or the product team is failing at basic product responsibility. Very disappointed. I wouldn't recommend this service to anybody.”

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Posted 1 month ago

“only a few creators were worth working with. not worth the cost. many creators make separate accounts to post on, not using their high value accounts as advertised.”

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Posted 1 month ago

“The bidding cap you place on creators really causes friction when trying to negotiate with brands.”

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Posted 2 months ago

Hi Daniel, We don't have a cap on earnings on the platform, if you are not able to increase the compensation amount, this has been set by the brand as the maximum they are wanting to pay out for that specific campaign. Please email us at hello@thesocialcat.com if you need any further guidance with specific collabs Kind regards, Team Social Cat

Posted 2 months ago

“I cancelled my subscription but they reactivated me without telling me, and they are still charging my account. I never got a cancellation email from them, so their system definitely has a bug. Their customer service won't help either.”

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Posted 3 months ago

Hi Saul, We’re really sorry to hear about this. That sounds frustrating and shouldn’t happen. Please email hello@thesocialcat.com with your account details so our team can review your subscription status. If you’ve already cancelled, we’ll proactively ensure there are no further renewals and provide a clear refund path if applicable. Kind regards, Team Social Cat

Posted 2 months ago

“Horrible experience. Lots of FAKE accounts on this platform. A bunch of content creators that just take the product and never make content. Smh. Social Cat doesn't help you, they don't refund you for the lost product plus shipping. It's a giant money grab. This is the review I'm going to start leaving every possible place I can. I’ve been using Social Cat for about a month and will be canceling before they try to take another $100. There’s no guarantee influencers will actually post your video — I sent free product, paid for shipping, and got nothing back. Now I’m seeing others leaving the same one-star reviews for the same “creator.” After researching, I found many of the matched influencers are inactive, fake, or total scams. The platform limits how many people you can contact, the “7-day free trial” is useless, and if you cancel before the next billing cycle, they block you from seeing your own content — even if you already paid. Between the fee, shipping, and product cost, I lost money for zero results. Save your time and money — you’re better off reaching out to influencers yourself on TikTok or Instagram. Social Cat is all hype and no delivery. They ask you how hard it was to get a refund?? Well they told me they were canceling my account and refunding me but instead they tried to deduct another 100 dollars from my bank account. My bank had to put a fraud alert on my account for suspicious activity which then froze my business debit card and I'm currently still waiting for a new debit card. 🥴🥴🥴 Such a hassle and inconvenience.”

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Posted 3 months ago

Hi Chris, We’re really sorry to hear about your experience and understand how frustrating this must be. We take reports of non-delivery seriously, and creators will be immediately banned once this is reported to us. Please email hello@thesocialcat.com with details so our team can review and assist directly. "The platform limits how many people you can contact, the “7-day free trial” is useless, and if you cancel before the next billing cycle, they block you from seeing your own content — even if you already paid. Between the fee, shipping, and product cost, I lost money for zero results." During the 7 day free trial you have access to 3 matches as communicated before joining. If you cancel during this trial, you will still have access to the platform indefinitely- we never- under any circumstances, revoke this access. If you log into your account now, you will find that you will absolutely still be able to access the inbox and communicate with all of these creators and download all content- even if you have never paid us. The content is yours. Just to further clarify, there was one billing attempt on your card at the end of the free trial (before you canceled) which was declined and when the second attempt was successful, you contacted us and we immediately refunded this payment. We will happily provide you with proof of this refund if you contact us directly as we can not attach that here. Kind regards, Team Social Cat

Posted 2 months ago

“Complete waste of money. Influencers were all desperate for money and bottom of the barrel talent.”

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Posted 4 months ago

Hi Ron, I just came across your review and I’m really sorry to hear about your experience. That’s definitely not the kind of outcome we want for our brands. We work hard to ensure every collaboration on Social Cat delivers real value, and I’d love the chance to understand what went wrong in your case so we can make it right. Could you please reach out to us at hello@thesocialcat.com with a few details about your experience (your brand name and your email address)? Our team will personally review your account and see how we can help resolve this. Thank you for giving us the opportunity to improve, your feedback really matters to us.

Posted 3 months ago

“Unfairly penalizes creators. Unreasonable expectations - do not recommend. You get far more success reaching out to brands directly.”

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Posted 5 months ago

Hey Paula! We suspend creator's accounts where they are reported to us for fraud (ie accepting products and not fulfilling contracts) until all overdue content is published to the platform as contractually agreed. Whilst this may sound harsh, as long as you've been in contact with a brand where there is a genuine reason for a delay, your account will not be reported to us. If it is reported and we can see you've been responsive on the inbox and let the brand know the reason as well as when to expect content, we would not take this action before contacting you beforehand to gather more information. As discussed, (without going into too much detail in the interest of yours and the brand's privacy) you'd accepted a contract with a brand as well as the service and later decided not to publish any content in return for this. We did give you the option to publish this and then we would re-activate your account, however you declined and suggested you were far too busy. Let us know if you now have some free time and we can speak to the brand on your behalf if you'd like 😊

Posted 5 months ago

“The amount of people ghosting me after the product was sent is extremely high”

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Posted 7 months ago

We appreciate your feedback and please remember if a creator doesn't publish to report them to us so we can remove them immediately. We also encourage you to check reviews from other brands before matching!

Posted 7 months ago

“1) Free trial period of seven days is completely inadequate to locate relevant influencers with good engagement rates. 2) Availibility of influencers in my area of interest is dismal. 3) Vast majoirty of influencers on the site are labled as 'beauty/skincare' or 'fashion'. The % of influencers in each category should be more transparent to customers before they sign up. 4) The search capability actually says that the response rate for influencers on the site is 1%, so I would have to find 100 influencers to get even one person to respond - and that person may not actually end up agreeing to the job - so having such a limited number to chose from makes it impossible. 5) I need to run multiple campaigns at the same time - your site only allows one per month. Not sufficient for my purposes. 6) In the same time I had your services I found better influencers just being searching tik tok and instagram.”

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Posted 8 months ago

Thank you for sharing your thoughts, Jennifer. I'm really sorry to learn that your experience with our platform didn't meet your expectations. We truly value feedback like yours, as it helps us pinpoint areas for improvement. Your concerns regarding the influencer selection and engagement rates are valid, and we are actively working on enhancing our search capabilities and expanding our categories to better serve our users. I understand that needing multiple campaigns simultaneously is crucial for your needs; this feedback has been noted and will be taken into account for future updates. If you’d like to discuss your experience further or have additional suggestions, don’t hesitate to reach out to us directly. Warm regards, Team Social Cat

Posted 7 months ago

“Not good at all.”

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Posted 8 months ago

Your insights are important to us, and we'll use them to improve our service. If you have any specific concerns or would like to share more about your experience, please don’t hesitate to reach out. Warm regards, Team Social Cat

Posted 7 months ago

“Not impressed and have canceled my account. Here's why- Creator's followers posted are NOT matching of their actual, creators are allowed to be on this platform UNVERIFIED and then they run off with your product and there is nothing that the brand can do or Social Cat will do, creators do not abide my the actual contract that they agree to, so it throws off a brand's campaign timeline. Overall, it's a great concept, but Social Cat's platform is ideal for scammers and non-serious creators that are never held accountable. Even after receiving a "discount" to come back as a brand after all of our complaints, we have chosen to stay away from Social Cat.”

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Posted 8 months ago

Thank you for your feedback, Hamid. I'm genuinely sorry to hear that your experience didn’t live up to your expectations. We understand the challenges you've faced with creator verification and adherence to contracts. As we shared with you before you accepted the offer you mentioned- there are many verified creators and we encouraged you to only use these creators (they are easily identifiable with the verified badges). If you were unhappy with what was offered to you, I wish you had told us instead of accepting so we could have helped you further! Thanks again for your feedback. We have now implemented mandatory verification based off this feedback for all new creators. This will, in time be for all creators but for now they are allowed on the platform as not all creators who are unverified are bad actors. Many have glowing reviews and many brands also have digital products or in person services where these accounts would be a great fit still whilst we make this transition. If there’s anything more you’d like to discuss, please reach out to us directly. Warm regards, Team Social Cat

Posted 8 months ago

“Not sure you happy at all. Horrible content. The creator made a video and says she received 4 packs. Then goes on to show the 4 unopened packs and then talks about the products as if she has tried them. Dude you have the closed packs in your hands. Now you are lying? I didn’t pay you lie about my product. I sent you a solution that could change your life and you signed up to try it and make content. UGC content is LOSING its value because people say anything. I’m not bribing people. I actually want them to try it. You are going to rep a product and tell people it’s good and be lying. LAME. Canceled after one month”

Helpful Report

Posted 8 months ago

Thank you for sharing your thoughts, Adam. I'm really sorry to hear that you felt misled by the content created. We strive to promote authentic experiences with products and understand your frustration when that expectation is not met. Our goal is for creators to genuinely engage with the products they're promoting, and we take any misleading content seriously. If you've not already- please report this creator and replace this match immediately!

Posted 8 months ago

“Sadly, after sending product to five "creators" only two provided content, the other three simply disappeared without ever responding to follow-up inquiries. Can't say these results merit a monthly payment of any sort and we'd recommend steering clear of this platform.”

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Posted 9 months ago

Thank you for your feedback, Paul. I'm sorry to hear that your experience with the creators didn't meet your expectations. Unfortunately with the nature of gifted collabs, "in the wild" the percentage of creators who post content is 30%, whilst working on the platform significantly increases this- it's important to manage expectations. I'd always recommend only working with verified creators and checking all reviews on the creator's profile as 99% of the time in these cases, this will be a new creator struggling with understanding the process. Having said that, we do remove creators from the platform if they do behave in this manner, so please email us ASAP on hello@thesocialcat.com and we will remove these creators. Don't forget to check your account as they may well have posted the content for you since!

Posted 9 months ago

“Only received from one out of five collaborators. Receive lots of spam bought accounts reaching out directly on Instagram wanting money second out of five collaborator keeps promising. Video still have not received it. Was a waste of product and a waste of time for a small business. You need to do a better job vetting the collaborators so lots of reviews on plenty of collaborators from businesses who experienced the same problems.”

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Posted 10 months ago

Thank you for sharing your experience, Laura. I'm sorry to hear that your collaboration didn't go as smoothly as expected. We understand how frustrating it can be to navigate working with multiple influencers and appreciate your feedback regarding the vetting process. The free trial is a valuable opportunity for your brand to determine if Social Cat aligns with your needs. While you can fully use the platform and collaborate with creators, receiving content within this timeframe is not the standard, so I'm very happy you've had some great results already. If you have any specific suggestions or concerns, please feel free to reach out at hello@thesocialcat.com. Your input is crucial in helping us enhance the experience for small businesses like yours!

Posted 10 months ago

“I was disappointed with my experience using social cat. The platform was not easy to use, did not seem to notify influencers well (many were unresponsive) and did not give me better results than just reaching out to influencers organically”

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Posted 10 months ago

Thank you for taking the time to share your experience, Olivia. I'm sorry to hear that the platform didn't meet your expectations and that communication with influencers wasn’t as responsive as you hoped. We strive to create a seamless experience for our users, and your feedback is invaluable in helping us improve. If you have specific suggestions on how we can enhance the platform or the influencer engagement process, I would love to hear them. Please feel free to reach out directly at hello@thesocialcat.com. Your insights matter to us!

Posted 10 months ago

“Huge waste of money.”

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Posted 11 months ago

Thank you for sharing your thoughts, Brian. I'm sorry to hear that you feel your experience wasn't worth it It’s definitely not the feedback we aim to receive, and your perspective is important to us. If there are specific aspects of our service that you found lacking, I’d love to hear more so we can address them. Your insights can help us improve, and we genuinely want to make it right for all our users. Please feel free to reach out with any further comments or concerns! hello@thesocialcat.com

Posted 11 months ago

“Brands are not enforced to pay once they receive your video”

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Posted 11 months ago

Thank you for your feedback, Stormy. I understand your frustration regarding the enforcement of payment for videos. We strive to create a platform that is fair for both brands and creators, but managing commitments can be challenging in influencer marketing. While we do provide guidance on best practices for collaboration, we cannot enforce payment post-delivery as we rely on mutual respect and agreement between brands and creators. We appreciate your insights and are committed to continually improving our platform. If you have any further concerns or suggestions, please feel free to reach out—we're here to listen and help!

Posted 11 months ago

“SocialCat is a good service to connect with micro influencers who deliver paid or gifted UGC. Happy with the one influencer I engaged. Less happy with the caliber of people expressing interest in working with the brand - lots of interest from completely irrelevant influencers who seemingly don’t care who they partner with. I rate SocialCat 4/5 but I’m giving a 1/5 after being repeatedly bugged to leave a review. One email to request a review is fair enough, but two or three is pushing it.”

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Posted 11 months ago

Thank you for your feedback, Jay. We genuinely appreciate your input and I'm glad to hear you had a positive experience with the one influencer you've engaged so far. Whilst we aren't able to stop people applying for your campaign- I think this shows you have a great product that a lot of people want to try out! Kudos! Apologies on the multiple invites- these are automatically sent through a third party- we're currently looking into this! We'll take the 4 stars for the product though ✨😉

Posted 11 months ago

“TERRIBLE. The content creators either ghost you after taking your products or they produce low quality videos. And support team can't help you either. HIGHLY disappointed with paying for the subscription and also losing money on sending my products to the scammers. The 'content creators' are not vetted and nothing can be done once you send and lose the products. The so called contract provided on the website is also fake. No one adheres to the contract. Its a terrible platform. DO NOT GET SCAMMED!”

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Posted 1 year ago

Thank you for sharing your experience, Stephanie. I'm really sorry to hear about the issues you've encountered. While we strive to facilitate connections and thoroughly vet each creator, it's important to note we can't oversee every aspect of the collaborations or vouch for everyone's professionalism. However, please know that we take this matter seriously, which is why we have a process in place that automatically sends a series of reminder emails to creators once the posting date has passed. If they remain unresponsive or fail to fulfill their collaborations, it may result in their being banned from our platform to prevent similar situations in the future. 🙏

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

Social Cat Reviews