Name: Social Cat
Rating: 4.72

“I made one good connection, but too many of the suggested influencers were very wrong for my brand”

Posted 3 years ago

We appreciate your feedback, Dudley, and we apologize if some of the suggested influencers were not the right fit for your brand. At Social Cat, we are constantly working on improving our services and enhancing our algorithm to provide more accurate and tailored opportunities. Please don't hesitate to reach out to our support team if you need any assistance; we're here to help.

Posted 3 years ago

“I find Social Cat to be very helpful in connecting Influencers with small brands. However, I don’t feel the site is easy to understand and maneuver. I didn’t notice any drop-downs explaining each of the tabs. Once I’ve applied for a collaboration, there doesn’t appear to be a way to track those applications.”

Helpful Report

Posted 3 years ago

Thank you for your review and valuable feedback, Katrina! We're glad you find Social Cat helpful in connecting micro-influencers with small brands. We appreciate your input regarding the site's user experience. We're continuously improving our platform, and your feedback helps us identify areas where we can enhance clarity and ease of use. Please don't hesitate to reach out if you have any further suggestions. We value your input as we strive to provide the best experience possible.

Posted 3 years ago

“I haven’t seen a lot of really good opportunities but have enjoyed the ones I done. Hope to possibly do more in the future and transition to paid collaboration.”

Helpful Report

Posted 3 years ago

Thank you for your review, Kai! We're glad you've enjoyed the opportunities you've had so far. We're continuously working to provide more exciting opportunities, including paid collaborations. We appreciate your support and look forward to offering you even more in the future.

Posted 3 years ago

“Just ok so far. I have not gotten a resolution on one of my problems with an influencer who was not responsive to me and about to report another one for not being responsive after one month. However they have had my product for over a month and full of excuses. I am unsure if they can just take things and not follow instructions but it cost small businesses money to ship and provide free product. We are already taking a chance and I do not believe they understand that as a small business, everything matters to our bottom line. Social Kat must do better with this.”

Helpful Report

Posted 3 years ago

Thank you for sharing your feedback, Cedric. We apologize for any inconvenience you have experienced on our platform. We understand your frustration regarding the lack of responsiveness from certain influencers, and we have a reporting system in place to help in these situations. We take these matters seriously and are committed to addressing them promptly. Please get in touch with our customer support at joe@theosicalcat.com, and we'll do our best to assist you. We appreciate your patience and understanding as we continuously work on improving our platform.

Posted 3 years ago

“The service offers what it claims to offer and their platform is well laid out and easy to use. Our issue was that half of the influencers that we tried to collab with never got back to us after the initial convo, and we also found that many of the influencers did not have enough engagement to make it worth it. Followers do not equal engagement. We did some digging and found that even those who had good engagement on Instagram, most of it was bot or junk comments and fake likes. In the realm of social media, AI, and the digital age, measuring a genuine following or the "popularity" of influencers is almost impossible without doing some real investigating and I think Social Kat could do a better job of vetting the quality of their influencers.”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback, Jeffrey! We really appreciate it! We are glad to hear that you found our platform easy to use and that we deliver on our promises. However, we're sorry to hear that you faced challenges while collaborating with some influencers. We want to assure you that we do have a manual and rigorous vetting system for our influencers, but we will certainly take your feedback into consideration to further improve our processes. Feel free to write us at joe@thesocialcat.com with more details about your experience. We are always happy to help and make things right for our customers. Thank you again!

Posted 3 years ago

“I’ve made some great connections on Social Kat! I’ve also had to stop going through opportunities because so many of them did not pertain to me and it became very time consuming.”

Helpful Report

Posted 3 years ago

Thanks for your wonderful feedback about Social Cat, Andrea! We're so glad you find the app easy to use and that you're having a great experience. We take pride in going the extra mile for our customers, so we're glad to hear we're getting it right. Let us know if you need help with anything at all — we'll be more than happy to help out!

Posted 3 years ago

“Fab display of daily opportunities. I am fairly picky who I choose to work with as it needs to feel natural for me and suit our home page but there is a lot for everyone. Joe is awesome, very responsive, would recommend Social Kat.”

Helpful Report

Posted 3 years ago

Hi Donna, Thank you so much for your feedback on Social Cat. We’re so glad to hear that you’re enjoying it! We strive to make our customers happy and we’re so pleased you're satisfied with our product. If there is anything else we can do to make your experience better, please don't hesitate to reach out. — Thanks again!

Posted 3 years ago

“I am new and at the moment I am getting very few, several days with zero, opportunities. Most of the opportunities I get submitted are not viable options, I have a kids' clothing brand and I am expecting the influencer to at least have a child for these clothes. Sometimes I get submissions for people who have a cat or a dog, or just do beauty product reviews.”

Helpful Report

Posted 3 years ago

Hi Cecilia, Thank you so much for your kind words about Social Cat! We strive to make our customers as happy as possible with their experience, and reading your review makes us so proud. We're glad to hear that you're liking the product and that it's been helpful for you. If you ever have any questions or concerns, please don't hesitate to reach out. We're always here to help. Thanks again for your feedback! Sincerely, Social Cat Team

Posted 3 years ago

“I'm not finding collaborators in my area, let alone state. And even though i say gifted campaign, many collabs ask for money. Not sure i'll keep using this service.”

Helpful Report

Posted 3 years ago

Hi Adam, Thank you so much for leaving such a great review of Social Cat! We are so happy to hear that you are having a great experience with us. Our main goal is to make sure our customers are having the best possible experience with our product. We strive to ensure that our customers are happy and satisfied with our services, so it is wonderful to hear that you are loving Social Cat. Thanks again for your feedback, Adam. If you ever need any help or have any questions, please don't hesitate to reach out to us. Sincerely, The Social Cat Team

Posted 3 years ago

“Need more companies that are catered to what my content is about, I’ve had some great connections but some of them haven’t been more geared toward my content!”

Helpful Report

Posted 3 years ago

Thanks so much for your kind words, Jeremy! We're super glad to hear that you're liking Social Cat. We strive to make our customers happy and it's great to hear that we're doing right by you. Please don't hesitate to reach out to us if we can be of any help in the future.

Posted 3 years ago

“I find SC a bit clunky to use but have been matched with some good small businesses within the first week”

Helpful Report

Posted 3 years ago

HI Suzanne, Thanks for the feedback; we appreciate it. We agree there is a bit more work to be done in terms of the experience, but we're working on this one right now; we also have more hands on deck, so these small little challenges should get fixed soon! Thanks for the feedback.

Posted 3 years ago

“I think that influencers should be filtered a bit more to be categorized and be shown the "right fit" companies. I get many opportunities from children or teen girls that my product has nothing to do with. They however, count as an opportunity and this does not let my real influencer fits find me, since my opportunities are used up.”

Helpful Report

Posted 3 years ago

Hi Cris, Thanks so much for sharing the feedback & the review. We agree there is more work to be done on the matchmaking algorithm as we get more and more brands and influencers on the platform. This is a tricky balance to make, especially because we're working with 1.000+ brands and 10.000+ creators. However, for 2023, our top priority is product building which means better matches and more influencers. I'd love to be in touch with you via our newsletter, where we announce all of our product updates; please be patient in seeing progress here, as we're a small company with limited resources sometimes. If we can help more, please reach out to joe@thesocialcat.com anytime.

Posted 3 years ago

“I have enjoyed using Social Cat to help source brand partnerships. However, there needs to be a better filtering system for partnerships that align with my niche. I create content for home decor and interior design. It is not relevant for me to partner with pet, beauty, fashion or health brands. However I receive 20 new brands to review daily from social cat - many of which are not relevant. It was taking too much time for me to review and decline all of these random brands until I eventually turned off the collaboration feature. A shame!”

Helpful Report

Posted 3 years ago

Hi Lauren, Thanks so much for sharing this feedback & review. We're sorry about not providing the relevant matches for you; we understand your frustration and agree there is more work to do in some aspects of our product. I'd love to keep in touch with you via our newsletter, where we provide tools & education for influencers to grow, but we also announce product updates to keep you up to date with what we work on. We hope we'll be in a better position in the future to help out; thanks again for the feedback!

Posted 3 years ago

“I don’t think it’s fair that creators have to have 5 thousand to charge money for work. At the end of the day we do the same work as larger creators if not work harder and faster because we don’t have collabs rolling in on a daily bases. I think the app has potential to be the greatest one out there but the brands are all small brands that are starting up and I have been getting paid as a creator for 6 years working with brands like L’Oreal and dove that actually pay small creators for their work and time. Atleast 100 per video is the minimum a ugc creator should make. Free products we can get by leaving reviews or going on a survey website. These brands are asking too much for a free 20$ shirt I’m getting bored of it”

Helpful Report

Posted 3 years ago

Hi Jazmine, Thanks so much for sharing this feedback! We appreciate it; please see some of our thoughts below: 1. We're debating if the five 5-star reviews rule is something we should guide ourselves after, and we're looking for more feedback. We took this decision because it's pretty easy to do five collaborations on Social Cat, but it's still something we try to understand better. 2. Our target market is small brands, but we're looking to acquire more of the established brands which are also interested in paid work. 3. We're working on product updates that will set the expectations right for gifted collaborations. On our communication channels, we always inform brands what they can expect in return for a gifted collaboration, but this will be even better with these new updates. Please be patient in seeing all this slowly going live; we agree that our app has great potential, and we're working slowly to implement the above. If you have more feedback, we're happy to chat and even jump on a call!

Posted 3 years ago

“The matches were effortless but the results were non existent. No follows. No clicks. No purchases.”

Helpful Report

Posted 3 years ago

Hi Connor, Thanks for the review and feedback! We looked over your account, and I see you've been with us only for the free trial period, which is seven days, and only had four collaborations. From our experience and perspective, finding the right influencers to generate conversions takes time. It also depends on other factors, like how well your website is optimized for conversions, campaign placement, etc. Brands on Social Cat that have success from a conversion perspective work with tens of influencers to find the right ones and then tend to work with them regularly. We're happy to jump on a call with one of our influencer marketing experts, that can advise you more on this and provide the right guidance! Chat soon, and thanks for the feedback!

Posted 3 years ago

“Overall a good experience but very expensive for what you get.”

Helpful Report

Posted 3 years ago

Hi Mel, Thanks for sharing this with us! We appreciate the review; would you be able to give us more feedback about this? As far as we know, we have very accessible pricing compared with other products in the space, but we'd love to hear how we can improve our product for you! Our team will also reach out via email to you!

Posted 3 years ago

“Social Cat is enjoyable, however communication with brands is not always good.”

Helpful Report

Posted 3 years ago

Hi Hungry, Thanks for sharing this, we appreciate the honest review! We're working on a big Social Cat update, which should fix part of this problem for the creators. Please be advised that the communication is also influenced by the niche of where the brand and creator operate!

Posted 3 years ago

“I’ve found Social Cat super easy to use and have had some amazing collabs- the only problem is I’ve matched with many however have been ghosted numerous times, and I dnt feel like that very professional.”

Helpful Report

Posted 3 years ago

Hi Nicola, Thanks so much for sharing this, and we're sorry to hear you got ghosted out by some of our brands/creators. We're working to understand why this happens and provide a better experience for our users. We know how frustrating it is to express interest in working with someone and then not get any replies. Please bear with us as we improve our product and experience! Cheers, Joe

Posted 3 years ago

“The large majority of matches that I got were completely unrelated to my business category. I selected keywords relating to my business and most of my matches were still in other categories that were not relevant to me. Many of the members I was shown, are in follow and comment loops so their follower numbers are inflated and not accurate. I did have a handful of accounts that gave me great content and were nice to work with. It was definitely not worth the $179 for those few people though.”

Helpful Report

Posted 3 years ago

Hi Michelle, This is Jan from Social Cat; nice to meet you & thanks for the review. We agree there is more work to be done around the matchmaking system on our platform, and we take full responsibility for that. We do have more hands on deck now, and with this in mind, we should be able to build a bit faster. Please be patient in seeing this improve, as the algorithm behind the matchmaking system is quite complex, but rest assured, we take responsibility for improving our product based on feedback like this. Regarding the quality of the influencers, we do have a manual vetting process in place. When influencers sign up with us, we manually check their accounts. To be fully transparent, we do need to perform a manual check of our database to see what some of the influencers do after they sign up with us. Since we do have more than 10k creators on the platform, this takes a bit of time to go through them manually. Our team checks this, but to be transparent, we need to move faster. We're also happy to hear that you did find some creators that were able to satisfy your deliverables, and I am confident we will be able to improve and provide more of them. We would like to invite you in the future to try our product again (if you choose to cancel) and see the progress we make, free of charge. We're confident that all this experience will improve, as we're committed to building a product & business that serves small brands. Thanks again for taking the time to leave this review; we appreciate the negative feedback as well, and we will improve. Cheers, Jan

Posted 3 years ago

“The concept is great, just can't seem to get influencers to post in a timely manner. 80% don't respond or post after over a month.”

Helpful Report

Posted 3 years ago

Hi Zachary, We're sorry to hear this, and thanks for the feedback; we appreciate it. Did you get a chance to use any of the tools we have to prevent this? Our Report function available in your account will block the specific accounts, and our customer success team will get in touch with you and the influencer to solve this. It is essential to Report the accounts so we can solve this issue for you. Otherwise, we won't be aware of it. Our team will get in touch with you right now to get on top of this.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Social Cat Reviews