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AVOID LIKE THE PLAGUE!!! Worst shopping experience i had. When I called the customer service to know where was my rug they said I should be delivered soon in a few days at most as there are some delays with the supplier. It s been 3 weeks since and it s impossible to get anyone on the phone, always end up on a voice mail. The worst is they immediately take off your money instead of waiting when the rug is delivered to process the payment. Their stock figure is inacurate because The Rug Shop is just middlemen and never update their website. Very sad. Now that i want to cancel you can't even to do, not over the phone, not even on your account when you login on their site. I am so gutted.