The Rug Shop UK Reviews

Name: The Rug Shop UK
Address: Unit 1, Allenby House, Knowles Lane, Bradford, Bradford
Rating: 4.80

4.8 Rating 279 Reviews

96 %

of reviewers recommend The Rug Shop UK

4.8

Based on 279 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Rug Shop UK:

The Rug Shop UK is your one-stop shop to find the rug you've always wanted. We have over 15,000 designs and colors for you to choose from, including kid's rugs, and rugs ideal for your kitchen or bedroom.

We have large living room rugs in many styles like wool, shaggy, and striped to name just a few. All are guaranteed to be the lowest prices online thanks to our price match promise.

If you find any of our rugs cheaper online, we will not only match the price, but we will beat it, guaranteed. All our rugs are carefully selected from leading designer brands to compliment your home perfectly. Whether you're looking for modern contemporary or classic traditional styles, with our extensive range of rugs you're sure to find just what you're looking for.

We've made selecting new rugs as easy as possible with our newly designed website, simply filtering by brand, color, style, and size. We've also taken great care in ensuring all our products are represented as accurately as possible, using professional photography and product videos, this helps you see the rug in as much detail as possible.

Here at The Rug Shop UK, we have made the delivery process of your order as easy and straightforward as possible, once your order has been placed you will receive a confirmation email informing you of the average delivery time, on the day we dispatch your order you will receive an email and text letting you know your order is on its way, we even include the tracking number so you can track your order.

Visit Website

Phone:

01138879393

Email:

sales@therugshopuk.co.uk

Location:

Unit 1, Allenby House,
Knowles Lane,
Bradford
Bradford
BD4 9AB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous service. Easy ordering. Quick and trouble free delivery. Beautiful quality.”

Helpful Report

Posted 1 day ago

“We are absolutely delighted with the service (and the rug!) we received from your online shop! We live in the Highlands of Scotland and always find it near impossible to source the type of rugs we want. We are always penalised for delivery to our part of the country, so were delighted when Abid said they would knock 50% off the delivery charge. The rug was also delivered a couple of days after ordering, so doubly delighted! Thank you once again - will certainly be back to order again at some point.”

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Posted 2 weeks ago

“Beautiful colours, well packaged, good delivery time, would recommend.”

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Posted 2 weeks ago

“Very happy with the rugs. Second time purchasing this rug as was so happy the last time. This time we bought 2. Look exactly like the photo on the website. Delivery very quick.”

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Posted 3 weeks ago

“Lovely rug ordered just before Christmas .. I was expecting delivery in the new year. Oh my it came in between Christmas n New Year.. I just love the rug great value great quality .. I will definitely be ordering more from you ..”

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Posted 3 weeks ago

“Beautiful rug and £50 less than a local high end home store! Quick delivery and great service”

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Posted 3 weeks ago

“Absolutely superb rug, size is perfect also lovely to walk on, couldn't be happier”

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Posted 3 weeks ago

“This is the second rug that I have ordered from The Rug Shop and on each occasion I have been very pleased with the service and the actual rug. The rug is exactly as described, it was a very good price and was delivered on time.”

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Posted 3 weeks ago

“Haven't received the rug yet, as was it is a long wait for the product to be back in stock, so I can't judge the quality of the item yet. But customer service have been helpful.”

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Posted 3 weeks ago

“I ordered the wrong colour of rug but customer service were very helpful in arranging collection and delivery of another rug. Delighted with the quality and price. Would definitely recommend The Rug Shoo.”

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Posted 3 weeks ago

“Great quality carpet, very good price, prompt and efficient delivery.”

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Posted 3 weeks ago

“A good website helped us choose an excellent rug. It looks ane feels luxurious but was very competitively priced. It arrived swiftly in excellent condition.”

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Posted 3 weeks ago

“1 star so far, as no estimated date for delivery given. No update since the order was placed 3 weeks ago. No response so far from their customer service department, to my email chasing up the order.”

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Posted 4 weeks ago

“Really great range, really quick delivery and brilliant customer service. Trying to find more empty floors in the house so I can order more!”

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Posted 4 weeks ago

“Fantastic rug, quick delivery, beautiful colours, great price. Would recommend.”

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Posted 4 weeks ago

“Lovely experience, viewed rug ordered arrived in days wrapped beautifully and driver so pleasant. Gorgeous rug exceptionally good value very very please. I am currently looking for another rug different room. Thank you”

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Posted 1 month ago

“Arrived quickly. Quality good. Colours as expected. Not quite square but ok.”

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Posted 1 month ago

“Received my rug promptly but unfortunately didn’t suit my living space. Spoke with Abid in customer services who was extremely helpful and understanding. The whole process from start to finish was outstanding. Would highly recommend this company.”

Helpful Report

Posted 1 month ago

Thank you for your kind review! We’re glad Abid and our customer service team could assist you and make the process smooth, even though the rug wasn’t the right fit. Your recommendation truly means a lot to us. 😊

Posted 1 month ago

“Delivery came sooner than expected, which was excellent timing for Christmas! Very pleased with the quality and luxurious feel of the rug…, thank you!”

Helpful Report

Posted 1 month ago

Thank you for your lovely feedback! We’re delighted the rug arrived in time for Christmas and that you’re happy with its quality and luxurious feel. Enjoy your new rug! 🎄✨

Posted 1 month ago

“I am really disappointed with the quality of the 2 rugs I have bought. No matter which way I vacuum them they show white lines. Not happy at all”

Helpful Report

Posted 1 month ago

Hi, We are sorry for your experience. Could you please help us with the order number so that we can help better in this regard? Thanks

Posted 1 month ago

The Rug Shop UK is rated 4.8 based on 279 reviews