The Rug Shop UK Reviews

Name: The Rug Shop UK
Rating: 4.85

4.9 Rating 211 Reviews

97 %

of reviewers recommend The Rug Shop UK

4.9

Based on 211 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Rug Shop UK:

The Rug Shop UK is your one-stop shop to find the rug you've always wanted. We have over 15,000 designs and colors for you to choose from, including kid's rugs, and rugs ideal for your kitchen or bedroom.

We have large living room rugs in many styles like wool, shaggy, and striped to name just a few. All are guaranteed to be the lowest prices online thanks to our price match promise.

If you find any of our rugs cheaper online, we will not only match the price, but we will beat it, guaranteed. All our rugs are carefully selected from leading designer brands to compliment your home perfectly. Whether you're looking for modern contemporary or classic traditional styles, with our extensive range of rugs you're sure to find just what you're looking for.

We've made selecting new rugs as easy as possible with our newly designed website, simply filtering by brand, color, style, and size. We've also taken great care in ensuring all our products are represented as accurately as possible, using professional photography and product videos, this helps you see the rug in as much detail as possible.

Here at The Rug Shop UK, we have made the delivery process of your order as easy and straightforward as possible, once your order has been placed you will receive a confirmation email informing you of the average delivery time, on the day we dispatch your order you will receive an email and text letting you know your order is on its way, we even include the tracking number so you can track your order.

Visit Website

Phone:

01138879393

Email:

sales@therugshopuk.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely beautiful rug quality is really good and the service from this company is brilliant delivered on time. Prices are a little bit more expensive than other companies but you get good quality”

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Posted 5 days ago

“Good selection, easy ordering and prompt delivery - rug as described, good quality and exceeded my expectations, I would definitely recommend”

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Posted 6 days ago

“Lovely rug and saved almost £200 on the price by buying from The Rug Shop, would definitely recommend.”

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Posted 6 days ago

“I ordered two rugs and they are perfect. Lots of compliments given by guests to our home. The delivery was fast and the courier kept us updated with tracking. I would definitely recommend and would purchase again.”

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Posted 6 days ago

“You've lied again in response to the 1* review I gave you! There were no address issues, the same courier who originally delivered, returned and collected the rug after 3 full days of 'no shows'. The courier said it was the first instruction he'd received to collect when he eventually arrived. Let's get it right, and stop lying to customers!”

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Posted 1 week ago

Hi, We sincerely apologize for any inconvenience this may have caused. To assist you further, we will be providing the recordings of our conversation with the courier company. During this discussion, they mentioned that they are currently experiencing difficulty locating the address due to the absence of a nearby landmark. Additionally, when the courier managed to reach your location, there was no one available for the collection, which unfortunately resulted in us being charged for a recollection attempt. We hope this clarifies the situation, and we appreciate your understanding as we work to resolve this matter. Kind regards, The Rug Shop UK

Posted 6 days ago

“Good quality rug, great company to deal with. Quick email response on query. Would definitely recommend.”

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Posted 1 week ago

“Fantastic quality rug at a great price. Delivery was extremely quick...very impressed and would use again!”

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Posted 1 week ago

“Firstly the price. Best on the market. Looked for this rug elsewhere but with the discount it was £49 quid cheaper than anywhere else”

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Posted 2 weeks ago

“Came next day £60 cheaper than the next site I could find for the same rug, top service!”

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Posted 2 weeks ago

“Ordered and after some hiccups my rug arrived. It is beautiful, but knocked a star off for the “hiccups””

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Posted 2 weeks ago

“Up to yet, 1 star. Ordered nearly 4 weeks ago. Heard nothing, even contacted Customer Services and nothing at all. Starting to think it maybe a scam”

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Posted 3 weeks ago

“Very quick delivery, product very well packaged with no issues caused in transit. Cheapest place after looking at many different shops”

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Posted 3 weeks ago

“Easy transaction from start to finish,lovely rug. So good i have already ordered another rug from them.Reccomended!!!”

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Posted 3 weeks ago

“Easy, efficient ordering, delivered on time as promised, great service well done.”

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Posted 3 weeks ago

“I found exactly what I was looking for at a far cheaper price than other suppliers, the site easy to navigate and delivery was speedy”

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Posted 4 weeks ago

“Excellent and hassle free! Placed the order and they were in place in 3 days! Couldn’t be happier, they look amazing. Don’t hesitate to order from The Rug Shop, they were great, including the price.”

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Posted 1 month ago

“Beautiful rug. Arrived quickly. Very pleased with the whole shopping experience. Great price compared to other suppliers.”

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Posted 1 month ago

“Very reasonable price. Delivered when said. Think it looks fabulous”

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Posted 1 month ago

“This was my worst customer services experience by far. Absolutely awful! Don't opt for their courier collection to return as I stupidly did, little did I know that I would be in for such a long, miserable wait. Same goes for refund, lies after lies! It isnt sorted after 3 weeks of chasing, despite an excess of 30 emails back and to, and numerous phonecalls. Got sick of fighting for my rights in the end and contacted PayPal. This company breached every part of the contract. See other 1 star reviews, believe me they are likely to be true!”

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Posted 1 month ago

Hi Gaynor, Thank you for sharing your feedback. We are truly sorry to hear about your experience, and we would like to clarify the situation. We use trusted third-party courier services for collections, and in your case, we booked the collection on three separate occasions with different courier companies. Unfortunately, due to an address issue, the collection could not be completed on time. While this delay was outside of our control, we understand how frustrating it must have been for you. As per our policy, we are unable to issue a refund before the item is collected and received back at our warehouse. This is to ensure proper tracking, accountability, and fairness to both our customers and our business. Once the item was successfully collected and returned to us, we immediately processed your refund. In fact, on 19th Sept. we also sent you an email confirming that a full refund had been issued to your account. We sincerely regret the inconvenience caused and assure you that we are continuously working with our courier partners to improve the reliability of our collection services. Your feedback is valuable, and we will use it to strengthen our processes further. We hope this clarifies the matter, and we would love the opportunity to serve you better in the future. Kind regards The Rug Shop UK.

Posted 1 month ago

“Rug arrived quickly and is exactly as per the photo on the website. Quality is excellent. 3rd purchase from this company and it won’t be the last”

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Posted 1 month ago

The Rug Shop UK is rated 4.9 based on 211 reviews