The Rug Shop UK Reviews

Name: The Rug Shop UK
Address: Unit 1, Allenby House, Knowles Lane, Bradford, Bradford
Rating: 4.75

4.8 Rating 285 Reviews

94 %

of reviewers recommend The Rug Shop UK

4.8

Based on 285 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About The Rug Shop UK:

The Rug Shop UK is your one-stop shop to find the rug you've always wanted. We have over 15,000 designs and colors for you to choose from, including kid's rugs, and rugs ideal for your kitchen or bedroom.

We have large living room rugs in many styles like wool, shaggy, and striped to name just a few. All are guaranteed to be the lowest prices online thanks to our price match promise.

If you find any of our rugs cheaper online, we will not only match the price, but we will beat it, guaranteed. All our rugs are carefully selected from leading designer brands to compliment your home perfectly. Whether you're looking for modern contemporary or classic traditional styles, with our extensive range of rugs you're sure to find just what you're looking for.

We've made selecting new rugs as easy as possible with our newly designed website, simply filtering by brand, color, style, and size. We've also taken great care in ensuring all our products are represented as accurately as possible, using professional photography and product videos, this helps you see the rug in as much detail as possible.

Here at The Rug Shop UK, we have made the delivery process of your order as easy and straightforward as possible, once your order has been placed you will receive a confirmation email informing you of the average delivery time, on the day we dispatch your order you will receive an email and text letting you know your order is on its way, we even include the tracking number so you can track your order.

Visit Website

Phone:

01138879393

Email:

sales@therugshopuk.co.uk

Location:

Unit 1, Allenby House,
Knowles Lane,
Bradford
Bradford
BD4 9AB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Updated Review: Issue resolved, but the process was poor Following my previous review, the issue has now been resolved — the correct rug was delivered and a partial refund provided. However, the overall experience was far from smooth. The order was initially incomplete, the replacement sent was incorrect, and I had to chase multiple times to get this resolved. While I appreciate the outcome, the process itself was slow and reactive. Based on the full experience, I would still advise caution, particularly for time-sensitive orders”

Helpful Report

Posted 1 week ago

“Rug delivered within 3 days ordered Becki owens camel colour just note its more beige colour with greys muted colours lovely even better than picture unrolled straight down in hallway no creases and difficulty getting 80cm wide so this is perfect soft under foot recommend this runner thank you”

Helpful Report

Posted 2 weeks ago

“⭐☆☆☆☆ **Avoid – Multiple Failures, Poor Fulfilment** I ordered 2 identical rugs from The Rug Shop UK for a time-sensitive event. What followed was honestly a frustrating experience from start to finish. First, only **1 rug was delivered**, despite clear confirmation that I had ordered and paid for 2. I even had Ring doorbell footage proving only one item was handed over. Instead of resolving this quickly, I had to chase repeatedly through calls and emails. After a lot of back and forth, they eventually agreed to compensation (only after I pushed for it), and arranged for the second rug to be delivered the next day. However, when the second rug finally arrived… **it was the wrong design entirely**. So to summarise: * Partial delivery on the original order * Multiple delays and constant chasing required * Compensation only offered after pushing * Replacement item sent incorrectly At no point did this feel like a smooth or competent process. The responsibility was constantly pushed onto their “supplier” and courier, rather than being properly owned and resolved. Mistakes can happen — but repeated failures like this, combined with slow and reactive customer service, are not acceptable. I would strongly recommend caution when ordering, especially if your purchase is time-sensitive.”

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Posted 2 weeks ago

“Great service thankyou. Easy ordering, good communication and swift delivery. Very pleased with my purchase.”

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Posted 1 month ago

“Very poor customer service. Ordered rug in January, heard nothing since 2 February. No response to my emails requesting update and finally spoke to someone who said it would now be April before it was available. Requested refund. Won’t be using again.”

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Posted 1 month ago

Hi Could you please share your order number so that we can help you better? Thanks

Posted 1 month ago

“Good quick delivery.Very disappointed in the quality of the rug.”

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Posted 2 months ago

“Fabulous service. Easy ordering. Quick and trouble free delivery. Beautiful quality.”

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Posted 3 months ago

“We are absolutely delighted with the service (and the rug!) we received from your online shop! We live in the Highlands of Scotland and always find it near impossible to source the type of rugs we want. We are always penalised for delivery to our part of the country, so were delighted when Abid said they would knock 50% off the delivery charge. The rug was also delivered a couple of days after ordering, so doubly delighted! Thank you once again - will certainly be back to order again at some point.”

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Posted 3 months ago

“Beautiful colours, well packaged, good delivery time, would recommend.”

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Posted 3 months ago

“Very happy with the rugs. Second time purchasing this rug as was so happy the last time. This time we bought 2. Look exactly like the photo on the website. Delivery very quick.”

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Posted 3 months ago

“Lovely rug ordered just before Christmas .. I was expecting delivery in the new year. Oh my it came in between Christmas n New Year.. I just love the rug great value great quality .. I will definitely be ordering more from you ..”

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Posted 3 months ago

“Beautiful rug and £50 less than a local high end home store! Quick delivery and great service”

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Posted 3 months ago

“Absolutely superb rug, size is perfect also lovely to walk on, couldn't be happier”

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Posted 3 months ago

“This is the second rug that I have ordered from The Rug Shop and on each occasion I have been very pleased with the service and the actual rug. The rug is exactly as described, it was a very good price and was delivered on time.”

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Posted 3 months ago

“Haven't received the rug yet, as was it is a long wait for the product to be back in stock, so I can't judge the quality of the item yet. But customer service have been helpful.”

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Posted 3 months ago

“I ordered the wrong colour of rug but customer service were very helpful in arranging collection and delivery of another rug. Delighted with the quality and price. Would definitely recommend The Rug Shoo.”

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Posted 3 months ago

“Great quality carpet, very good price, prompt and efficient delivery.”

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Posted 3 months ago

“A good website helped us choose an excellent rug. It looks ane feels luxurious but was very competitively priced. It arrived swiftly in excellent condition.”

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Posted 3 months ago

“1 star so far, as no estimated date for delivery given. No update since the order was placed 3 weeks ago. No response so far from their customer service department, to my email chasing up the order.”

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Posted 4 months ago

“Really great range, really quick delivery and brilliant customer service. Trying to find more empty floors in the house so I can order more!”

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Posted 4 months ago

The Rug Shop UK is rated 4.8 based on 285 reviews