The Rug Shop UK Reviews

Name: The Rug Shop UK
Address: Unit 1, Allenby House, Knowles Lane, Bradford, Bradford
Rating: 4.80

4.8 Rating 279 Reviews

96 %

of reviewers recommend The Rug Shop UK

4.8

Based on 279 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Rug Shop UK:

The Rug Shop UK is your one-stop shop to find the rug you've always wanted. We have over 15,000 designs and colors for you to choose from, including kid's rugs, and rugs ideal for your kitchen or bedroom.

We have large living room rugs in many styles like wool, shaggy, and striped to name just a few. All are guaranteed to be the lowest prices online thanks to our price match promise.

If you find any of our rugs cheaper online, we will not only match the price, but we will beat it, guaranteed. All our rugs are carefully selected from leading designer brands to compliment your home perfectly. Whether you're looking for modern contemporary or classic traditional styles, with our extensive range of rugs you're sure to find just what you're looking for.

We've made selecting new rugs as easy as possible with our newly designed website, simply filtering by brand, color, style, and size. We've also taken great care in ensuring all our products are represented as accurately as possible, using professional photography and product videos, this helps you see the rug in as much detail as possible.

Here at The Rug Shop UK, we have made the delivery process of your order as easy and straightforward as possible, once your order has been placed you will receive a confirmation email informing you of the average delivery time, on the day we dispatch your order you will receive an email and text letting you know your order is on its way, we even include the tracking number so you can track your order.

Visit Website

Phone:

01138879393

Email:

sales@therugshopuk.co.uk

Location:

Unit 1, Allenby House,
Knowles Lane,
Bradford
Bradford
BD4 9AB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy transaction from start to finish,lovely rug. So good i have already ordered another rug from them.Reccomended!!!”

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Posted 4 months ago

“Easy, efficient ordering, delivered on time as promised, great service well done.”

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Posted 4 months ago

“I found exactly what I was looking for at a far cheaper price than other suppliers, the site easy to navigate and delivery was speedy”

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Posted 4 months ago

“Excellent and hassle free! Placed the order and they were in place in 3 days! Couldn’t be happier, they look amazing. Don’t hesitate to order from The Rug Shop, they were great, including the price.”

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Posted 4 months ago

“Beautiful rug. Arrived quickly. Very pleased with the whole shopping experience. Great price compared to other suppliers.”

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Posted 4 months ago

“Very reasonable price. Delivered when said. Think it looks fabulous”

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Posted 4 months ago

“This was my worst customer services experience by far. Absolutely awful! Don't opt for their courier collection to return as I stupidly did, little did I know that I would be in for such a long, miserable wait. Same goes for refund, lies after lies! It isnt sorted after 3 weeks of chasing, despite an excess of 30 emails back and to, and numerous phonecalls. Got sick of fighting for my rights in the end and contacted PayPal. This company breached every part of the contract. See other 1 star reviews, believe me they are likely to be true!”

Helpful Report

Posted 4 months ago

Hi Gaynor, Thank you for sharing your feedback. We are truly sorry to hear about your experience, and we would like to clarify the situation. We use trusted third-party courier services for collections, and in your case, we booked the collection on three separate occasions with different courier companies. Unfortunately, due to an address issue, the collection could not be completed on time. While this delay was outside of our control, we understand how frustrating it must have been for you. As per our policy, we are unable to issue a refund before the item is collected and received back at our warehouse. This is to ensure proper tracking, accountability, and fairness to both our customers and our business. Once the item was successfully collected and returned to us, we immediately processed your refund. In fact, on 19th Sept. we also sent you an email confirming that a full refund had been issued to your account. We sincerely regret the inconvenience caused and assure you that we are continuously working with our courier partners to improve the reliability of our collection services. Your feedback is valuable, and we will use it to strengthen our processes further. We hope this clarifies the matter, and we would love the opportunity to serve you better in the future. Kind regards The Rug Shop UK.

Posted 4 months ago

“Rug arrived quickly and is exactly as per the photo on the website. Quality is excellent. 3rd purchase from this company and it won’t be the last”

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Posted 4 months ago

“Absutely no problems at all!!!! Everything communicated brilllantly. Any communication I had was answered straight away.”

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Posted 4 months ago

“Good quality rug from excellent online choice. Prompt delivery. All in all a first class service.”

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Posted 4 months ago

“Thank you the rugs came on time good experience and same as picture”

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Posted 4 months ago

“Easy to order, very quick delivery. Really happy with the quality. Ideal for my living room.”

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Posted 4 months ago

“Fast delivery. Rug was a cheaper price than other stores. Good quality so far and lots of brands and styles stocked. Looks great in our new home!”

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Posted 4 months ago

“Arrived promptly, very please with the rug, exactly as described and a good price.”

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Posted 4 months ago

“Great company would use again, I shopped around and this was the cheapest place to purchase this rug. Delivery was fast and came when it said.”

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Posted 5 months ago

“Excellent service and communication. I am delighted with the rug.”

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Posted 5 months ago

“brilliant customer service, great collection of brands and designs at the best price”

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Posted 5 months ago

“Product photographs and description were spot on. Purchase process straightforward. Post purchase delivery information from The Rug Shop and the courier were wholly accurate. The rug arrived on the day stated and I love it!”

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Posted 5 months ago

“Fantastic price, great quality, great delivery time”

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Posted 5 months ago

“Great company rug delivered on time and cost 80 pounds less than a major retailer. Great customer service.”

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Posted 5 months ago

The Rug Shop UK is rated 4.8 based on 279 reviews